What users are saying about
12 Ratings
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Top Rated
523 Ratings
12 Ratings
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Score 9 out of 100

Zapier

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Top Rated
523 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Feature Set Ratings

    Cloud Data Integration

    Cloud Elements

    Feature Set Not Supported
    N/A
    8.3

    Zapier

    83%
    Zapier ranks higher in 6/6 features

    Pre-built connectors

    N/A
    0 Ratings
    9.1
    91%
    95 Ratings

    Connector modification

    N/A
    0 Ratings
    8.1
    81%
    83 Ratings

    Support for real-time and batch integration

    N/A
    0 Ratings
    7.5
    75%
    84 Ratings

    Data quality services

    N/A
    0 Ratings
    8.4
    84%
    64 Ratings

    Data security features

    N/A
    0 Ratings
    8.2
    82%
    63 Ratings

    Monitoring console

    N/A
    0 Ratings
    8.6
    86%
    73 Ratings

    Attribute Ratings

    • Zapier is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Cloud Elements

    86%
    8 Ratings
    9.4

    Zapier

    94%
    102 Ratings

    Likelihood to Renew

    Cloud Elements

    N/A
    0 Ratings
    10.0

    Zapier

    100%
    1 Rating

    Usability

    Cloud Elements

    N/A
    0 Ratings
    10.0

    Zapier

    100%
    5 Ratings

    Support Rating

    Cloud Elements

    N/A
    0 Ratings
    9.2

    Zapier

    92%
    18 Ratings

    Likelihood to Recommend

    Cloud Elements

    Cloud Elements shines when you want to offer multiple options to the user on a type of system, such as supporting integration to CRM and wanting to offer Dynamics, Salesforce, and HubSpot on equal footing. If you only have a single integration with a single system, using Cloud Elements adds an unnecessary layer of abstraction.
    Erik Ralston | TrustRadius Reviewer

    Zapier

    Zapier is perfect for simple integrations and setting up generally low-volume accounts that require very little configuration and maintenance. For a distributed structure where a client/outside party is responsible for billing, it’s easy to create an account, put them on a low-cost plan, configure a simple integration and teach them how to alter the setup. Its webhook-based setup is perfect for many simple use cases and there’s no reason to use a more complex or expensive solution.
    However, if you have integrations that are increasingly complex (involve parsing, multiple non-linear steps, the integration of non-native APIs), significant in overall volume/data or require additional features (time delays for API limits), Zapier likely isn’t your best choice. Other integration platforms offer higher levels of customization and capability, though they’re typically significantly more complex and expensive.
    Thomas (TC) Riley | TrustRadius Reviewer

    Pros

    Cloud Elements

    • The API itself is very robust and easy to use, being a standard REST interface, standard HTTP response codes, well-packaged error messages, etc.
    • Their uptime is great! I think I've seen one (short) 5-minute' blip' the entire time we've been connected for any type of primary function.
    • Their support is top notch, they respond quickly, and the team that works with you is communicative and knowledgable.
    Anonymous | TrustRadius Reviewer

    Zapier

    • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
    • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
    • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
    • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
    Omri Friedel - CPA, CA | TrustRadius Reviewer

    Cons

    Cloud Elements

    • The only thing I can think of that they could improve is the quality of the assets they produce in the go-to-market process. This is a huge value add service, but the quality of what was produced was lower than what we would have produced internally. We spent more time going back and forth on the assets than it would have taken us to build them from scratch.
    Anonymous | TrustRadius Reviewer

    Zapier

    • Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off
    • Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue
    • Communication when support is actually needed basically doesn't happen
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cloud Elements

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Cloud Elements Editions & Modules

    Additional Pricing Details

    Zapier

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $24.99 per month

    Zapier Editions & Modules

    Edition
    Starter$24.991
    Professional$61.251
    Team$373.751
    Company$748.751
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Cloud Elements

    No score
    No answers yet
    No answers on this topic

    Zapier

    Zapier 10.0
    Based on 1 answer
    Zapier is now very much an integral part of our business and we could not operate without it!
    Malessa Brisbane | TrustRadius Reviewer

    Usability

    Cloud Elements

    No score
    No answers yet
    No answers on this topic

    Zapier

    Zapier 10.0
    Based on 5 answers
    Zapier is very user-friendly. They walk you through each step of the zap-building process in an orderly and easy to understand way. Each step of the zap is tested before moving onto the next step. For simple zaps, you can have them up and running within minutes. For more complicated zaps, it may take some experimentation, but Zapier is there to help you troubleshoot.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cloud Elements

    No score
    No answers yet
    No answers on this topic

    Zapier

    Zapier 9.2
    Based on 18 answers
    Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
    David Hoffman | TrustRadius Reviewer

    Alternatives Considered

    Cloud Elements

    At the time we found Cloud Elements we found no other option that had a Unified API for cloud storage providers.
    Anonymous | TrustRadius Reviewer

    Zapier

    • Zapier is a much more mature platform with much more software that you can integrate into and they add to their portfolio every month
    • Zapier has more functions for each software they connect
    • Zapier has their own services that are very useful
    • They have so many existing work flows that you can easily add
    Omar Abdelrehim | TrustRadius Reviewer

    Return on Investment

    Cloud Elements

    • Not my area of expertise, but it made my job as an implementer much easier, especially after finishing the first integration.
    Anonymous | TrustRadius Reviewer

    Zapier

    • It saves us hours of time every week being able to connect services automatically.
    • It enables automations to happen that would not otherwise be possible at all.
    • It allows us to choose other software for specific purposes without the limitations of only the built-in connectivity.
    James Crook ☛ Business Coach for Massage Therapists ☚ | TrustRadius Reviewer

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