33 Ratings
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Score 3.8 out of 100
38 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Mailchimp Transactional Email (Mandrill)

Any system that requires transactional email message functionality as an external service. The benefits of a well managed and vetted server to maintain reputation as well as being reliability is well worth the effort needed to integrate towards the API specs
Darren Douglas Lee | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.0
Mailchimp Transactional Email (Mandrill)
WYSIWYG email editor
ClickDimensions
5.3
Mailchimp Transactional Email (Mandrill)
Dynamic content
ClickDimensions
4.0
Mailchimp Transactional Email (Mandrill)
Ability to test dynamic content
ClickDimensions
2.4
Mailchimp Transactional Email (Mandrill)
Landing pages
ClickDimensions
2.0
Mailchimp Transactional Email (Mandrill)
A/B testing
ClickDimensions
4.1
Mailchimp Transactional Email (Mandrill)
Mobile optimization
ClickDimensions
2.7
Mailchimp Transactional Email (Mandrill)
Email deliverability reporting
ClickDimensions
3.7
Mailchimp Transactional Email (Mandrill)
List management
ClickDimensions
5.5
Mailchimp Transactional Email (Mandrill)
Triggered drip sequences
ClickDimensions
6.1
Mailchimp Transactional Email (Mandrill)

Lead Management

ClickDimensions
4.5
Mailchimp Transactional Email (Mandrill)
Lead nurturing
ClickDimensions
5.9
Mailchimp Transactional Email (Mandrill)
Lead scoring and grading
ClickDimensions
4.9
Mailchimp Transactional Email (Mandrill)
Data quality management
ClickDimensions
3.1
Mailchimp Transactional Email (Mandrill)
Automated sales alerts and tasks
ClickDimensions
4.0
Mailchimp Transactional Email (Mandrill)

Campaign Management

ClickDimensions
2.5
Mailchimp Transactional Email (Mandrill)
Calendaring
ClickDimensions
4.0
Mailchimp Transactional Email (Mandrill)
Event/webinar marketing
ClickDimensions
1.0
Mailchimp Transactional Email (Mandrill)

Social Media Marketing

ClickDimensions
5.5
Mailchimp Transactional Email (Mandrill)
Social sharing and campaigns
ClickDimensions
8.0
Mailchimp Transactional Email (Mandrill)
Social profile integration
ClickDimensions
3.1
Mailchimp Transactional Email (Mandrill)

Reporting & Analytics

ClickDimensions
2.6
Mailchimp Transactional Email (Mandrill)
Dashboards
ClickDimensions
2.0
Mailchimp Transactional Email (Mandrill)
Standard reports
ClickDimensions
2.0
Mailchimp Transactional Email (Mandrill)
Custom reports
ClickDimensions
3.8
Mailchimp Transactional Email (Mandrill)

Platform & Infrastructure

ClickDimensions
4.6
Mailchimp Transactional Email (Mandrill)
API
ClickDimensions
1.0
Mailchimp Transactional Email (Mandrill)
Role-based workflow & approvals
ClickDimensions
1.1
Mailchimp Transactional Email (Mandrill)
Customizability
ClickDimensions
3.1
Mailchimp Transactional Email (Mandrill)
Integration with Salesforce.com
ClickDimensions
7.0
Mailchimp Transactional Email (Mandrill)
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Mailchimp Transactional Email (Mandrill)
Integration with SugarCRM
ClickDimensions
8.0
Mailchimp Transactional Email (Mandrill)

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Mailchimp Transactional Email (Mandrill)

  • Mandrill is extremely reliable. We switched from using a platform that was very hit-or-miss, but we never had a single deliverability issue with Mandrill's transactional API. Every email was sent reliably and quickly.
  • Mandrill's reporting and debugging features made it easy to ensure that all our messages were getting delivered to the right place in a timely manner. In fact, Mandrill's tools were so robust that we used it as an end-around way of debugging another failing service we were using.
  • Mandrill is a very affordable add-on to an existing MailChimp account. Adding an extra layer of reliability was a no-brainer, and made the cost essentially negligible to our organization.
Josh Holloway | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Mailchimp Transactional Email (Mandrill)

  • The rate-limit system can be troubling. If you are switching providers and already have a large e-mail volume, you're going to want to transition slowly. The per-hour send limits are initially very low, and if you have any deliverability or complaint hiccups, they will plummet quickly. The Mandrill support staff is very helpful in this area - they will not (and claim that they can not) manipulate send limits for any account at any time for any reason.
  • Billing is combined in with a paid MailChimp subscription, which didn't used to be the case.
  • No free tier.
Jim Rubenstein | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Mailchimp Transactional Email (Mandrill)

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Mailchimp Transactional Email (Mandrill)

Mailchimp Transactional Email (Mandrill) 8.0
Based on 1 answer
Mailchimp does a good job of documenting the service
Micah Jones | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Mailchimp Transactional Email (Mandrill)

Mailchimp Transactional Email (Mandrill) 6.8
Based on 4 answers
I haven't personally reached out to their support team, but the feedback I've heard from our tech support and engineering teams have been that their response to questions has often been they either are unsure or that Mandrill is what it is. For example, when our customers weren't able to see opens and clicks for all emails sent, and we reached out to their support, the response was it is what it is, and they'll send a notification to our app if they can.
Jared DeLong | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Mailchimp Transactional Email (Mandrill)

So we actually work with clients across all of the platforms listed above, but Mandrill has a huge ease of use bonus in its favor, especially when working with clients who are setting up a Cart Recovery style marketing campaign for the first time or are looking for a bit of a fire-and-forget setup. With more sophisticated clients (on the scale of global ecommerce companies), who have a larger subscriber/customer base and in-house design teams, we find that Mandrill usually isn't enough
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Mailchimp Transactional Email (Mandrill)

  • It helped us to grow our customer database substantially in the last quarter.
  • Last week we reached 62% customer engagement in our campaign. This is very good customer engagement for our projects.
  • In the last quarter we achieved our target by 135%.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

Mailchimp Transactional Email (Mandrill)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailchimp Transactional Email (Mandrill) Editions & Modules

Edition
Premium$2991
Standard14.991
Essentials9.991
Free$01
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
2.3
Mailchimp Transactional Email (Mandrill)
8.0

Likelihood to Renew

ClickDimensions
9.0
Mailchimp Transactional Email (Mandrill)

Usability

ClickDimensions
5.0
Mailchimp Transactional Email (Mandrill)
8.0

Support Rating

ClickDimensions
1.0
Mailchimp Transactional Email (Mandrill)
6.8

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