ClickDesk vs. eDesk
ClickDesk vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ClickDesk | N/A | ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.). | $16.99 per month | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
More Pricing Information |
ClickDesk | eDesk | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ClickDesk | eDesk | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SysAid Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ClickDesk | eDesk | |
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Likelihood to Recommend | 3.0 (6 ratings) | 10.0 (1 ratings) |
ClickDesk | eDesk | |
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Likelihood to Recommend | ![]() ClickDesk
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Pros | ![]() ClickDesk
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Cons | ![]() ClickDesk
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Alternatives Considered | ![]() ClickDesk
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Return on Investment | ![]() ClickDesk
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ScreenShots | eDesk Screenshots |