Likelihood to Recommend This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
Read full review We have been extremely pleased with how Okta has increased our security posture. We had an immediate need to implement MFA for our organization. We have over 30 companies under our umbrella and we were able to implement Okta in a short time with relative ease. As you can imagine, having that many companies offers unique challenges because each company isn't a carbon copy of the others. Okta offered us the granularity needed to tailor the implementation for all of our lines of business. We have a relatively small IT Department for the number of companies/employees we have. Despite the limited resources in IT, we are able to get Okta going quickly and have been very pleased with the software.
Read full review Pros It has efficient security control system. Easy to use and administer. It is very easy to install, it connects well with with other apps. SecureWeb Xenmobile provides secured access to the websites and eliminates the need of VPN. It connects very well with other apps. Read full review Okta handles lockouts and password changes very seamlessly. Most end users no longer have to contact our IT department to reset their password or unlock their account. Okta does MFA (Multi-Factor Authentication) very well with the use of their own app, Okta Verify. We utilize this for VPN connections and having MFA or 2FA has strengthened the security of our internal network. Okta's administration GUI is easy to use, and easy to set up. Adding applications to the organization is easy and requires very little work to deploy. Users can utilize Okta to store passwords securely and safe on their own account. They also can one click login to personal sites if they use Okta to store their password. Okta's support system is very knowledgeable and quick to respond to issues. We've had a few cases that were resolved within hours and that helps immensely when working with end users. Read full review Cons issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done. user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update. David Reese ConnectCare Hospital Billing Claims Application Coordinator
Read full review The user interface of Okta is basic and needs improvement. There's some learning curve for new users. One time integration effort is high for the initial setup. Took us around 3 weeks. Okta times out pretty quick making us login multiple times in the day. Read full review Likelihood to Renew Okta has a passion to provide secure and scalable identity solution. Their passion has come across as advocacy in a way that has deepened my knowledge of the field of authentication. I took identity for granted before but after seeing features such as external authentication I know that Okta can enable my business to reach new heights
Read full review Usability The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
Read full review Some of its features are great and some are slightly complex and not easy without vendor support.
Read full review Reliability and Availability The Okta Identity Cloud advertises 4 9's of reliability and I would go as far to say that it may even do better than that. As a true Global organization that operates in just about every region of the world, we have yet to have an issue with The Okta Identity Cloud that has impacted our business operations.
Read full review Performance The Okta Identity Cloud performance is very good and there is never any reports from the user community or from the IT administrative team of slow response or sluggishness. In addition, integrations with other systems does not slow them down and everything works seamlessly. The only other feedback is that once in a while there is a slight delay in receiving a second factor on a mobile device but this is likely due to a phone endpoint issue and not the The Okta Identity Cloud service.
Read full review Support Rating Overall the support from the customer service team has been good. They are very timely and expert in resolving the tickets. They have appropriate knowledge to resolve issues in all stages to development. They were up to the point during the implementation stage of the XenMobile, all queries were answered in time to help finish the deployment. The support for last three years has been extraordinary in helping us use XenMobile effectively and efficiently.
Read full review Their support team has always been extremely responsive and more than willing to go above and beyond the call of duty. They've done screen shares between our help desk staff and end users to work through issues. They are quick to respond and genuinely care about getting issues resolved. Couldn't be happier.
Read full review Alternatives Considered With a zero trust solution for the entire digital workspace, you can continually monitor and assess session activities before, during, and after login. Reduce risk, gain more control over every session, and get deeper insights across your entire application landscape. To achieve this strong security posture across all environments, you need an application delivery solution that shares a common code base. This lets you implement consistent security policies across all your applications for comprehensive protection.
Read full review With respective to user interface and license cost, we thought The Okta Identity Cloud was better than other tools for use. Their customization of license was another reason for us to go with The Okta Identity Cloud over other tools.
Read full review Scalability Being a cloud native application, The Okta Identity Cloud is extremely scalable and easy to setup. By integrating into existing directories and applications via standard techniques and protocols, it is very easy to both initially setup and add additional users as required. Once all the necessary integrations are setup, it's a simple rinse and repeat process to onboard additional users (which can be automated with imports as well)
Read full review Return on Investment Specific ROI was on us avoiding purchasing company managed cell phones - one of the most important drivers Makes on boarding, and especially offboarding remote users a heck of a lot easier w/the ability to wipe the container, even if not connected (via time setting) Easy access to internal resources - no need for separate vpn, etc... Read full review Customer experience has been a big win for us. Extremely minimal issues reported. We did not have a PAM in place at all until The Okta Identity Cloud Relatively easy to deploy. No major downtimes to deploy was a nice bonus. Read full review ScreenShots