What users are saying about
35 Ratings
8 Ratings
35 Ratings
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Score 4.8 out of 100
8 Ratings
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Score 9 out of 100

Feature Set Ratings

  • WhatCounts ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics

Email & Online Marketing

3.8

ClickDimensions

38%
9.0

WhatCounts

90%
WhatCounts ranks higher in 9/9 features

WYSIWYG email editor

5.2
52%
8 Ratings
9.0
90%
2 Ratings

Dynamic content

3.8
38%
10 Ratings
10.0
100%
1 Rating

Ability to test dynamic content

1.4
14%
10 Ratings
9.0
90%
1 Rating

Landing pages

1.6
16%
10 Ratings
9.0
90%
2 Ratings

A/B testing

3.6
36%
10 Ratings
9.0
90%
2 Ratings

Mobile optimization

1.8
18%
10 Ratings
10.0
100%
2 Ratings

Email deliverability reporting

4.4
44%
18 Ratings
9.0
90%
3 Ratings

List management

5.8
58%
9 Ratings
9.0
90%
2 Ratings

Triggered drip sequences

6.2
62%
9 Ratings
7.0
70%
1 Rating

Lead Management

4.7

ClickDimensions

47%

WhatCounts

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 4/4 features

Lead nurturing

7.0
70%
9 Ratings
N/A
0 Ratings

Lead scoring and grading

5.0
50%
9 Ratings
N/A
0 Ratings

Data quality management

3.0
30%
8 Ratings
N/A
0 Ratings

Automated sales alerts and tasks

4.0
40%
7 Ratings
N/A
0 Ratings

Campaign Management

2.5

ClickDimensions

25%

WhatCounts

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features

Calendaring

4.0
40%
5 Ratings
N/A
0 Ratings

Event/webinar marketing

1.0
10%
6 Ratings
N/A
0 Ratings

Social Media Marketing

5.5

ClickDimensions

55%

WhatCounts

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features

Social sharing and campaigns

8.0
80%
3 Ratings
N/A
0 Ratings

Social profile integration

3.1
31%
3 Ratings
N/A
0 Ratings

Reporting & Analytics

2.6

ClickDimensions

26%
10.0

WhatCounts

100%
WhatCounts ranks higher in 3/3 features

Dashboards

2.0
20%
9 Ratings
10.0
100%
2 Ratings

Standard reports

2.0
20%
9 Ratings
10.0
100%
2 Ratings

Custom reports

3.8
38%
7 Ratings
10.0
100%
1 Rating

Platform & Infrastructure

4.4

ClickDimensions

44%

WhatCounts

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 6/6 features

API

1.0
10%
5 Ratings
N/A
0 Ratings

Role-based workflow & approvals

1.0
10%
5 Ratings
N/A
0 Ratings

Customizability

2.3
23%
7 Ratings
N/A
0 Ratings

Integration with Salesforce.com

7.0
70%
2 Ratings
N/A
0 Ratings

Integration with Microsoft Dynamics CRM

7.2
72%
10 Ratings
N/A
0 Ratings

Integration with SugarCRM

8.0
80%
2 Ratings
N/A
0 Ratings

Pre-Send Testing

ClickDimensions

Feature Set Not Supported
N/A
8.8

WhatCounts

88%
WhatCounts ranks higher in 8/8 features

URL Validation

N/A
0 Ratings
9.0
90%
1 Rating

Link Tracking

N/A
0 Ratings
9.0
90%
1 Rating

Image Validation

N/A
0 Ratings
8.0
80%
1 Rating

Inbox Display

N/A
0 Ratings
10.0
100%
1 Rating

Email Accessibility Tools

N/A
0 Ratings
9.0
90%
1 Rating

Spelling and Grammar Check

N/A
0 Ratings
10.0
100%
1 Rating

Spam Testing

N/A
0 Ratings
7.0
70%
1 Rating

Email Previews

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • WhatCounts is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

2.0

ClickDimensions

20%
10 Ratings
9.0

WhatCounts

90%
2 Ratings

Likelihood to Renew

9.0

ClickDimensions

90%
1 Rating

WhatCounts

N/A
0 Ratings

Usability

5.0

ClickDimensions

50%
3 Ratings

WhatCounts

N/A
0 Ratings

Support Rating

1.0

ClickDimensions

10%
4 Ratings
10.0

WhatCounts

100%
2 Ratings

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Read full review

Whatcounts

How big is your email list? For the money WhatCounts allows us to manage a large list and gives us great tools. If you have a small list this product might be more than you need. How many emails do you want to send? WhatCounts charges by the email and of course you get a better price per email the more emails you send. If you will not be sending many emails or are sending to a small list WhatCounts might not be the right tool for you.
Read full review

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Read full review

Whatcounts

  • Email marketing with customized templates
  • Sending Catchy SMS to the existing customer base
  • Integrating with company's CRM to manage data
Read full review

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Read full review

Whatcounts

  • Some of the list management tools were hard to find at first but now I use them every month. If I could change one thing I would allow the account details filter window to show all the available slots with no scrolling and I would add a feature to set / reset all selections on the dropdowns.
Read full review

Pricing Details

ClickDimensions

Starting Price

Editions & Modules

ClickDimensions editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    WhatCounts

    Starting Price

    Editions & Modules

    WhatCounts editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      ClickDimensions

      I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
      Read full review

      Whatcounts

      No answers on this topic

      Usability

      ClickDimensions

      I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
      Read full review

      Whatcounts

      No answers on this topic

      Support Rating

      ClickDimensions

      You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
      Read full review

      Whatcounts

      We have a great representative. She schedules regular calls with our team and helps us learn new ways to use the tool. We get great personal support. I know she has many other clients but I always feel like she has time for me and genuinely enjoys working with our team.
      Read full review

      Alternatives Considered

      ClickDimensions

      Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
      Read full review

      Whatcounts

      Whatscount have always provided data to evaluate about the campaigns and its responses. More customization are present to add create campaigns that resonates customer needs. The reports provided us insights about the effectiveness of our promotional campaigns and decide the areas to improve customer attraction.
      Read full review

      Return on Investment

      ClickDimensions

      • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
      • Lead scoring helps develop more qualified leads.
      Read full review

      Whatcounts

      • Customer reach was increased and that generated more responses
      • The ratio of Emails opened and sign-ups through hyperlink on Email gave us an idea about the effectiveness of the campaigns
      Read full review

      Screenshots

      Add comparison