What users are saying about
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Top Rated
270 Ratings

Smartsheet

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Top Rated
270 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

Smartsheet

While Smartsheet can't quite do everything Excel can, it can completely replace Microsoft Project and some other collaboration tools. I really like the sharing ability within the tool, and the fact that your sheets come with multiple options for sharing to users who do not even have Smartsheet accounts. It makes collaboration very easy. It also has good options to store and track documentation and comments related to each item/task.
Joshua Pekar profile photo

Feature Rating Comparison

Project Management

Smartsheet
8.5
Task Management
Smartsheet
8.5
Resource Management
Smartsheet
8.6
Gantt Charts
Smartsheet
9.2
Scheduling
Smartsheet
8.7
Workflow Automation
Smartsheet
8.9
Team Collaboration
Smartsheet
9.2
Support for Agile Methodology
Smartsheet
8.3
Support for Waterfall Methodology
Smartsheet
8.5
Document Management
Smartsheet
8.8
Email integration
Smartsheet
7.6
Mobile Access
Smartsheet
8.1
Timesheet Tracking
Smartsheet
8.7
Change request and Case Management
Smartsheet
8.1
Budget and Expense Management
Smartsheet
8.2

Professional Services Automation

Smartsheet
7.5
Quotes/estimates
Smartsheet
6.6
Invoicing
Smartsheet
6.3
Project & financial reporting
Smartsheet
8.5
Integration with accounting software
Smartsheet
8.7

Pros

Smartsheet

  • Dashboards. If you know how to use them, they can combine the info and data from multiple sheets into one comprehensive view. This is crucial if you are managing a team that manages multiple projects in Smartsheet. It's like having all of the up to date, real time info at my fingertips.
  • Love that they went mobile. I can check info onsite when I'm traveling without having to login to my computer or have my computer with me.
Megan Gates profile photo

Cons

Smartsheet

  • Growing pains. There are some features I still do not know about or do not have the proper training to utilize or understand. Even though paid workshops are available in WA they are outside my area (San Francisco, Bay Area). Furthermore, if I want to be an advocate of this software to hopefully educate my company to use it I would like more available courses (prefer free) in my reach to better push it forward.
  • Mixed review, some think it's easy and some find it complicated. Maybe add more integration and features or even templates to help these users.
Lauren Cruz profile photo

Likelihood to Renew

Smartsheet

Smartsheet 8.9
Based on 20 answers
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Courtney Barringer profile photo

Usability

Smartsheet

Smartsheet 9.2
Based on 5 answers
Smartsheet is a spreadsheet. Everyone is familiar with spreadsheets.
That being said, comparing Smartsheet to a spreadsheet is like comparing a Golf Cart to a Tesla.
Yea, they both have 4 wheels and run on electric power, but... (:
Kris Walsh profile photo

Support

Smartsheet

Smartsheet 6.8
Based on 5 answers
The product works great. The support team is responsive, but hardly ever needed. Training and consulting is free.
Kris Walsh profile photo

Implementation

Smartsheet

Smartsheet 9.7
Based on 5 answers
Involve as many people as possible in the process, so they are not surprised by it. Get an executive sponsor to send out an email expressing their support of Smartsheet to minimize resistance.
Kris Walsh profile photo

Alternatives Considered

Smartsheet

A lot of other products rely on the user to have in innate knowledge of gant charts and spreadsheet programming. Smartsheet is very user friendly and has an incredibly helpful interface to get you started. It's perfect for beginner users all the way to seasoned veterans of project management.
Stephanie Carpenter profile photo

Return on Investment

Smartsheet

  • Smartsheet has helped us keep track of new employees via workflow processes that we did not have in place before. As a result, we have not lost track of enrollments, software logins, etc.
  • We are able to log and plan social media posts which saves us time because we can also look back and re-use posts from historical data.
  • We also save time by setting up automatic notifications when certain tasks are completed. This eliminates the need for staff to remember to manually notify staff of actions taken.
Christina Onolaja profile photo

Pricing Details

Smartsheet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

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