31 Ratings
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Score 9.2 out of 100
22 Ratings
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Score 8 out of 100

Feature Set Ratings

    IT Asset Management

    Citrix Endpoint Management

    Feature Set Not Supported
    N/A
    8.0

    KACE Systems Management Appliance

    80%
    KACE Systems Management Appliance (SMA) ranks higher in 5/5 features

    Software and hardware inventory tracking

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    License management

    N/A
    0 Ratings
    7.3
    73%
    10 Ratings

    Asset lifecycle monitoring

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Contract management

    N/A
    0 Ratings
    7.6
    76%
    5 Ratings

    Asset relationship management

    N/A
    0 Ratings
    8.6
    86%
    7 Ratings

    Attribute Ratings

    • Citrix Endpoint Management is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.1

    Citrix Endpoint Management

    91%
    8 Ratings
    8.3

    KACE Systems Management Appliance

    83%
    11 Ratings

    Usability

    10.0

    Citrix Endpoint Management

    100%
    1 Rating
    8.6

    KACE Systems Management Appliance

    86%
    3 Ratings

    Support Rating

    9.6

    Citrix Endpoint Management

    96%
    4 Ratings
    9.4

    KACE Systems Management Appliance

    94%
    6 Ratings

    Likelihood to Recommend

    Citrix

    This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
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    Quest

    I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
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    Pros

    Citrix

    • It has efficient security control system. Easy to use and administer.
    • It is very easy to install, it connects well with with other apps.
    • SecureWeb Xenmobile provides secured access to the websites and eliminates the need of VPN.
    • It connects very well with other apps.
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    Quest

    • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
    • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
    • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
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    Cons

    Citrix

    • issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done.
    • user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF
    • if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update.
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    Quest

    • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
    • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
    • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
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    Pricing Details

    Citrix Endpoint Management

    Starting Price

    Editions & Modules

    Citrix Endpoint Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      KACE Systems Management Appliance

      Starting Price

      Editions & Modules

      KACE Systems Management Appliance editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Citrix

        The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
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        Quest

        Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
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        Support Rating

        Citrix

        Citrix has great support and in case of problems, the technicians respond in a timely manner and are a great help
        Read full review

        Quest

        KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
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        Alternatives Considered

        Citrix

        With a zero trust solution for the entire digital workspace, you can continually monitor and assess session activities before, during, and after login. Reduce risk, gain more control over every session, and get deeper insights across your entire application landscape. To achieve this strong security posture across all environments, you need an application delivery solution that shares a common code base. This lets you implement consistent security policies across all your applications for comprehensive protection.
        Read full review

        Quest

        We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
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        Return on Investment

        Citrix

        • Specific ROI was on us avoiding purchasing company managed cell phones - one of the most important drivers
        • Makes on boarding, and especially offboarding remote users a heck of a lot easier w/the ability to wipe the container, even if not connected (via time setting)
        • Easy access to internal resources - no need for separate vpn, etc...
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        Quest

        • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
        • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
        Read full review

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