LogMeIn Rescue is an enterprise remote support solution that provides IT helpdesks and customer support organizations with the ability to remotely access, diagnose, and resolve issues across endpoint devices. The platform includes in-session diagnostic tools, security controls, and workflow configuration features. The solution is utilized by IT help desks, global enterprises, Business Process Outsourcers (BPOs), and Managed Service Providers (MSPs). It is designed to support…
$149
per month
Pricing
Cisco Wireless LAN Controllers
LogMeIn Rescue
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Remote Device Support
$149
per month per seat
Rescue Enterprise
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Cisco Wireless LAN Controllers
LogMeIn Rescue
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Yes
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Discount available for annual pricing. Contact sales for Enterprise pricing.
I believe that Cisco Wireless LAN Controllers are well suited for the enterprise environment for medium sized to very large companies. While there are smaller WLC appliances for smaller sized businesses, a case can be made for simpler or more cost effective wireless licensing solutions (e.g. Cisco Meraki). Cisco Wireless LAN Controllers are extremely well suited for dense deployments like stadiums, arenas, hospitals, theaters, and large offices because of their ability to support a large number of APs with a very diverse technology feature set.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Configuring wireless settings is very confusing because various settings are scattered all over the interface in different tabs
Lots of settings use Cisco's technical verbiage rather than common phrasing, so it's confusing what a lot of settings will do and requires researching the meaning before modifying the setting
The interface could be easier to use to do simple tasks such as reboot an access point
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
Copying into excel is difficult. It will deselect things that you have highlighted when copying.
Would be nice to make the hierarchy easier when sharing files between clients and us.
Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Although it is a very good product, support is easy and can manage by Level 1 support persons and downtime is too much less but still there is a cost factor matters which is consider by each organization. Furthermore, organizations also compare with other competitors so it is hard to pursue and defend the high prices.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As I said before, the only thing we miss in our old model is the fact that the management interface never received an improvement in design. It has the same look and feels since it was launched. It's not that it's hard to use. It's just the case of could be modernized.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Downtime fear is the first fear which IT persons look and want to eliminate as much as they can but eventually you have to face it as nothing is perfect. Cisco Wireless Lan controller are feasible to use and easy to manage and other than this their issue reported are pretty low so you can get the best up time. now it also depends on scenario as well as environment.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Cisco Wireless Lan controller are feasible to use and easy to manage and other than this their issue reported are pretty low so you get the better uptime. if your get the uptime then it means its a stable product in your environment. Product performance also depends on the product management and Cisco Wireless Lan controller management is easy so you can get the great output.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As usual, the support from Cisco's TAC (Technical Assistance Center) is lacking. Granted, they always get the job done, but the amount of lead time on a non-emergency is enough to make you just handle it yourself. The good news is that if you ask for Cisco's assistance and forget about it, they'll jump on by the time you've forgotten where you were in troubleshooting it and have it fixed for you.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Originally, when we deployed our first controller it was on a very limited basis. We only deployed it to our administration building and our High School. It was pretty straight forward. Because this was new to us we leaned heavily on our Cisco partner to assist us. With our last upgrade, we upgraded the controllers, added redundancy and expanded the building count along with new SSID's and restrictions. It went much easier, but again, we did rely on Cisco TAC and our partner to clarify and assist as needed. Having already been familiar with the product help tremendously.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Aironet access points are used for employee WiFi access, and they integrate well with Meraki. They would offer a separate guest network, too, but the decision was made to physically separate the guest network, so even if a bad actor would gain access to the ethernet port of the AP, they'd still not see any company traffic.
I haven’t reviewed other platforms like LogMeIn Rescue because I am not aware of any alternative tools available to us for assisting clients and performing troubleshooting. Additionally, LogMeIn Rescue is the first tool I have used that allows me to view a client’s screen, which is why I am unable to compare it with others.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Cisco is a brand name and people trust on it. if any one thing about the networking then Cisco is among those brand which is count as trusted brand and people rely on it. Also it support is good so people can use it. Cisco Wireless Lan controller are easy to use and manage so it requires less effort.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have had our [Cisco Wireless LAN Controller] 5508s for a very long time now and although they are getting dated, they have earned us our money's worth with consistency, stability, and ease of use. Users have minimal wireless complaints and when they do seldom are they WLC-related.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
The administrative process has been made more efficient by the ability to remotely log into servers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
