ClickDesk vs Mojo Helpdesk

Likelihood to Recommend

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

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Verified User

Engineer in Engineering

Building Materials Company, 1001-5000 employees

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For a small business it is a very good value.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

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Feature Rating Comparison

ClickDesk

Mojo Helpdesk

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

ClickDesk

Mojo Helpdesk

External knowledge base

Internal knowledge base

ClickDesk

Mojo Helpdesk

Customer portal

Social integration

Email support

Help Desk CRM integration

Pros

They have a simple agent panel, your agents don't have to be a pro tech to manage their agent panel.
They also have a simple ticking system along with live chat, it's not huge but it does work.
Easy to implement with well known knowledgeable and CMS.

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Akram Hasan Sharkar

CEO / Volunteer

Akhaura Info FoundationNon-Profit Organization Management, 11-50 employees

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User friendly- easy to setup and get running.
Built in reports to improve and measure customer satisfaction.
Always adding new features to enhance the product for the user.
Support organization responds quickly to issues and questions.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

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Cons

Windows native application that has all the services we can use from browsers. The application should be boot with PC starts and notifies real time actions.
More information about users. Real time page visiting histories (more advanced way).
Customers can review the agent's profile information (public profile).

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Sazzad Hossain Sharkar

Chief Operating Officer (C.O.O.)

Akhaura Info FoundationEducation Management, 11-50 employees

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The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
Text box section on the rating to have the option to tell why a low rating was given.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

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Alternatives Considered

ClickDesk was good at what it did, but it doesn't have the holistic approach that Teams does. With Teams, you can not only chat and make calls, you can host webinars. You can see when people have read your messages to see if they are ignoring you or not. Screen sharing is a breeze and is easy to presentations with the audience. People can virtually raise their hands when they have a question. Also, it [is] easy to conduct polls from the audience in Teams.

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Verified User

Engineer in Engineering

Building Materials Company, 1001-5000 employees

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Price and customer service.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

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Return on Investment

We only see positive impact. We use the free version and it is the best option we found in the market (considering our website traffic).
It is in the cloud! So, no hosting costs at all! The only need is a stable Internet connection for the agents.

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Verified User

Director in Sales

E-Learning Company, 11-50 employees

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Our company’s improved customer support response times and expert service has helped us make money.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

ClickDesk Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Mojo Helpdesk Editions & Modules

Edition

Mini Me	$0¹
Professional	$29¹
Enterprise	$99¹
Unlimited	$399²

Includes 10 agents
Unlimited agents

Additional Pricing Details

—

Rating Summary

ClickDesk

Mojo Helpdesk

ClickDesk

Mojo Helpdesk

Likelihood to Recommend

ClickDesk

Mojo Helpdesk

Feature Rating Comparison

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

External knowledge base

Internal knowledge base

Customer portal

Social integration

Email support

Help Desk CRM integration

Pros

ClickDesk

Mojo Helpdesk

Cons

ClickDesk

Mojo Helpdesk

Alternatives Considered

ClickDesk

Mojo Helpdesk

Return on Investment

ClickDesk

Mojo Helpdesk

Screenshots

ClickDesk

Mojo Helpdesk

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

ClickDesk Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Mojo Helpdesk Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison