What users are saying about
13 Ratings
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Top Rated
67 Ratings
13 Ratings
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Score 6.2 out of 100

Creatio

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Top Rated
67 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Sales Force Automation

    8.6

    Claritysoft

    86%

    Creatio

    Feature Set Not Supported
    N/A
    Claritysoft ranks higher in 8/8 features

    Customer data management / contact management

    9.3
    93%
    5 Ratings
    N/A
    0 Ratings

    Workflow management

    9.1
    91%
    4 Ratings
    N/A
    0 Ratings

    Territory management

    8.2
    82%
    4 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.8
    88%
    5 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Quote & order management

    7.5
    75%
    5 Ratings
    N/A
    0 Ratings

    Interaction tracking

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    8.2
    82%
    4 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    10.0

    Claritysoft

    100%

    Creatio

    Feature Set Not Supported
    N/A
    Claritysoft ranks higher in 1/1 features

    Help desk management

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.8

    Claritysoft

    88%

    Creatio

    Feature Set Not Supported
    N/A
    Claritysoft ranks higher in 2/2 features

    Lead management

    8.8
    88%
    4 Ratings
    N/A
    0 Ratings

    Email marketing

    8.8
    88%
    4 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.2

    Claritysoft

    92%

    Creatio

    Feature Set Not Supported
    N/A
    Claritysoft ranks higher in 3/3 features

    Task management

    10.0
    100%
    4 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Reporting

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.4

    Claritysoft

    94%

    Creatio

    Feature Set Not Supported
    N/A
    Claritysoft ranks higher in 3/3 features

    Forecasting

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Customizable reports

    10.0
    100%
    4 Ratings
    N/A
    0 Ratings

    Customization

    8.8

    Claritysoft

    88%

    Creatio

    Feature Set Not Supported
    N/A
    Claritysoft ranks higher in 3/3 features

    Custom fields

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Custom objects

    8.3
    83%
    4 Ratings
    N/A
    0 Ratings

    API for custom integration

    9.4
    94%
    4 Ratings
    N/A
    0 Ratings

    Security

    9.0

    Claritysoft

    90%

    Creatio

    Feature Set Not Supported
    N/A
    Claritysoft ranks higher in 2/2 features

    Single sign-on capability

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.5
    95%
    5 Ratings
    N/A
    0 Ratings

    Platform

    6.5

    Claritysoft

    65%

    Creatio

    Feature Set Not Supported
    N/A
    Claritysoft ranks higher in 1/1 features

    Mobile access

    6.5
    65%
    4 Ratings
    N/A
    0 Ratings

    Low-Code Development

    Claritysoft

    Feature Set Not Supported
    N/A
    9.2

    Creatio

    92%
    Creatio ranks higher in 6/6 features

    Visual Modeling

    N/A
    0 Ratings
    9.1
    91%
    27 Ratings

    Drag-and-drop Interfaces

    N/A
    0 Ratings
    9.3
    93%
    29 Ratings

    Platform Security

    N/A
    0 Ratings
    9.4
    94%
    28 Ratings

    Platform User Management

    N/A
    0 Ratings
    9.1
    91%
    30 Ratings

    Reusability

    N/A
    0 Ratings
    8.9
    89%
    28 Ratings

    Platform Scalability

    N/A
    0 Ratings
    9.1
    91%
    29 Ratings

    Attribute Ratings

    • Creatio is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.2

    Claritysoft

    72%
    5 Ratings
    9.1

    Creatio

    91%
    52 Ratings

    Likelihood to Renew

    Claritysoft

    N/A
    0 Ratings
    9.1

    Creatio

    91%
    2 Ratings

    Usability

    Claritysoft

    N/A
    0 Ratings
    9.1

    Creatio

    91%
    36 Ratings

    Support Rating

    Claritysoft

    N/A
    0 Ratings
    9.1

    Creatio

    91%
    35 Ratings

    Likelihood to Recommend

    Claritysoft

    Great software for keeping track of things you've done or need to do with certain customers or potential customers.
    Read full review

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Read full review

    Pros

    Claritysoft

    • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
    • It also is great for having one depository for quotes and opportunities you and your company are working on.
    • The marketing function seems to also work really well for sending out and tracking email campaigns.
    Read full review

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Read full review

    Cons

    Claritysoft

    • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
    • Would like to see each page be able to bring up more then 100 clients at a time.
    Read full review

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Read full review

    Pricing Details

    Claritysoft

    Starting Price

    $39 per month

    Editions & Modules

    Claritysoft editions and modules pricing
    EditionModules
    Claritysoft$39.001

    Footnotes

    1. Per Month Per User

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Creatio

    Starting Price

    $0 per month per user

    Editions & Modules

    Creatio editions and modules pricing
    EditionModules
    Studio Creatio Enterprise251
    Studio Creatio Free02
    Studio Creatio Free03
    Studio Creatio Enterprise254
    Sales Creatio Team Edition305
    Sales Creatio Commerce Edition356
    Sales Creatio Enterprise Edition607

    Footnotes

    1. per user/per month
    2. per user/per month
    3. per month per user
    4. per month per user
    5. per month per user
    6. per month per user
    7. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    Claritysoft

    No answers on this topic

    Creatio

    I don't think we could be without it now.
    Read full review

    Usability

    Claritysoft

    No answers on this topic

    Creatio

    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Read full review

    Support Rating

    Claritysoft

    No answers on this topic

    Creatio

    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Read full review

    Alternatives Considered

    Claritysoft

    Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
    Read full review

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Read full review

    Return on Investment

    Claritysoft

    • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
    • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
    • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
    Read full review

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Read full review

    Screenshots

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