What users are saying about
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Top Rated
328 Ratings

Smartsheet

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Top Rated
328 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

Smartsheet

I use Smartsheet to manage work load between colleagues and freelancers. It is a critical partner of our project management team. A few use cases include response forms with automated row population, alerts to row changes, cell history, formulas, budget/actual dollar spend reports, workload issues on teams, task progress and gantt chart timelines. The functionality potential with Smartsheet is endless! There is a learning curve - especially with reporting and dashboards. I could not do my job without Smartsheet!
Janie Larsen profile photo

Feature Rating Comparison

Project Management

Smartsheet
8.3
Task Management
Smartsheet
8.6
Resource Management
Smartsheet
8.0
Gantt Charts
Smartsheet
8.0
Scheduling
Smartsheet
8.2
Workflow Automation
Smartsheet
8.6
Team Collaboration
Smartsheet
9.0
Support for Agile Methodology
Smartsheet
8.6
Support for Waterfall Methodology
Smartsheet
8.5
Document Management
Smartsheet
8.4
Email integration
Smartsheet
8.3
Mobile Access
Smartsheet
8.0
Timesheet Tracking
Smartsheet
8.0
Change request and Case Management
Smartsheet
7.9
Budget and Expense Management
Smartsheet
8.3

Professional Services Automation

Smartsheet
7.9
Quotes/estimates
Smartsheet
7.7
Invoicing
Smartsheet
7.7
Project & financial reporting
Smartsheet
8.2
Integration with accounting software
Smartsheet
8.0

Pros

Smartsheet

  • Formulas. While not as robust as Excel, the formulas offered in Smartsheet are quite good.
  • Team collaboration. Multiple teammates can access and work on the same sheet at once.
  • Templates. The standard templates meet all my needs, and are a great guide for what Smartsheet is intended for and the problems it is best suited for solving.
  • Project management. It is great for creating, assigning, monitoring, and tracking tasks and projects.
Parker O'Very profile photo

Cons

Smartsheet

  • Gantt Charts: While the functionality here is very good, sometimes there could be some better options with the automatic coloration of these charts. Additionally, exporting is a little limited.
  • Formulas: There are a lot of basic formula options but there could be more. Additionally, calculations across multiple sheets could also be improved.
  • Pivot tables: These are only available as an additional add-on app. I wish this functionality would be standard.
Joshua Pekar profile photo

Likelihood to Renew

Smartsheet

Smartsheet 10.0
Based on 21 answers
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Courtney Barringer profile photo

Usability

Smartsheet

Smartsheet 8.6
Based on 13 answers
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Meghan M. Prentiss profile photo

Support

Smartsheet

Smartsheet 8.4
Based on 24 answers
Smartsheet is excellent software for small businesses and agile teams within large organizations alike. It's not overly expensive for the functionality you receive and sports an intuitive interface in a format that everybody is familiar with. I give it a nine instead of a ten only because the jump up into Enterprise and Premier pricing is quite large
Blake Baron profile photo

Implementation

Smartsheet

Smartsheet 10.0
Based on 6 answers
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
Stephanie Carpenter profile photo

Alternatives Considered

Smartsheet

Which software we use for project management is often determined by the team we interact with or the client's choices. I prefer Smartsheet for process management due to the ease of setting up alerts and attaching necessary documentation. It was also fairly easy to set up and learn.
Ann M. Frank profile photo

Return on Investment

Smartsheet

  • Because we have the ability to enter in expenses and financial info in a real time manner, I am able to run reports more quickly to provide accurate numbers for ROI calculation. The C-Suite loves getting budget info on time!
  • From what I understand, choosing an enterprise level agreement saves the company money overall, rather than having a bunch of different departments, some using it, some not.
  • We are more GDPR compliant. That is important to our customers, so it is important to us.
Megan Gates profile photo

Pricing Details

Smartsheet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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