CloudCall vs. Google Hangouts (Classic)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudCall
Score 9.2 out of 10
N/A
CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).
$15
per month per user
Google Hangouts (Classic)
Score 7.2 out of 10
N/A
The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the new Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
Pricing
CloudCallGoogle Hangouts (Classic)
Editions & Modules
Pro Edition
$15
per month per user
Advanced Edition
$25
per month per user
No answers on this topic
Offerings
Pricing Offerings
CloudCallGoogle Hangouts (Classic)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
CloudCallGoogle Hangouts (Classic)
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CloudCallGoogle Hangouts (Classic)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudCall
8.3
3 Ratings
3% above category average
Google Hangouts (Classic)
6.4
57 Ratings
22% below category average
Hosted PBX8.03 Ratings6.915 Ratings
Multi-level Interactive Voice Response (IVR)8.03 Ratings7.725 Ratings
User templates9.02 Ratings5.322 Ratings
Call reports9.03 Ratings9.034 Ratings
Directory of employee names7.53 Ratings3.145 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudCall
8.3
3 Ratings
1% below category average
Google Hangouts (Classic)
7.9
66 Ratings
6% below category average
Answering rules9.03 Ratings8.033 Ratings
Call recording9.53 Ratings7.637 Ratings
Call park7.53 Ratings7.018 Ratings
Call screening7.53 Ratings9.036 Ratings
Message alerts8.03 Ratings8.058 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudCall
7.5
3 Ratings
8% below category average
Google Hangouts (Classic)
8.8
84 Ratings
8% above category average
Video conferencing7.52 Ratings9.279 Ratings
Audio conferencing8.03 Ratings9.279 Ratings
Video screen sharing7.01 Ratings7.748 Ratings
Instant messaging7.53 Ratings9.252 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CloudCall
8.8
3 Ratings
8% above category average
Google Hangouts (Classic)
8.3
85 Ratings
3% above category average
Mobile app for iOS8.53 Ratings8.573 Ratings
Mobile app for Android9.01 Ratings8.171 Ratings
Best Alternatives
CloudCallGoogle Hangouts (Classic)
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudCallGoogle Hangouts (Classic)
Likelihood to Recommend
8.5
(3 ratings)
8.0
(91 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(7 ratings)
Support Rating
10.0
(1 ratings)
8.0
(36 ratings)
User Testimonials
CloudCallGoogle Hangouts (Classic)
Likelihood to Recommend
CloudCall
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Read full review
Google
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
Read full review
Pros
CloudCall
  • Recording
  • Log management
  • IVR
Read full review
Google
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Read full review
Cons
CloudCall
  • The service on their app is not the best
  • The texting platform can always improve
Read full review
Google
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Read full review
Usability
CloudCall
No answers on this topic
Google
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
Read full review
Support Rating
CloudCall
Customer support is always responsive and timely.
Read full review
Google
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Read full review
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.
Read full review
Google
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Read full review
Return on Investment
CloudCall
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
Read full review
Google
  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Read full review
ScreenShots

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when  CloudCall integrates with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd