Cloud Elements vs Zapier

• The API itself is very robust and easy to use, being a standard REST interface, standard HTTP response codes, well-packaged error messages, etc.
• Their uptime is great! I think I've seen one (short) 5-minute' blip' the entire time we've been connected for any type of primary function.
• Their support is top notch, they respond quickly, and the team that works with you is communicative and knowledgable.

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• Zaps are incredibly straightforward to make and test.
• Support in a 1:1 way, in addition to great documentation, even for free users.
• With a fine point on it - they make something that seems difficult into something that isn't just easy, it's delightfully easy.

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• The only thing I can think of that they could improve is the quality of the assets they produce in the go-to-market process. This is a huge value add service, but the quality of what was produced was lower than what we would have produced internally. We spent more time going back and forth on the assets than it would have taken us to build them from scratch.

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• Not all tools are on the platform...but that is not necessarily their issue.
• Some of the triggers and hooks are limiting...I don't have full access to all of the ways to get the data out of systems as I hoped.
• Sometimes it is hard to keep track of the different connected systems.

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• Not my area of expertise, but it made my job as an implementer much easier, especially after finishing the first integration.

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• We don't have exact numbers but our process efficiency gains have been massive since we started using it three years ago. Instead of working on admin, we're able to spend more time on optimising processes so that Zapier has been crucial for giving us the tools and capacity to continuously improve.

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