What users are saying about
8 Ratings
2 Ratings
8 Ratings
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Score 6.7 out of 100
2 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

ClickDesk

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.
Anonymous | TrustRadius Reviewer

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ClickDesk
Mojo Helpdesk
9.8
Organize and prioritize service tickets
ClickDesk
Mojo Helpdesk
10.0
Expert directory
ClickDesk
Mojo Helpdesk
10.0
Subscription-based notifications
ClickDesk
Mojo Helpdesk
10.0
ITSM collaboration and documentation
ClickDesk
Mojo Helpdesk
9.0
Ticket creation and submission
ClickDesk
Mojo Helpdesk
10.0
Ticket response
ClickDesk
Mojo Helpdesk
10.0

Self Help Community

ClickDesk
Mojo Helpdesk
10.0
External knowledge base
ClickDesk
Mojo Helpdesk
10.0
Internal knowledge base
ClickDesk
Mojo Helpdesk
10.0

Multi-Channel Help

ClickDesk
Mojo Helpdesk
10.0
Customer portal
ClickDesk
Mojo Helpdesk
10.0
Social integration
ClickDesk
Mojo Helpdesk
10.0
Email support
ClickDesk
Mojo Helpdesk
10.0
Help Desk CRM integration
ClickDesk
Mojo Helpdesk
10.0

Pros

ClickDesk

  • They have a simple agent panel, your agents don't have to be a pro tech to manage their agent panel.
  • They also have a simple ticking system along with live chat, it's not huge but it does work.
  • Easy to implement with well known knowledgeable and CMS.
Akram Hasan Sharkar | TrustRadius Reviewer

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Cons

ClickDesk

  • Windows native application that has all the services we can use from browsers. The application should be boot with PC starts and notifies real time actions.
  • More information about users. Real time page visiting histories (more advanced way).
  • Customers can review the agent's profile information (public profile).
Sazzad Hossain Sharkar | TrustRadius Reviewer

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDesk

ClickDesk was good at what it did, but it doesn't have the holistic approach that Teams does. With Teams, you can not only chat and make calls, you can host webinars. You can see when people have read your messages to see if they are ignoring you or not. Screen sharing is a breeze and is easy to presentations with the audience. People can virtually raise their hands when they have a question. Also, it [is] easy to conduct polls from the audience in Teams.
Anonymous | TrustRadius Reviewer

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDesk

  • We only see positive impact. We use the free version and it is the best option we found in the market (considering our website traffic).
  • It is in the cloud! So, no hosting costs at all! The only need is a stable Internet connection for the agents.
Anonymous | TrustRadius Reviewer

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Screenshots

ClickDesk

Pricing Details

ClickDesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDesk Editions & Modules

Additional Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDesk
8.0
Mojo Helpdesk
9.0

Add comparison