What users are saying about

ClickDesk vs Mojo Helpdesk

ClickDesk
13 Ratings
Mojo Helpdesk
3 Ratings

ClickDesk

13 Ratings
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Score 6.9 out of 100

Based on 13 reviews and ratings

Mojo Helpdesk

3 Ratings
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Score 10 out of 100

Based on 3 reviews and ratings

Feature Set Ratings

    Incident and problem management

    ClickDesk

    Feature Set Not Supported
    N/A
    9.8

    Mojo Helpdesk

    98%
    Mojo Helpdesk ranks higher in 6/6 features
    Mojo Helpdesk ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Expert directory

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Self Help Community

    ClickDesk

    Feature Set Not Supported
    N/A
    10.0

    Mojo Helpdesk

    100%
    Mojo Helpdesk ranks higher in 2/2 features
    Mojo Helpdesk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Internal knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Multi-Channel Help

    ClickDesk

    Feature Set Not Supported
    N/A
    10.0

    Mojo Helpdesk

    100%
    Mojo Helpdesk ranks higher in 4/4 features
    Mojo Helpdesk ranks higher in 4/4 features

    Customer portal

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Social integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Email support

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Mojo Helpdesk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.8

    ClickDesk

    58%
    6 Ratings
    9.0

    Mojo Helpdesk

    90%
    1 Rating

    Likelihood to Recommend

    ClickDesk

    It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 6 answers on this topic

    Mojo Helpdesk

    For a small business it is a very good value.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Pros

    ClickDesk

    • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
    • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
    • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.

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    Paul Christophle | TrustRadius Reviewer
    Paul Christophle
    View all 6 answers on this topic

    Mojo Helpdesk

    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Cons

    ClickDesk

    • We believe ClickDesk has questionable business practices... be careful
    • ClickDesk charged us for services we did not use
    • It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 6 answers on this topic

    Mojo Helpdesk

    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Pricing Details

    ClickDesk

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $16.99 per month

    ClickDesk Editions & Modules

    —
    Additional Pricing Details
    —

    Mojo Helpdesk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $24 per month

    Mojo Helpdesk Editions & Modules

    Edition
    Mini Me$01
    Professional$291
    Enterprise$991
    Unlimited$3992
    1. Includes 10 agents
    2. Unlimited agents
    Additional Pricing Details
    —

    Alternatives Considered

    ClickDesk

    As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.

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    Akram Hasan Sharkar | TrustRadius Reviewer
    Akram Hasan Sharkar
    View all 6 answers on this topic

    Mojo Helpdesk

    Price and customer service.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Return on Investment

    ClickDesk

    • Overall pricing is high
    • We can handle our customer's 24-hour basis with multiple agent accounts
    • It makes easier our business productivity

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    Sazzad Hossain Sharkar | TrustRadius Reviewer
    Sazzad Hossain Sharkar
    View all 6 answers on this topic

    Mojo Helpdesk

    • Our company’s improved customer support response times and expert service has helped us make money.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Screenshots

    ClickDesk

    —

    Add comparison