Cleartouch Cloud Contact Center Platform vs. Nooks

Teams who work remote, Managers who want to listen to cold calls and coach someone live, or encourage a team member TO work with them in the same space.

Incentivized

• Call quality is usually good
• The recordings and transcriptions are helpful
• The lobby set up is a great system to collab/talk to coworkers

Incentivized

• Easier access to previous call data if you have connected with the prospect before
• LinkedIn more accurately updated and accessible
• recommended next steps based on call disposition

Incentivized

Nooks is very user friendly and intuitive, especially after the recent update. it integrates seamlessly with other tools in the tech stack and communicates almost instantly. If you were to run into issue, the Nooks support team are fast to address and resolve. Also, Nooks reps are always open to trainings and refreshers on the platform.

Incentivized

We used to use Orum but decided to switch due to the number of issues we would see whether it was with connect rates, dial to connect times, and the amount of technical difficulties. Nooks outperforms Orum in every aspect especially around the reporting and analytics as Nooks goes into much more detail.

Incentivized

• Positive: Connect rates and 60 second conversations held
• Positive: More meeting conversion from calls (still dominant via email)
• Negative: I think more NAMER regions experience it but it has to do with Gong Engage functionality like with wrong dispositions

Incentivized