What users are saying about

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Top Rated
248 Ratings

Smartsheet<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
248 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Smartsheet

Smartsheet is well suited for detailing project tasks, assigning task responsibilities, and tracking project progress, especially within a team of people. Its accessibility makes it ideal for when people are working remotely or when the project information is intended to be shared with a lot of people. The project files are easy to share, and since it is housed in the cloud, there is never a question of whether it is the most "up-to-date" file or not.It is an invaluable tool for project management but can also be used for any sort of complex task management. The only scenarios in which it seems like it is not very appropriate is if the project or task is too small to require much planning or has too few people to require any sort of collaboration or visibility.
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Feature Rating Comparison

Project Management

Smartsheet
8.2
Task Management
Smartsheet
8.5
Resource Management
Smartsheet
8.4
Gantt Charts
Smartsheet
8.8
Scheduling
Smartsheet
8.4
Workflow Automation
Smartsheet
8.6
Team Collaboration
Smartsheet
9.1
Support for Agile Methodology
Smartsheet
7.8
Support for Waterfall Methodology
Smartsheet
7.6
Document Management
Smartsheet
9.1
Email integration
Smartsheet
7.4
Mobile Access
Smartsheet
7.8
Timesheet Tracking
Smartsheet
7.7
Change request and Case Management
Smartsheet
7.7
Budget and Expense Management
Smartsheet
7.4

Professional Services Automation

Smartsheet
7.7
Quotes/estimates
Smartsheet
6.9
Invoicing
Smartsheet
6.4
Project & financial reporting
Smartsheet
8.7
Integration with accounting software
Smartsheet
8.7

Pros

  • Smartsheet has been excellent for assigning tasks to teams. By entering my team member's contact information and a due date, I can easily set reminders to keep them on track and to notify me if anything is running behind.
  • Reports are an excellent way to pull information from multiple sheets. One of our teams uses this for each staff member to track their case load. Team leads are able to easily see the status of each assignment.
  • Smartsheet is easy to learn. We have staff ranging widely in age and technology use. The functionality of Smartsheet is like a mix of Excel and Google Docs with the additional perk of alerts and easy collaboration. We have found that anyone who has even basic experience with Excel can easily work in Smartsheet with a little extra guidance.
  • Conditional formatting automatically changes as a project is updated by you and/or your team. This makes it easy to identify where the project is on track and where it is falling behind with just a quick glance at your Gantt Chart or spreadsheet.
Meghan M. Prentiss profile photo

Cons

  • We have found that Excel and Google Docs "super users" get frustrated with some of the nuances of Smartsheet compared to their regular programs. Making sure that Smartsheet is not "just another tool" that our staff has to use, discussing the differences between Smartsheet and those programs, and explaining why we chose to use Smartsheet for a particular program, makes a huge difference in staff perception.
  • A lot of front end planning and organization is needed for some of the larger projects in Smartsheet. It is best to start small and play in the software so you can learn how everything works, before developing a robust program Gantt and reporting system.
  • Our organization has looked at expanding the use of Smartsheet to report consistently across our seven divisions. However, the dashboard functionality is not quite where we need it.
Meghan M. Prentiss profile photo

Likelihood to Renew

Smartsheet8.9
Based on 20 answers
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Courtney Barringer profile photo

Usability

Smartsheet9.2
Based on 5 answers
I would give it this rating because it is very intuitive; however, some of the formulas take a bit more explanation to set up and they do not always work as expected.
Amber Bales profile photo

Support

Smartsheet6.8
Based on 5 answers
I usually get a response within a few hours. I even followed up with a tech support specialist that I met while at the Smartsheet headquarters and he was able to help me out with another (very complex) formula.
Amber Bales profile photo

Implementation

Smartsheet9.7
Based on 5 answers
Great product
Kristin Komassa profile photo

Alternatives Considered

I have used Microsoft Project, Basecamp, OmniPlan and Excel to organize projects. Smartsheet, by far, is my favorite. Although Smartsheet is not quite as detailed with Gantt charts as Microsoft Project and OmniPlan, it is much more user friendly. Smartsheet also has the capability to do similar functions that you find in Excel such as formulas, sorting, etc. However, my favorite [thing about] Smartsheet is the collaboration features and real-time updates. Linking cells across sheets together, leaving comment threads, adding attachments, using Google Hangouts, entering a sheet at the same time as your teammates, and sending updates and reminders are just a few examples of how teams can work together. Collaborators don't even need a license - they can simply log in if you invite them! Lastly, Smartsheet has solutions for so many different kinds of projects that I have used it both at work and for my many volunteer projects for large project management, planning events, managing grants, developing/conducting surveys and more. This does not even include the additional platforms I have not tried such as employee hiring, budgeting, and document routing. There seems to be a template or solution for just about anything. You just have to get in there and play!
Meghan M. Prentiss profile photo

Return on Investment

  • Automation Efficiency: I have found SmartSheet to help with efficiency by allowing the user to get reports that automatically update with information that has been entered on each individual project sheet.
  • Multiple Cross Functional Uses: We may have the ability to reduce cost because SmartSheet has predefined templates that help to understand how Project Management, Marketing, Finance, Sales, etc. could be using SmartSheet to allow for management of tasks, projects and clients within each of those departments.
Dayna Waytashek profile photo

Pricing Details

Smartsheet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details