What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 13 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
Incident and problem management
ClickDesk
Feature Set Not Supported
N/A

9.8
Mojo Helpdesk
98%
Mojo Helpdesk ranks higher in 6/6 features
Mojo Helpdesk ranks higher in 6/6 features
Organize and prioritize service tickets
N/A
0 Ratings
10.0
100%
1 Rating
Expert directory
N/A
0 Ratings
10.0
100%
1 Rating
Subscription-based notifications
N/A
0 Ratings
10.0
100%
1 Rating
ITSM collaboration and documentation
N/A
0 Ratings
9.0
90%
1 Rating
Ticket creation and submission
N/A
0 Ratings
10.0
100%
1 Rating
Ticket response
N/A
0 Ratings
10.0
100%
1 Rating
Self Help Community
ClickDesk
Feature Set Not Supported
N/A

10.0
Mojo Helpdesk
100%
Mojo Helpdesk ranks higher in 2/2 features
Mojo Helpdesk ranks higher in 2/2 features
External knowledge base
N/A
0 Ratings
10.0
100%
1 Rating
Internal knowledge base
N/A
0 Ratings
10.0
100%
1 Rating
Multi-Channel Help
ClickDesk
Feature Set Not Supported
N/A

10.0
Mojo Helpdesk
100%
Mojo Helpdesk ranks higher in 4/4 features
Mojo Helpdesk ranks higher in 4/4 features
Customer portal
N/A
0 Ratings
10.0
100%
1 Rating
Social integration
N/A
0 Ratings
10.0
100%
1 Rating
Email support
N/A
0 Ratings
10.0
100%
1 Rating
Help Desk CRM integration
N/A
0 Ratings
10.0
100%
1 Rating
Attribute Ratings
- Mojo Helpdesk is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
5.8
ClickDesk
58%
6 Ratings

9.0
Mojo Helpdesk
90%
1 Rating
Likelihood to Recommend
ClickDesk
It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

Verified User
Engineer in Engineering
Building Materials Company, 1001-5000 employeesMojo Helpdesk
For a small business it is a very good value.

Verified User
Administrator in Corporate
Computer Software Company, 1-10 employeesPros
ClickDesk
- ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
- It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
- I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
SQL Developer/Data Analyst
CoopRetail, 10,001+ employees
Mojo Helpdesk
- User friendly- easy to setup and get running.
- Built in reports to improve and measure customer satisfaction.
- Always adding new features to enhance the product for the user.
- Support organization responds quickly to issues and questions.

Verified User
Administrator in Corporate
Computer Software Company, 1-10 employeesCons
ClickDesk
- We believe ClickDesk has questionable business practices... be careful
- ClickDesk charged us for services we did not use
- It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.

Verified User
General Manager in Customer Service
Sporting Goods Company, 11-50 employeesMojo Helpdesk
- The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
- Text box section on the rating to have the option to tell why a low rating was given.

Verified User
Administrator in Corporate
Computer Software Company, 1-10 employeesPricing Details
ClickDesk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$16.99 per month
ClickDesk Editions & Modules
—
Additional Pricing Details
—Mojo Helpdesk
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$24 per month
Mojo Helpdesk Editions & Modules
Edition
Mini Me | $01 |
---|---|
Professional | $291 |
Enterprise | $991 |
Unlimited | $3992 |
- Includes 10 agents
- Unlimited agents
Additional Pricing Details
—Alternatives Considered
ClickDesk
As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.
CEO / Volunteer
Akhaura Info FoundationNon-Profit Organization Management, 11-50 employees
Mojo Helpdesk
Price and customer service.

Verified User
Administrator in Corporate
Computer Software Company, 1-10 employeesReturn on Investment
ClickDesk
- Overall pricing is high
- We can handle our customer's 24-hour basis with multiple agent accounts
- It makes easier our business productivity
Chief Operating Officer (C.O.O.)
Akhaura Info FoundationEducation Management, 11-50 employees
Mojo Helpdesk
- Our company’s improved customer support response times and expert service has helped us make money.

Verified User
Administrator in Corporate
Computer Software Company, 1-10 employees