What users are saying about
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Top Rated
524 Ratings
1 Rating
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Score 10 out of 100

Smartsheet

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Top Rated
524 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

CloudBlue PSA (formerly HarmonyPSA)

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.
Anonymous | TrustRadius Reviewer

Smartsheet

For teams and users who are very familiar with Excel and its mode of operation, Smartsheet will feel like a walkover. If you have a number of users who use Excel or Google Sheets for their personal project management then you will find this tool to be very useful and somewhat familiar.
Teams that may be used to other project management suites or styles would find Smartsheet a bit challenging to adapt to, as formulas and formatting can be challenging to adapt to.
Abigail Selebe | TrustRadius Reviewer

Feature Rating Comparison

Project Management

CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.2
Task Management
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.7
Resource Management
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
7.8
Gantt Charts
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.7
Scheduling
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.4
Workflow Automation
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
7.9
Team Collaboration
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.6
Support for Agile Methodology
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
7.7
Support for Waterfall Methodology
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.1
Document Management
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
7.7
Email integration
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.2
Mobile Access
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
7.9
Timesheet Tracking
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.4
Change request and Case Management
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.1
Budget and Expense Management
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.0

Professional Services Automation

CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.3
Quotes/estimates
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
7.9
Invoicing
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.3
Project & financial reporting
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.2
Integration with accounting software
CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.6

Pros

CloudBlue PSA (formerly HarmonyPSA)

  • The help desk ticket system is robust and modern.
  • Billing & invoicing from Harmony meets all our needs and is easy to use.
  • Project management and scheduling features help us stay organized and on schedule.
Anonymous | TrustRadius Reviewer

Smartsheet

  • The easy to use dashboard has enabled us get comprehensive view of projects across the entire business.
  • It has streamlined internal communication with ease of sharing information across different teams.
  • Smartsheet automates our workflows, enhances collaboration and ensures there are no data silos.
  • I like that it saves time for us and ensures we spend less time switching between apps.
Gloria Musuli | TrustRadius Reviewer

Cons

CloudBlue PSA (formerly HarmonyPSA)

  • Training resources are still a work in progress.
  • As a software engineer, I'd like to see a more extensive API
Anonymous | TrustRadius Reviewer

Smartsheet

  • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
  • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CloudBlue PSA (formerly HarmonyPSA)

No score
No answers yet
No answers on this topic

Smartsheet

Smartsheet 10.0
Based on 23 answers
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Courtney Barringer | TrustRadius Reviewer

Usability

CloudBlue PSA (formerly HarmonyPSA)

No score
No answers yet
No answers on this topic

Smartsheet

Smartsheet 8.6
Based on 12 answers
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Meghan M. Prentiss | TrustRadius Reviewer

Support Rating

CloudBlue PSA (formerly HarmonyPSA)

No score
No answers yet
No answers on this topic

Smartsheet

Smartsheet 8.1
Based on 92 answers
I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
Jesse Bickel | TrustRadius Reviewer

Implementation Rating

CloudBlue PSA (formerly HarmonyPSA)

No score
No answers yet
No answers on this topic

Smartsheet

Smartsheet 10.0
Based on 18 answers
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
Stephanie Carpenter | TrustRadius Reviewer

Alternatives Considered

CloudBlue PSA (formerly HarmonyPSA)

Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.
Anonymous | TrustRadius Reviewer

Smartsheet

Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
Anonymous | TrustRadius Reviewer

Return on Investment

CloudBlue PSA (formerly HarmonyPSA)

  • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
  • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
Anonymous | TrustRadius Reviewer

Smartsheet

  • Monitoring workflow has reduced wastage of time which has helped company a lot of meeting review time
  • ability to have multiple people edit a document saves 100s of hours
  • Monitoring the progress for a planning Engineer like me is useful and saves extra efforts
Hunain Ahmed | TrustRadius Reviewer

Screenshots

Pricing Details

CloudBlue PSA (formerly HarmonyPSA)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CloudBlue PSA (formerly HarmonyPSA) Editions & Modules

Edition
Annual SaaS$65.001
Monthly SaaSContact Sales
Annual On-PremiseContact Sales
  1. per month (billed annually)
  2. none
Additional Pricing Details

Smartsheet

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Smartsheet Editions & Modules

Edition
Individual$141
Business$252
EnterpriseContact Sales
PremierContact Sales
  1. per month
  2. Per User / Per Month
  3. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudBlue PSA (formerly HarmonyPSA)
10.0
Smartsheet
8.4

Likelihood to Renew

CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
10.0

Usability

CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.6

Performance

CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
10.0

Support Rating

CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
8.1

Online Training

CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
7.0

Implementation Rating

CloudBlue PSA (formerly HarmonyPSA)
Smartsheet
10.0

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