What users are saying about
30 Ratings
50 Ratings
30 Ratings
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Score 3.7 out of 100
50 Ratings
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Score 5.5 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Cool Tabs

For startup companies, I think Cool Tabs is just right to get that initial customer view. It provides a good amount of basic resources and can really get decisions made if used correctly of course. Before diving into the product, I'd say have an idea of where you are going to target because it is not the best for Twitter.
Duncan Hernandez | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Cool Tabs
WYSIWYG email editor
ClickDimensions
5.3
Cool Tabs
Dynamic content
ClickDimensions
4.2
Cool Tabs
Ability to test dynamic content
ClickDimensions
4.6
Cool Tabs
Landing pages
ClickDimensions
2.7
Cool Tabs
A/B testing
ClickDimensions
4.9
Cool Tabs
Mobile optimization
ClickDimensions
4.5
Cool Tabs
Email deliverability reporting
ClickDimensions
2.7
Cool Tabs
List management
ClickDimensions
4.0
Cool Tabs
Triggered drip sequences
ClickDimensions
5.5
Cool Tabs

Lead Management

ClickDimensions
3.7
Cool Tabs
Lead nurturing
ClickDimensions
2.8
Cool Tabs
Lead scoring and grading
ClickDimensions
4.6
Cool Tabs
Data quality management
ClickDimensions
3.2
Cool Tabs
Automated sales alerts and tasks
ClickDimensions
4.1
Cool Tabs

Campaign Management

ClickDimensions
2.7
Cool Tabs
Calendaring
ClickDimensions
4.1
Cool Tabs
Event/webinar marketing
ClickDimensions
1.2
Cool Tabs

Social Media Marketing

ClickDimensions
5.6
Cool Tabs
Social sharing and campaigns
ClickDimensions
8.0
Cool Tabs
Social profile integration
ClickDimensions
3.2
Cool Tabs

Reporting & Analytics

ClickDimensions
2.9
Cool Tabs
Dashboards
ClickDimensions
2.4
Cool Tabs
Standard reports
ClickDimensions
2.4
Cool Tabs
Custom reports
ClickDimensions
3.9
Cool Tabs

Platform & Infrastructure

ClickDimensions
5.0
Cool Tabs
API
ClickDimensions
1.2
Cool Tabs
Role-based workflow & approvals
ClickDimensions
1.3
Cool Tabs
Customizability
ClickDimensions
5.3
Cool Tabs
Integration with Salesforce.com
ClickDimensions
7.0
Cool Tabs
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Cool Tabs
Integration with SugarCRM
ClickDimensions
8.0
Cool Tabs

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Cool Tabs

  • It provides a wide range of settings options to your social media promotions.
  • Is easy to use for developing and managing promotions.
  • It offers an very complete tool to extract information about your promotions.
  • The support service is highly advisable: fast and adequate to satisfy users' needs.
Estela Oya Costa | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Cool Tabs

  • Kind of expensive at $25 per month.
  • I am not sure if they partnered with Instagram in someway, but It seems to be more focused on that platform when it comes to detailed analytics.
Ashia Ackov | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Cool Tabs

Cool Tabs 7.8
Based on 7 answers
I have a good relationship with the customer service and I love to help them to promote their service.
Marc Mañé Solé | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Cool Tabs

Cool Tabs 7.3
Based on 1 answer
No answer on this topic is available.

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Cool Tabs

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Cool Tabs

We have gone to Cool-Tabs after testing the Hootsuite monitoring. We were not entirely satisfied with the amount and type of information we obtained. With Cool-Tabs we trawled better on Twitter and Instagram hashtags and we can easily identify influencers.
However, we continue to use Hootsuite to schedule and manage publications and customer service 2.0.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Cool Tabs

  • Cool Tabs allows us to tweak our social media pages to suit the customers' interaction.
  • When the customer is engaged, they are more likely to share and or inquire about what we do.
  • Since we have been using this, we have had a 10% increase in customer engagement, which in return, helps us deliver quality information.
Ashia Ackov | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

Cool Tabs

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$49*

* per plan

Cool Tabs Editions & Modules

Edition
Gold$1991
Diamond with Unlimited Campaigns$4991
Diamond$3991
Stone$491
Diamond with Paths$4992
Diamond with Paths and Unlimited Campaigns$6992
  1. Per User per Month
  2. User per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Cool Tabs
7.0

Likelihood to Renew

ClickDimensions
9.0
Cool Tabs
7.8

Usability

ClickDimensions
5.0
Cool Tabs
7.3

Support Rating

ClickDimensions
1.0
Cool Tabs

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