What users are saying about
33 Ratings
6 Ratings
33 Ratings
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Score 3.8 out of 100
6 Ratings
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Score 4 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

WhatCounts

How big is your email list? For the money WhatCounts allows us to manage a large list and gives us great tools. If you have a small list this product might be more than you need.How many emails do you want to send? WhatCounts charges by the email and of course you get a better price per email the more emails you send. If you will not be sending many emails or are sending to a small list WhatCounts might not be the right tool for you.
Holli Drewry | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.0
WhatCounts
9.8
WYSIWYG email editor
ClickDimensions
5.3
WhatCounts
9.0
Dynamic content
ClickDimensions
4.0
WhatCounts
Ability to test dynamic content
ClickDimensions
2.5
WhatCounts
Landing pages
ClickDimensions
2.0
WhatCounts
10.0
A/B testing
ClickDimensions
4.1
WhatCounts
10.0
Mobile optimization
ClickDimensions
2.7
WhatCounts
10.0
Email deliverability reporting
ClickDimensions
3.7
WhatCounts
10.0
List management
ClickDimensions
5.5
WhatCounts
10.0
Triggered drip sequences
ClickDimensions
6.1
WhatCounts

Lead Management

ClickDimensions
4.5
WhatCounts
Lead nurturing
ClickDimensions
5.9
WhatCounts
Lead scoring and grading
ClickDimensions
4.9
WhatCounts
Data quality management
ClickDimensions
3.1
WhatCounts
Automated sales alerts and tasks
ClickDimensions
4.0
WhatCounts

Campaign Management

ClickDimensions
2.5
WhatCounts
Calendaring
ClickDimensions
4.0
WhatCounts
Event/webinar marketing
ClickDimensions
1.0
WhatCounts

Social Media Marketing

ClickDimensions
5.5
WhatCounts
Social sharing and campaigns
ClickDimensions
8.0
WhatCounts
Social profile integration
ClickDimensions
3.1
WhatCounts

Reporting & Analytics

ClickDimensions
2.6
WhatCounts
10.0
Dashboards
ClickDimensions
2.0
WhatCounts
10.0
Standard reports
ClickDimensions
2.0
WhatCounts
10.0
Custom reports
ClickDimensions
3.8
WhatCounts

Platform & Infrastructure

ClickDimensions
4.6
WhatCounts
API
ClickDimensions
1.0
WhatCounts
Role-based workflow & approvals
ClickDimensions
1.1
WhatCounts
Customizability
ClickDimensions
3.1
WhatCounts
Integration with Salesforce.com
ClickDimensions
7.0
WhatCounts
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
WhatCounts
Integration with SugarCRM
ClickDimensions
8.0
WhatCounts

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

WhatCounts

  • We receive super customer service from a dedicated account representative.
  • The list management tools are easy to use and give us granular insight into what users are opening and where they are clicking.
  • The analytics give us a variety of ways to look at the types of devices being used to view our content and the ways our users interact with content. For example we can see that most opens are on mobile but if a reader wants to spend time clicking into more in depth content they move over to a desktop computer.
Holli Drewry | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

WhatCounts

  • Some of the list management tools were hard to find at first but now I use them every month. If I could change one thing I would allow the account details filter window to show all the available slots with no scrolling and I would add a feature to set / reset all selections on the dropdowns.
Holli Drewry | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

WhatCounts

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

WhatCounts

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

WhatCounts

WhatCounts 10.0
Based on 2 answers
We have a great representative. She schedules regular calls with our team and helps us learn new ways to use the tool. We get great personal support. I know she has many other clients but I always feel like she has time for me and genuinely enjoys working with our team.
Holli Drewry | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

WhatCounts

We selected WhatCounts because it had the ability to help us manage our large list and gave us tools to help tailor our messages. In addition, WhatCounts had the ability to allow us to have an enterprise license but we could still have individual department accounts.
Holli Drewry | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

WhatCounts

  • We use WhatCounts as a communication tool to our external groups mainly families and alumni. In our case our main objective is to get these groups timely information. While some of our emails do have a call to action for example signing up for Family Weekend or a Reunion Weekend we don't use the tool to generate leads in the way many organizations use html email.
Holli Drewry | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WhatCounts

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
2.3
WhatCounts
10.0

Likelihood to Renew

ClickDimensions
9.0
WhatCounts

Usability

ClickDimensions
5.0
WhatCounts

Support Rating

ClickDimensions
1.0
WhatCounts
10.0

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