What users are saying about
14 Ratings
11 Ratings
14 Ratings
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Score 6.5 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100

Feature Set Ratings

    Incident and problem management

    ClickDesk

    Feature Set Not Supported
    N/A
    2.0

    Hiver

    20%
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    1.4
    14%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    2.3
    23%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    2.3
    23%
    3 Ratings

    Multi-Channel Help

    ClickDesk

    Feature Set Not Supported
    N/A
    3.3

    Hiver

    33%
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    3.3
    33%
    3 Ratings

    Attribute Ratings

    • ClickDesk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.1

    ClickDesk

    51%
    6 Ratings
    1.4

    Hiver

    14%
    3 Ratings

    Usability

    ClickDesk

    N/A
    0 Ratings
    3.0

    Hiver

    30%
    1 Rating

    Support Rating

    ClickDesk

    N/A
    0 Ratings
    4.0

    Hiver

    40%
    1 Rating

    Likelihood to Recommend

    ClickDesk

    It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.
    Read full review

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Pros

    ClickDesk

    • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
    • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
    • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
    Read full review

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Cons

    ClickDesk

    • We believe ClickDesk has questionable business practices... be careful
    • ClickDesk charged us for services we did not use
    • It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.
    Read full review

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Pricing Details

    ClickDesk

    Starting Price

    $16.99 per month

    Editions & Modules

    ClickDesk editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Hiver

      Starting Price

      $14 /user/month

      Editions & Modules

      Hiver editions and modules pricing
      EditionModules
      PLUS PLAN$14.001
      PREMIUM PLAN$22.002
      ENTERPRISE PLAN$34.003

      Footnotes

      1. /user/month
      2. /user/month
      3. /user/month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      ClickDesk

      No answers on this topic

      Hiver

      Easy to use
      Read full review

      Support Rating

      ClickDesk

      No answers on this topic

      Hiver

      Support is there, can be slow at times.
      Read full review

      Alternatives Considered

      ClickDesk

      As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.
      Read full review

      Hiver

      Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
      Read full review

      Return on Investment

      ClickDesk

      • Overall pricing is high
      • We can handle our customer's 24-hour basis with multiple agent accounts
      • It makes easier our business productivity
      Read full review

      Hiver

      • Hiver has increased the efficiency by which we address emailed questions and concerns.
      • Hiver increases transparency between team members.
      • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
      Read full review

      Screenshots

      Add comparison