What users are saying about
19 Ratings
19 Ratings
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Score 8.3 out of 100
24 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • Firebase Crashlytics is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

CleverTap

83%
9 Ratings
9.0

Firebase Crashlytics

90%
5 Ratings

Support Rating

10.0

CleverTap

100%
2 Ratings

Firebase Crashlytics

N/A
0 Ratings

Likelihood to Recommend

CleverTap

It is quite suited for all the SMS, emails, and other in-game campaigns, but wherein the delivery rate I personally feel it is less, and it has [a] limitation on 5 pins for the day for 1 user, it should be unlimited.
Anonymous | TrustRadius Reviewer

Firebase Crashlytics

Crashlytics is almost a defacto standard in the Android world for tracking crashes in the field. I've used it on the last 4 Android projects I've been on.It's not as helpful on iOS' stacktraces but I'm not sure if anything would be better because iOS stack traces are from ObjC code which is not as useful as Java stacktraces.
Ken Yee | TrustRadius Reviewer

Pros

CleverTap

  • Web Analytics - understanding of how users are navigating on the website
  • Re-engagement - how to engage the users if they drop off from a particular step
  • Funnels - How are users navigating from 3-4 page routes predetermined by the business
  • Forward Flows - How and where are users moving forward on a particular page
  • User Journey - How is a particular user navigating on the website that leads to conversion/ drop off or non-conversion
Rajat Khatri | TrustRadius Reviewer

Firebase Crashlytics

  • Detecting Crashes
  • Showing backtraces to the exact line of code causing the crash
  • Fine-grained Notifications
Ben Gelsey | TrustRadius Reviewer

Cons

CleverTap

  • Customer service isn't that great [from my experience], most of the time the team is puzzled or will leave the client puzzled.
  • Price is very high with respect to the features available. MAU based pricing with a flawed sense of MAU calculation.
  • The way they calculate MAU is morally wrong. If a customer opens my email that I am sending via AWS, and they don't even come on my app, how can you consider them as active user?
Anonymous | TrustRadius Reviewer

Firebase Crashlytics

  • An easier way to understand app version adoption rates alongside crashes.
  • I feel like the platform keeps trying to become more of an all encompassing analytics platform and should stick at what it does best—crash monitoring.
  • Now that it has been acquired by Google, I hope things like navigation and implementation don't become more cumbersome as has been the recent case with Google Analytics.
Anonymous | TrustRadius Reviewer

Pricing Details

CleverTap

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0

Starting Price

Firebase Crashlytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

CleverTap

CleverTap 10.0
Based on 2 answers
For their expertise and timely resolution to our issues.
Anonymous | TrustRadius Reviewer

Firebase Crashlytics

No score
No answers yet
No answers on this topic

Alternatives Considered

CleverTap

Mixpanel was costly and had a lot of data discrepancies. No advanced feature for email tracking, which adds to the need for other tools for more detailed marketing campaigns. A tool like Mixpanel comes packed with features that sometimes are harder to discover. It's very easy to get sucked into one part of its toolset and not be aware of other tools which may be very useful.
Vishal Pamnani | TrustRadius Reviewer

Firebase Crashlytics

BuddyBuild's crash reporting tool is a far cry from Crashlytics, and the interface is also not nearly as good.
Steven Hong | TrustRadius Reviewer

Return on Investment

CleverTap

  • Our additional revenues from additional in-site promotions during a festive sales jumped 40% after using Clevertap pop-ups that targeted people at the product & category level.
Anonymous | TrustRadius Reviewer

Firebase Crashlytics

  • Event tracking helps us identify issues in real time
Junu Kang | TrustRadius Reviewer

Screenshots

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