What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
196 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Fuze

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
196 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration
  • Fuze ranks higher in 1 feature set: Mobile apps

Cloud PBX

10.0

CloudCall

100%
7.4

Fuze

74%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
7.2
72%
77 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
7.1
71%
72 Ratings

User templates

10.0
100%
1 Rating
6.9
69%
59 Ratings

Call reports

10.0
100%
1 Rating
7.5
75%
91 Ratings

Directory of employee names

10.0
100%
1 Rating
8.0
80%
106 Ratings

Call Management

9.6

CloudCall

96%
7.5

Fuze

75%
CloudCall ranks higher in 5/5 features

Answering rules

10.0
100%
1 Rating
7.4
74%
98 Ratings

Call recording

10.0
100%
1 Rating
7.1
71%
88 Ratings

Call park

9.0
90%
1 Rating
7.7
77%
72 Ratings

Call screening

10.0
100%
1 Rating
N/A
0 Ratings

Message alerts

9.0
90%
1 Rating
7.9
79%
92 Ratings

VoIP system collaboration

9.0

CloudCall

90%
8.2

Fuze

82%
Fuze ranks higher in 2/3 features

Audio conferencing

8.0
80%
1 Rating
8.6
86%
89 Ratings

Instant messaging

10.0
100%
1 Rating
N/A
0 Ratings

Video conferencing

N/A
0 Ratings
7.8
78%
76 Ratings

Mobile apps

7.0

CloudCall

70%
8.3

Fuze

83%
Fuze ranks higher in 2/2 features

Mobile app for iOS

7.0
70%
1 Rating
8.2
82%
93 Ratings

Mobile app for Android

N/A
0 Ratings
8.4
84%
76 Ratings

Attribute Ratings

  • CloudCall is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
7.5

Fuze

75%
115 Ratings

Likelihood to Renew

CloudCall

N/A
0 Ratings
7.1

Fuze

71%
20 Ratings

Usability

CloudCall

N/A
0 Ratings
7.4

Fuze

74%
12 Ratings

Availability

CloudCall

N/A
0 Ratings
8.7

Fuze

87%
4 Ratings

Performance

CloudCall

N/A
0 Ratings
8.0

Fuze

80%
4 Ratings

Support Rating

10.0

CloudCall

100%
2 Ratings
7.0

Fuze

70%
161 Ratings

In-Person Training

CloudCall

N/A
0 Ratings
8.0

Fuze

80%
2 Ratings

Online Training

CloudCall

N/A
0 Ratings
9.0

Fuze

90%
2 Ratings

Implementation Rating

CloudCall

N/A
0 Ratings
7.9

Fuze

79%
186 Ratings

Product Scalability

CloudCall

N/A
0 Ratings
7.5

Fuze

75%
3 Ratings

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Fuze

Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
Howard Feist | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Fuze

  • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
  • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
  • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
Wendy Wilcox | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Fuze

  • Desktop application stability and compatibility with certain hardware.
  • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
  • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
Anonymous | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CloudCall Editions & Modules

Additional Pricing Details

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$15 per month

Fuze Editions & Modules

Edition
US Outbound$0.021
Fuze Meetings$152
  1. Per Minute
  2. Per User/Per Month
Additional Pricing Details
https://www.fuze.com/fuze-plans

Likelihood to Renew

CloudCall

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.1
Based on 20 answers
Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
Anonymous | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.4
Based on 12 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
D. SKye Hodges | TrustRadius Reviewer

Reliability and Availability

CloudCall

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.7
Based on 4 answers
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
Anonymous | TrustRadius Reviewer

Performance

CloudCall

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 4 answers
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Fuze

Fuze 7.0
Based on 161 answers
Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
John Dennis | TrustRadius Reviewer

In-Person Training

CloudCall

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 2 answers
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges | TrustRadius Reviewer

Online Training

CloudCall

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.0
Based on 2 answers
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges | TrustRadius Reviewer

Implementation Rating

CloudCall

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.9
Based on 186 answers
Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
Danielle Bulla | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Fuze

Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
Justin Lacroix | TrustRadius Reviewer

Scalability

CloudCall

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.5
Based on 3 answers
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero | TrustRadius Reviewer

Add comparison