cleverbridge vs. Shift4Shop

Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.

3dcart/Shift4 Shop may be useful if you're used to that platform. I don't really see too many advantages of it compared to other platforms, but it may be less expensive than some of the more popular ecommerce platforms. It certainly is cheaper than an enterprise system, but you don't get nearly the capabilities or polish. I would put it on par with ASP.net and other similar programs of that era, with maybe a little more polish and robustness.

• Excellent partnet
• Terrific at subscription software
• Excellent security and uptime

• Membership rewards (a points awarding system) is really easy to set up and manage
• Gift certificate issuance and redemption is simple to use and manage
• Site design and redesign is straightforward and they are very helpful with design packages to customize.
• They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.

• Because of the many different settings, it becomes hard sometimes to set everything up
• The slow system can take up to 10 seconds to save something

• 3dcart doesn't provide enough customization options. Making it very limited for customers.
• The layout and file structure takes some getting used to. This should be improved upon.

Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.

Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.

DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful

We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!

• We couldn’t have done this on our own
• They provided cost-effective eCommerce for us

• 3dcart has enabled my clients to quickly and easily get up and running with an online store giving them an almost immediate ROI.