Try Smartsheet and your team will thank you for it
February 23, 2020

Try Smartsheet and your team will thank you for it

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartsheet

We use Smartsheet to support project management within the company, giving access to specific project 'sheets' to the team members involved in its progress. We're able to provide each person the access type that matches their involvement in the project. As well as send them requests for information and updates directly from Smartsheet, which saves time from a management perspective and ensures all necessary info is added to the tool, rather than dispersed across an email. For a company that operates across different office locations, Smartsheet has been our solution to project management challenges that come up due to remote teams needing to work together closely.
  • Easy to use - as it follows the basic set up of Microsoft Excel. You can also upload Excel files to Smartsheet rather than starting a new sheet from scratch, which is very helpful.
  • Reminders and requests can be sent to team members directly from the tool, which is an enormous help and was one of the selling points for our company, specifically in choosing Smartsheet. The reminders/requests go to the team members' email addresses with a link to make the specific update to the required sheet, and once that is completed, the sheet owner is notified that their request has been fulfilled.
  • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
  • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
  • More engaged teamwork. Colleagues know that sharing necessary info is now hassle-free, so requests for updates are completed faster.
  • Management can monitor project progress without having to ask project owners, simply by logging in to Smartsheet.
Smartsheet was the most cost-effective option we found, and least complex. It's simple to get used to and onboard colleagues too. Functionalities are similar to Excel, and sheets can be uploaded from prior Excel files. Overall it seemed to be the best option, and this proved to be the case throughout our use of the tool over the past two years.
Though I receive emails from an account manager at Smartsheet regarding account renewal, payment, etc., when I respond to those emails, I don't receive a reply. Online support, FAQ, etc. is fine, but direct contact over email should be much better than it is.

Do you think Smartsheet delivers good value for the price?

Yes

Are you happy with Smartsheet's feature set?

Yes

Did Smartsheet live up to sales and marketing promises?

Yes

Did implementation of Smartsheet go as expected?

Yes

Would you buy Smartsheet again?

Yes

If you've encountered any issues managing a project with your standard tools, try Smartsheet. It's inexpensive and easy to use. Smartsheet is such a simple tool that I can't think of any situations where it isn't helpful to teams and beneficial overall to companies.

Smartsheet Feature Ratings

Task Management
10
Resource Management
9
Gantt Charts
9
Scheduling
10
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
8
Support for Waterfall Methodology
8
Document Management
10
Email integration
9
Mobile Access
9
Timesheet Tracking
10
Change request and Case Management
8
Budget and Expense Management
8
Quotes/estimates
8
Invoicing
Not Rated
Project & financial reporting
8
Integration with accounting software
Not Rated