What users are saying about
67 Ratings
550 Ratings
67 Ratings
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Score 8.4 out of 100
550 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    BI Standard Reporting

    Clari

    Feature Set Not Supported
    N/A
    8.8

    SAP Crystal

    88%
    SAP Crystal ranks higher in 3/3 features

    Pixel Perfect reports

    N/A
    0 Ratings
    8.3
    83%
    111 Ratings

    Customizable dashboards

    N/A
    0 Ratings
    8.9
    89%
    98 Ratings

    Report Formatting Templates

    N/A
    0 Ratings
    9.1
    91%
    116 Ratings

    Ad-hoc Reporting

    Clari

    Feature Set Not Supported
    N/A
    8.7

    SAP Crystal

    87%
    SAP Crystal ranks higher in 4/4 features

    Drill-down analysis

    N/A
    0 Ratings
    8.3
    83%
    116 Ratings

    Formatting capabilities

    N/A
    0 Ratings
    8.8
    88%
    134 Ratings

    Integration with R or other statistical packages

    N/A
    0 Ratings
    8.5
    85%
    64 Ratings

    Report sharing and collaboration

    N/A
    0 Ratings
    9.2
    92%
    119 Ratings

    Report Output and Scheduling

    Clari

    Feature Set Not Supported
    N/A
    9.1

    SAP Crystal

    91%
    SAP Crystal ranks higher in 5/5 features

    Publish to Web

    N/A
    0 Ratings
    9.1
    91%
    90 Ratings

    Publish to PDF

    N/A
    0 Ratings
    9.3
    93%
    132 Ratings

    Report Versioning

    N/A
    0 Ratings
    8.9
    89%
    94 Ratings

    Report Delivery Scheduling

    N/A
    0 Ratings
    9.1
    91%
    96 Ratings

    Delivery to Remote Servers

    N/A
    0 Ratings
    9.1
    91%
    51 Ratings

    Data Discovery and Visualization

    Clari

    Feature Set Not Supported
    N/A
    7.9

    SAP Crystal

    79%
    SAP Crystal ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    N/A
    0 Ratings
    7.6
    76%
    51 Ratings

    Location Analytics / Geographic Visualization

    N/A
    0 Ratings
    8.4
    84%
    75 Ratings

    Predictive Analytics

    N/A
    0 Ratings
    7.8
    78%
    42 Ratings

    Access Control and Security

    Clari

    Feature Set Not Supported
    N/A
    8.5

    SAP Crystal

    85%
    SAP Crystal ranks higher in 4/4 features

    Multi-User Support (named login)

    N/A
    0 Ratings
    8.2
    82%
    81 Ratings

    Role-Based Security Model

    N/A
    0 Ratings
    8.1
    81%
    79 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    N/A
    0 Ratings
    8.5
    85%
    79 Ratings

    Single Sign-On (SSO)

    N/A
    0 Ratings
    9.1
    91%
    38 Ratings

    Mobile Capabilities

    Clari

    Feature Set Not Supported
    N/A
    8.5

    SAP Crystal

    85%
    SAP Crystal ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    8.8
    88%
    62 Ratings

    Mobile Application

    N/A
    0 Ratings
    7.9
    79%
    46 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    8.9
    89%
    57 Ratings

    Application Program Interfaces (APIs) / Embedding

    Clari

    Feature Set Not Supported
    N/A
    8.0

    SAP Crystal

    80%
    SAP Crystal ranks higher in 6/6 features

    REST API

    N/A
    0 Ratings
    7.4
    74%
    8 Ratings

    Javascript API

    N/A
    0 Ratings
    8.5
    85%
    34 Ratings

    iFrames

    N/A
    0 Ratings
    7.1
    71%
    8 Ratings

    Java API

    N/A
    0 Ratings
    8.9
    89%
    34 Ratings

    Themeable User Interface (UI)

    N/A
    0 Ratings
    8.3
    83%
    37 Ratings

    Customizable Platform (Open Source)

    N/A
    0 Ratings
    7.7
    77%
    30 Ratings

    Attribute Ratings

    • Clari is rated higher in 1 area: Support Rating
    • SAP Crystal is rated higher in 1 area: Likelihood to Recommend
    • Clari and SAP Crystal are tied in 1 area: Usability

    Likelihood to Recommend

    8.5

    Clari

    85%
    17 Ratings
    9.0

    SAP Crystal

    90%
    157 Ratings

    Likelihood to Renew

    Clari

    N/A
    0 Ratings
    10.0

    SAP Crystal

    100%
    19 Ratings

    Usability

    9.3

    Clari

    93%
    4 Ratings
    9.3

    SAP Crystal

    93%
    28 Ratings

    Availability

    Clari

    N/A
    0 Ratings
    8.0

    SAP Crystal

    80%
    2 Ratings

    Performance

    Clari

    N/A
    0 Ratings
    8.0

    SAP Crystal

    80%
    2 Ratings

    Support Rating

    9.0

    Clari

    90%
    5 Ratings
    8.1

    SAP Crystal

    81%
    36 Ratings

    In-Person Training

    Clari

    N/A
    0 Ratings
    10.0

    SAP Crystal

    100%
    1 Rating

    Implementation Rating

    Clari

    N/A
    0 Ratings
    8.8

    SAP Crystal

    88%
    28 Ratings

    Configurability

    Clari

    N/A
    0 Ratings
    8.0

    SAP Crystal

    80%
    1 Rating

    Ease of integration

    Clari

    N/A
    0 Ratings
    7.0

    SAP Crystal

    70%
    1 Rating

    Product Scalability

    Clari

    N/A
    0 Ratings
    7.0

    SAP Crystal

    70%
    1 Rating

    Vendor post-sale

    Clari

    N/A
    0 Ratings
    8.0

    SAP Crystal

    80%
    1 Rating

    Vendor pre-sale

    Clari

    N/A
    0 Ratings
    7.0

    SAP Crystal

    70%
    1 Rating

    Likelihood to Recommend

    Clari

    Clari is perfect for a sales team collaborating to forecast and estimate the opportunities and overall business status, it's working in a hierarchy scheme that reflects each team member's forecast into their team leader's big forecast number in an automated and easy process. It also can define a periodic date to update the forecast among the team so the forecasting to top management is automated as well.
    Read full review

    SAP

    Generation of templated reports is the strong suit of SAP Crystal. Allows users to change formats in templates bases on requirement with minimal effort. Automated report delivery requires the user to be aware of sql which cannot be expected from all users. Should support more document export formats and improve the UI for SAP B1 Users
    Read full review

    Pros

    Clari

    • Allows for more efficient funnel management - quick ability to update sales funnels in real time.
    • Provides transparency for leadership to see what is happening with the deals in real time.
    • Able to see the whole story within the sales cycle for upper management down to rep level, as well as those not within sales, to get an understanding of the state of the business.
    Read full review

    SAP

    • Crystal Reports allows us to create a consistent template for all of our reports.
    • Crystal Reports and Server allows us to house a repository for all of our reports to make them easy to find and update when necessary.
    • Crystal Reports can connect to a wide variety of data sources.
    • Crystal Reports can be a little daunting when first implementing. There are a lot of nuances in learning how to truly master this software and it can be frustrating at times.
    Read full review

    Cons

    Clari

    • I still find myself having to update apps in Salesforce as well as Clari when it's supposed to eliminate the need for duplicative forecasting tools.
    • Reps don't have access to company-wide or even team reporting. Would be really helpful to see how other reps are doing and what deals they have
    Read full review

    SAP

    • The export of reports to Excel is very cumbersome and the results are difficult to format.
    • The design of reports and the graphical features (e.g. charts) feel quite rigid.
    • The learning curve for a non-programmer is incredibly steep, making Crystal a specialty tool.
    Read full review

    Pricing Details

    Clari

    Starting Price

    Editions & Modules

    Clari editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SAP Crystal

      Starting Price

      $295 per single user license

      Editions & Modules

      SAP Crystal editions and modules pricing
      EditionModules
      SAP Crystal Reports 2020 64-Bit4951
      Upgrade Version to SAP Crystal Reports 20202952
      SAP Crystal Reports 2016 32-Bit4953
      SAP Crystal Server 2020 1 NUL8694
      SAP Crystal Server 2020 5 CAL$8,7445

      Footnotes

      1. per single user license
      2. per single user license
      3. per single user license
      4. per user license + first year maintenance to be added
      5. 5 concurrent users + first year maintenance to be added

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      * SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

      Likelihood to Renew

      Clari

      No answers on this topic

      SAP

      We have been using this product for so many years and it has truly become a cornerstone to our business processes when it comes to developing and distributing information via reports. We currently have over 500 reports developed to date over about 30 systems and that will continue to grow as user needs change.
      Read full review

      Usability

      Clari

      it is a very easy tool to use. It easily integrates with SFDC and is easy to learn how to use. Clari is a recommendation with any organization concerned with learning new tools because it is so simple to master. I would say it has a strong usability score for all level of users
      Read full review

      SAP

      Crystal is very robust, but not always easy to use. It create wonderful looking reports, and so deserves a high rating. However, I have to take a couple of points off for the simple fact that I cannot hand it to a user and expect them to be able to do development with it.
      Read full review

      Support Rating

      Clari

      Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us
      Read full review

      SAP

      The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
      Read full review

      In-Person Training

      Clari

      No answers on this topic

      SAP

      Trainer was patient and thorough in going through the basics and willing to answer questions by email after the initial training
      Read full review

      Implementation Rating

      Clari

      No answers on this topic

      SAP

      Just like any other implementation: When designing the differing reports, get end users' input, make sure to design the reports so that they display the information that the company requires, in the best and clearest way possible.
      Test, test, test, revise when needed, and, particularly, do sufficient training so users are comfortable using Crystal Reports!
      Read full review

      Alternatives Considered

      Clari

      Even if I don’t have some experience with Datahug, this platform doesn’t have an excellent end-user experience as Clari. Also, Clari has simple integration with Sales Apps, mobile application and notifications work very well, and is faster than Datahug. Reports are more straightforward, and you have with Clari an easy way for customization.
      Read full review

      SAP

      Crystal reports is useful in case we want to import data from data base . We can write queries in it but Google Charts require to be implemented in our application using code so crystal reports is better than Google Charts.
      Read full review

      Return on Investment

      Clari

      • Has made it easier to keep track of ops. Our company has many open ops that sit and get drawn out. This makes it easy to forget about things and not update. Clari has helped us keep things on track and follow up on more closings that would have been left out.
      • With a small sales team, the cost isn't much of an issue as the deals won from the tool means the ROI is there quickly. With large teams though, I could see that being an issue when compared to just Salesforce licenses
      Read full review

      SAP

      • It is a decent buy for specific departments in terms of reporting capabilities but updates and cost (frequent) demands are higher with the benefits offered.
      • So long as the requirements are not ever changing, with scheduling functionality, it's a handsome tool.
      Read full review

      Screenshots

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