What users are saying about
4 Ratings
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Score 7.7 out of 100
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4.1 out of 100

Attribute Ratings

  • Cloud 9 Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.7

Cloud 9 Software

77%
4 Ratings
1.0

Solutionreach

10%
19 Ratings

Likelihood to Renew

Cloud 9 Software

N/A
0 Ratings
9.1

Solutionreach

91%
1 Rating

Support Rating

Cloud 9 Software

N/A
0 Ratings
9.1

Solutionreach

91%
2 Ratings

Likelihood to Recommend

Cloud 9 Software

Cloud 9 Software is web based and runs fast for our office without any complications. I would say I do more clicking with the mouse having to move from different screens and closing screens that has been a negative for me.
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Solutionreach

I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.
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Pros

Cloud 9 Software

  • Customer Service rarely has any hold time, which is seriously important.
  • Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
  • All printers and scanners can be easily accessed from any computer.
  • Without networking/servers any computer can be easily replaced without paying an IT to set it up.
  • Tablet-Friendly.
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Solutionreach

  • SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
  • You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
  • This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
  • Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
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Cons

Cloud 9 Software

  • Editing photos
  • Less clicking to load things
  • Timeline feature to chart entry screen
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Solutionreach

  • Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
  • Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.
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Pricing Details

Cloud 9 Software

Starting Price

Editions & Modules

Cloud 9 Software editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Solutionreach

    Starting Price

    Editions & Modules

    Solutionreach editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cloud 9 Software

      No answers on this topic

      Solutionreach

      We save too much time with Solution Reach to turn back now.
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      Support Rating

      Cloud 9 Software

      No answers on this topic

      Solutionreach

      Because I am all about customer service and they are right on it!
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      Alternatives Considered

      Cloud 9 Software

      OrthoTrac for us became very slow and it became complicated with our fact paced office. We selected Cloud 9 [Software] due to it being web based and it runs very smoothly for our practice.
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      Solutionreach

      Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
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      Return on Investment

      Cloud 9 Software

      • Our office has overall been able to move at a faster pace.
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      Solutionreach

      • Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
      • Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
      • We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.
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