What users are saying about
3 Ratings
Top Rated
688 Ratings
3 Ratings
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Score 9.2 out of 100
Top Rated
688 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Project Management

    CloudBlue PSA

    Feature Set Not Supported
    N/A
    8.1

    Smartsheet

    81%
    Smartsheet ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    8.4
    84%
    118 Ratings

    Resource Management

    N/A
    0 Ratings
    7.8
    78%
    101 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.6
    86%
    101 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    103 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.7
    77%
    92 Ratings

    Team Collaboration

    N/A
    0 Ratings
    8.5
    85%
    114 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    7.7
    77%
    74 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.7
    77%
    71 Ratings

    Document Management

    N/A
    0 Ratings
    7.8
    78%
    93 Ratings

    Email integration

    N/A
    0 Ratings
    8.2
    82%
    92 Ratings

    Mobile Access

    N/A
    0 Ratings
    7.5
    75%
    88 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.3
    83%
    57 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.7
    87%
    61 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    8.2
    82%
    67 Ratings

    Professional Services Automation

    CloudBlue PSA

    Feature Set Not Supported
    N/A
    8.6

    Smartsheet

    86%
    Smartsheet ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    8.3
    83%
    38 Ratings

    Invoicing

    N/A
    0 Ratings
    8.9
    89%
    30 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.1
    81%
    53 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    9.1
    91%
    28 Ratings

    Attribute Ratings

    • CloudBlue PSA is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    CloudBlue PSA

    100%
    1 Rating
    8.0

    Smartsheet

    80%
    139 Ratings

    Likelihood to Renew

    CloudBlue PSA

    N/A
    0 Ratings
    10.0

    Smartsheet

    100%
    24 Ratings

    Usability

    CloudBlue PSA

    N/A
    0 Ratings
    8.6

    Smartsheet

    86%
    12 Ratings

    Performance

    CloudBlue PSA

    N/A
    0 Ratings
    10.0

    Smartsheet

    100%
    2 Ratings

    Support Rating

    CloudBlue PSA

    N/A
    0 Ratings
    8.1

    Smartsheet

    81%
    90 Ratings

    Online Training

    CloudBlue PSA

    N/A
    0 Ratings
    7.0

    Smartsheet

    70%
    1 Rating

    Implementation Rating

    CloudBlue PSA

    N/A
    0 Ratings
    10.0

    Smartsheet

    100%
    18 Ratings

    Likelihood to Recommend

    Ingram Micro

    For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.
    Read full review

    Smartsheet

    There were new vendors who needed to submit their documents by the sales department for legal and Risk department for reviewing and checking the validity of the documents, The way of escalation and attaching the documents and the vendor's data was well suited to be done through the smart sheet. As the sales use smart sheet tickets for submitting the vendor's details and attaching the documents. Through the Smartsheet automation process, a notification mail was sent to the legal and risk department for reviewing and the tickets were assigned already to the admins for validating . After the admin's review and tick mark on the check box of reviewing in the smart sheet which was customized than when its clicked send automated emails to the supervisors for approval, Then after the supervisor's approval, an automated mail was sent to the sales team for completing approval of the vendor. All of these scenarios and hierarchy did because of Smartsheet.
    Read full review

    Pros

    Ingram Micro

    • The help desk ticket system is robust and modern.
    • Billing & invoicing from Harmony meets all our needs and is easy to use.
    • Project management and scheduling features help us stay organized and on schedule.
    Read full review

    Smartsheet

    • Its hard to overstate the value of familiarity. Being able to use a tool that has some familiarity takes away the time needed to train and orient employees on a new tool and allows an organization to hit the ground running.
    • Smartsheet covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options.
    • For data viewing, you get multiple data viewing options including a calendar view (good for marketing teams and those who work around scheduling), Kanban, Gaant etc
    Read full review

    Cons

    Ingram Micro

    • Training resources are still a work in progress.
    • As a software engineer, I'd like to see a more extensive API
    Read full review

    Smartsheet

    • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
    • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
    Read full review

    Pricing Details

    CloudBlue PSA

    Starting Price

    $0

    Editions & Modules

    CloudBlue PSA editions and modules pricing
    EditionModules
    Annual SaaS$65.001
    Monthly SaaSContact Sales2
    Annual On-PremiseContact Sales3

    Footnotes

    1. per month (billed annually)
    2. none
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Smartsheet

    Starting Price

    $0

    Editions & Modules

    Smartsheet editions and modules pricing
    EditionModules
    Individual141
    Business252
    EnterpriseContact Sales3
    PremierContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Ingram Micro

    No answers on this topic

    Smartsheet

    It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
    Read full review

    Usability

    Ingram Micro

    No answers on this topic

    Smartsheet

    Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
    Read full review

    Support Rating

    Ingram Micro

    No answers on this topic

    Smartsheet

    I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
    Read full review

    Implementation Rating

    Ingram Micro

    No answers on this topic

    Smartsheet

    It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
    Read full review

    Alternatives Considered

    Ingram Micro

    Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.
    Read full review

    Smartsheet

    Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
    Read full review

    Return on Investment

    Ingram Micro

    • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
    • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
    Read full review

    Smartsheet

    • This has really opened up collaboration across teams. A lot less working in silos.
    • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
    Read full review

    Screenshots

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