2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
Fuze
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Top Rated
196 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 196 reviews and ratings
Feature Set Ratings
- CloudCall ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration
- Fuze ranks higher in 1 feature set: Mobile apps
Cloud PBX
10.0
CloudCall
100%
7.4
Fuze
74%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating
7.2
72%
77 Ratings
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating
7.1
71%
72 Ratings
User templates
10.0
100%
1 Rating
6.9
69%
59 Ratings
Call reports
10.0
100%
1 Rating
7.5
75%
91 Ratings
Directory of employee names
10.0
100%
1 Rating
8.0
80%
106 Ratings
Call Management
9.6
CloudCall
96%
7.5
Fuze
75%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Answering rules
10.0
100%
1 Rating
7.4
74%
98 Ratings
Call recording
10.0
100%
1 Rating
7.1
71%
88 Ratings
Call park
9.0
90%
1 Rating
7.7
77%
72 Ratings
Call screening
10.0
100%
1 Rating
N/A
0 Ratings
Message alerts
9.0
90%
1 Rating
7.9
79%
92 Ratings
VoIP system collaboration
9.0
CloudCall
90%
8.2
Fuze
82%
Fuze ranks higher in 2/3 features
Fuze ranks higher in 2/3 features
Audio conferencing
8.0
80%
1 Rating
8.6
86%
89 Ratings
Instant messaging
10.0
100%
1 Rating
N/A
0 Ratings
Video conferencing
N/A
0 Ratings
7.8
78%
76 Ratings
Mobile apps
7.0
CloudCall
70%
8.3
Fuze
83%
Fuze ranks higher in 2/2 features
Fuze ranks higher in 2/2 features
Mobile app for iOS
7.0
70%
1 Rating
8.2
82%
93 Ratings
Mobile app for Android
N/A
0 Ratings
8.4
84%
76 Ratings
Attribute Ratings
- CloudCall is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating
7.5
Fuze
75%
115 Ratings
Likelihood to Renew
CloudCall
N/A
0 Ratings
7.1
Fuze
71%
20 Ratings
Usability
CloudCall
N/A
0 Ratings
7.4
Fuze
74%
12 Ratings
Availability
CloudCall
N/A
0 Ratings
8.7
Fuze
87%
4 Ratings
Performance
CloudCall
N/A
0 Ratings
8.0
Fuze
80%
4 Ratings
Support Rating
10.0
CloudCall
100%
2 Ratings
7.0
Fuze
70%
161 Ratings
In-Person Training
CloudCall
N/A
0 Ratings
8.0
Fuze
80%
2 Ratings
Online Training
CloudCall
N/A
0 Ratings
9.0
Fuze
90%
2 Ratings
Implementation Rating
CloudCall
N/A
0 Ratings
7.9
Fuze
79%
186 Ratings
Product Scalability
CloudCall
N/A
0 Ratings
7.5
Fuze
75%
3 Ratings
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesFuze
Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
VF-Finance
American BiltritePackaging & Containers, 501-1000 employees
Pros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesFuze
- Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
- Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
- Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
IT Support
BARR Credit ServicesAccounting, 11-50 employees
Cons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesFuze
- Desktop application stability and compatibility with certain hardware.
- Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
- [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.

Verified User
Administrator in Information Technology
Wholesale Company, 201-500 employeesPricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—CloudCall Editions & Modules
—
Additional Pricing Details
—Fuze
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
$15 per month
Fuze Editions & Modules
Edition
US Outbound | $0.021 |
---|---|
Fuze Meetings | $152 |
- Per Minute
- Per User/Per Month
Additional Pricing Details
https://www.fuze.com/fuze-plansLikelihood to Renew
CloudCall
No score
No answers yet
No answers on this topic
Fuze
Fuze 7.1
Based on 20 answers
Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.

Verified User
Technician in Information Technology
Staffing & Recruiting Company, 1001-5000 employeesUsability
CloudCall
No score
No answers yet
No answers on this topic
Fuze
Fuze 7.4
Based on 12 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Reliability and Availability
CloudCall
No score
No answers yet
No answers on this topic
Fuze
Fuze 8.7
Based on 4 answers
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you

Verified User
Administrator in Information Technology
Computer Software Company, 1001-5000 employeesPerformance
CloudCall
No score
No answers yet
No answers on this topic
Fuze
Fuze 8.0
Based on 4 answers
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Support Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesFuze
Fuze 7.0
Based on 161 answers
Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
Network Administrator
UNICOM Engineering, Inc.Information Technology & Services, 201-500 employees
In-Person Training
CloudCall
No score
No answers yet
No answers on this topic
Fuze
Fuze 8.0
Based on 2 answers
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Online Training
CloudCall
No score
No answers yet
No answers on this topic
Fuze
Fuze 9.0
Based on 2 answers
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Implementation Rating
CloudCall
No score
No answers yet
No answers on this topic
Fuze
Fuze 7.9
Based on 186 answers
Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
Accounts Payable and Financial Services Coordinator
Rollins CollegeHigher Education, 501-1000 employees
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesFuze
Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
Manager, IT Support
SoCleanHealth, Wellness and Fitness, 51-200 employees
Scalability
CloudCall
No score
No answers yet
No answers on this topic
Fuze
Fuze 7.5
Based on 3 answers
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Return on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesFuze
- We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
- This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Helpdesk Manager
Mesilla Valley TransportationTransportation/Trucking/Railroad, 1001-5000 employees