What users are saying about
28 Ratings
65 Ratings
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Score 7.9 out of 100
28 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • Microsoft Remote Desktop Connection Manager (RDCMan) ranks higher in 1 feature set: Remote Administration

Remote Administration

6.6

Cisco Webex Support

66%
8.1

RDCMan

81%
Microsoft Remote Desktop Connection Manager (RDCMan) ranks higher in 11/14 features

Screen sharing

8.2
82%
9 Ratings
6.7
67%
2 Ratings

File transfer

8.3
83%
9 Ratings
9.8
98%
3 Ratings

Instant message

7.4
74%
7 Ratings
9.0
90%
1 Rating

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
5.0
50%
1 Rating

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
7.0
70%
1 Rating

Over-the-Internet remote session

7.9
79%
9 Ratings
9.7
97%
3 Ratings

Initiate remote control from mobile

4.4
44%
6 Ratings
10.0
100%
2 Ratings

Remote management of servers & workstations

1.7
17%
5 Ratings
9.8
98%
3 Ratings

Remote Active Directory® management

5.7
57%
5 Ratings
8.0
80%
1 Rating

Centralized management dashboard

6.8
68%
7 Ratings
8.0
80%
1 Rating

Session record

8.6
86%
7 Ratings
7.0
70%
1 Rating

Annotations

6.9
69%
7 Ratings
8.0
80%
1 Rating

Monitoring and Alerts

6.4
64%
5 Ratings
7.0
70%
1 Rating

Multi-platform remote control

5.2
52%
7 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Microsoft Remote Desktop Connection Manager (RDCMan) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.4

Cisco Webex Support

74%
11 Ratings
9.8

RDCMan

98%
3 Ratings

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings

RDCMan

N/A
0 Ratings

Usability

7.0

Cisco Webex Support

70%
1 Rating

RDCMan

N/A
0 Ratings

Support Rating

1.2

Cisco Webex Support

12%
5 Ratings
8.4

RDCMan

84%
3 Ratings

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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Microsoft

The RDCMan software is highly effective at allowing me to organize and manage a large number of servers, and desktop computers. It’s quick and easy to use. It’s also highly reliable. In all the years that I have used it, I have never once experienced a crash or any other sort of error.
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Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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Microsoft

  • Quick
  • Easy
  • Minimal work on user end
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Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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Microsoft

  • When trying to connect to a server/machine, and it doesn't connect, there is a "Disconnected" message that is displayed in the thumbnail. There is no information beyond this that explains why the server/machine did/could not connect. It would be helpful to the IT Administrator to know this information, even if Microsoft Remote Desktop Connection Manager (RDCMan) kept a log somewhere where this information can be analyzed.
  • There doesn't seem to be an option for connecting to a server that is usually only able to be accessed from a jump server. This will not connect if the server is set up as a server/machine within RDCman. This would be a beneficial feature to have within RDCman. Maybe one of the missing options is to be able to set this in the prospects for the jump server (within the Microsoft Remote Desktop Connection Manager (RDCMan) window).
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Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    RDCMan

    Starting Price

    $199 Starting Price

    Editions & Modules

    RDCMan editions and modules pricing
    EditionModules
    1 User$199.001
    5 Users$779.002

    Footnotes

    1. Starting Price
    2. Starting Price

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Cisco

    The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
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    Microsoft

    No answers on this topic

    Usability

    Cisco

    Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
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    Microsoft

    No answers on this topic

    Support Rating

    Cisco

    As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
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    Microsoft

    Plenty of information and support online, and with many things it's pretty straight forward for the average tech to navigate and work with. But with most things online you're not the only person that's had the issue before, and using a search engine you should be able to figure it out.
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    Alternatives Considered

    Cisco

    I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
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    Microsoft

    RDCMan outshines TeamViewer in every possible way. It’s fast, more reliable, and easier to use. I have had frequent crashes and issues when using TeamViewer, while none with RDCMan. Screen responsiveness also seems much better with RDCMan versus TeamViewer. I would often experience lag issues when using TeamViewer.
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    Return on Investment

    Cisco

    • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
    • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
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    Microsoft

    • One positive impact it's had was that it has made it easier to manage servers since this could be done from a central location and through only one program. This, in effect, has helped to increase efficiency and save the time of those doing server management.
    • Another positive impact was that it is a product that could be deployed/installed by almost anyone, and one that fits reasonably quickly. It also doesn't use a whole lot of system resources when running, so this, in turn, helps the IT/Server Administrators still be efficient in the other work they have to do.
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