Clarabridge (discontinued) vs. Formstack Forms

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clarabridge (discontinued)
Score 9.3 out of 10
N/A
Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.N/A
Formstack Forms
Score 8.5 out of 10
N/A
Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.
$50
per month
Pricing
Clarabridge (discontinued)Formstack Forms
Editions & Modules
No answers on this topic
Enterprise
Contact sales team
Offerings
Pricing Offerings
Clarabridge (discontinued)Formstack Forms
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlans start at $50/month (billed annually), including: 20 Digital Forms 1,000 Submissions Per Form 14,400 API Calls Per Day Drag-and-Drop Form Builder Custom Themes Payment Integrations Salesforce Integration SSO User Management Form Prefill
More Pricing Information
Community Pulse
Clarabridge (discontinued)Formstack Forms
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Clarabridge (discontinued)Formstack Forms
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Formstack Forms
6.0
61 Ratings
26% below category average
Survey templates00 Ratings9.053 Ratings
Themes00 Ratings4.656 Ratings
Custom logo/branding00 Ratings4.658 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Formstack Forms
7.7
58 Ratings
11% below category average
Changes to live survey00 Ratings6.453 Ratings
Question design help00 Ratings8.01 Ratings
Multiple question types00 Ratings8.858 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Formstack Forms
7.3
58 Ratings
13% below category average
Survey logic flexibility00 Ratings7.358 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Formstack Forms
9.3
59 Ratings
12% above category average
Response tracking00 Ratings10.01 Ratings
Data export00 Ratings9.159 Ratings
Standard reports00 Ratings9.056 Ratings
Custom reports00 Ratings8.648 Ratings
Analytics00 Ratings10.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Formstack Forms
8.6
57 Ratings
3% above category average
Access controls00 Ratings8.855 Ratings
Compliance00 Ratings8.550 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Formstack Forms
8.0
1 Ratings
1% below category average
Vendor-offered crowdsourcing00 Ratings8.01 Ratings
Respondent restrictions00 Ratings8.01 Ratings
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Clarabridge (discontinued)Formstack Forms
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CustomerSuccessBox
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User Ratings
Clarabridge (discontinued)Formstack Forms
Likelihood to Recommend
5.0
(4 ratings)
7.2
(74 ratings)
Likelihood to Renew
8.2
(1 ratings)
9.1
(12 ratings)
Usability
-
(0 ratings)
6.9
(6 ratings)
Availability
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
3.4
(5 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Clarabridge (discontinued)Formstack Forms
Likelihood to Recommend
Discontinued Products
The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
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Formstack
Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
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Pros
Discontinued Products
  • With Engagor, it is possible to organize a large volume of mentions in different mailboxes, which is perfect for our large company. With special Smart Folders to drill down into our data, we can make it possible to organize our mentions even more in-depth, divide the workload, and optimize our workflow. This increased efficiency makes it possible to work together closely as a team, across different departments. To sum this up: the Engagor platform provides our company with the perfect foundation to optimize our entire organizational structure.
  • Another very interesting feature Engagor offers is their helpful and state-of-the-art tagging system. At NMBS we filter through large bulks of mentions and private messages on a daily basis which would be very difficult to organize without Engagor.
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Formstack
  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
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Cons
Discontinued Products
  • User interface could be more intuitive.
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Formstack
  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
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Likelihood to Renew
Discontinued Products
Extensive featureset, great customer service.
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Formstack
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
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Usability
Discontinued Products
No answers on this topic
Formstack
I give it this rating because Ali feel like just about anyone can use this. Now with 7 billion people in the work I understand that’s not the case but I feel like Formstack get it pretty simple where a majority of humans could use it and navigate through. The only reason I didn’t give it a higher rating is because I think Google Forms is a little easier to use and that it’s pretty much impossible for any product to get a 10 on usability in my opinion.
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Support Rating
Discontinued Products
No answers on this topic
Formstack
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
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Implementation Rating
Discontinued Products
No answers on this topic
Formstack
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
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Alternatives Considered
Discontinued Products
We moved to Zendesk as it allowed us to have everything we needed. We didn't face FB Jail, we were able to respond to IG, FB & Twitter DMs at all times. The analytics were a bit better and we were able to do NPS and CSAT attached through our Zendesk platform
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Formstack
Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
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Return on Investment
Discontinued Products
  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
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Formstack
  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
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ScreenShots