What users are saying about
13 Ratings
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Top Rated
91 Ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Zoho Desk

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Top Rated
91 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

ClickDesk

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.
Anonymous | TrustRadius Reviewer

Zoho Desk

The user friendly android and IOS applications are one of the best features of Zoho Desk although if you are expecting a Desktop application then you will be disappointed and will have to access it from your browser which can be slow sometimes, depending on your internet connection. The work flow of tickets submission either manually through the dashboard or mobile application, and tickets assignment to other agents along with tracking tickets and agents' performance is very easily executed with no issues being faced.
Humayun Farooqi | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ClickDesk
Zoho Desk
10.0
Organize and prioritize service tickets
ClickDesk
Zoho Desk
10.0
Expert directory
ClickDesk
Zoho Desk
10.0
Subscription-based notifications
ClickDesk
Zoho Desk
10.0
ITSM collaboration and documentation
ClickDesk
Zoho Desk
10.0
Ticket creation and submission
ClickDesk
Zoho Desk
10.0
Ticket response
ClickDesk
Zoho Desk
10.0

Self Help Community

ClickDesk
Zoho Desk
10.0
External knowledge base
ClickDesk
Zoho Desk
10.0
Internal knowledge base
ClickDesk
Zoho Desk
10.0

Multi-Channel Help

ClickDesk
Zoho Desk
10.0
Customer portal
ClickDesk
Zoho Desk
10.0
Email support
ClickDesk
Zoho Desk
10.0
Help Desk CRM integration
ClickDesk
Zoho Desk
10.0

Pros

ClickDesk

  • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
  • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
  • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
Paul Christophle | TrustRadius Reviewer

Zoho Desk

  • Report features give the all insights of the customer team and customer support which enables us to make changes according to it.
  • The best thing about Zoho Desk is that it has a very beautiful and fully designed dashboard.
  • I have been using this software for a very long time in my organization, it is very easy to use with having the interface created on a very advanced module.
  • It is completely a feature rich platform.
Sofia Martinez | TrustRadius Reviewer

Cons

ClickDesk

  • They don't have a cell phone app for iOS yet.
  • They could make it work with Slack.
Akram Hasan Sharkar | TrustRadius Reviewer

Zoho Desk

  • When utilizing as a ticketing system, it would be nice to have a better way to monitor when something is due. It's just a little cumbersome.
  • Search Functionality - The search functionality could use a tweak or two. Too many times I am unable to find tickets. This would also be very helpful for the "Recycle Bin" when you just need to find that ticket you accidentally deleted (we are all human!). :)
Anonymous | TrustRadius Reviewer

Usability

ClickDesk

No score
No answers yet
No answers on this topic

Zoho Desk

Zoho Desk 8.9
Based on 12 answers
At times Zoho [Desk] can be a bit glitchy. It does not auto refresh on the ticketing system, and even f it tells you there is a new ticket clicking it does nothing and you need to refresh the page for it to work. We have found at times that is can become unresponsive, although this usually doesn't last for longer than 15-30 mins.
Anonymous | TrustRadius Reviewer

Support Rating

ClickDesk

No score
No answers yet
No answers on this topic

Zoho Desk

Zoho Desk 8.0
Based on 12 answers
Zoho Desk has a technical team of professionals, who are well informed, and they know how to share the knowledge with the other players. Besides, they are competent in dealing with all kinds of customers, from divergent locations, and adopt their differences. Lastly, when called upon to solve an issue, they are quickly responsive.
Hildah Kay | TrustRadius Reviewer

Alternatives Considered

ClickDesk

The overall benefits provided by ClickDesk are very good. We started our journey with ClickDesk by understanding the pricing variation. We choose ClickDesk to continue to find if it is ideal for our business and finally discovered that it's our right choice to continue. The other services (after a comparison) are quite good, but we love sticking with ClickDesk.
Sazzad Hossain Sharkar | TrustRadius Reviewer

Zoho Desk

After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us.
David Yates | TrustRadius Reviewer

Return on Investment

ClickDesk

  • We only see positive impact. We use the free version and it is the best option we found in the market (considering our website traffic).
  • It is in the cloud! So, no hosting costs at all! The only need is a stable Internet connection for the agents.
Anonymous | TrustRadius Reviewer

Zoho Desk

  • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
  • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
  • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
David Cook | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDesk Editions & Modules

Additional Pricing Details

Zoho Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Zoho Desk Editions & Modules

Edition
Free$0
Professional$232
Enterprise$402
Standard$142
  1. none
  2. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDesk
8.5
Zoho Desk
8.7

Usability

ClickDesk
Zoho Desk
8.9

Support Rating

ClickDesk
Zoho Desk
8.0

Add comparison