What users are saying about
2 Ratings
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Based on 2 reviews and ratings
Skype for Business (formerly Lync), now part of Microsoft Teams
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Top Rated
2463 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 2463 reviews and ratings
Feature Set Ratings
Cloud PBX
10.0
CloudCall
100%

Skype for Business (formerly Lync), now part of Microsoft Teams
Feature Set Not Supported
N/A
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating

N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating

N/A
0 Ratings
User templates
10.0
100%
1 Rating

N/A
0 Ratings
Call reports
10.0
100%
1 Rating

N/A
0 Ratings
Directory of employee names
10.0
100%
1 Rating

N/A
0 Ratings
Call Management
9.6
CloudCall
96%

Skype for Business (formerly Lync), now part of Microsoft Teams
Feature Set Not Supported
N/A
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Answering rules
10.0
100%
1 Rating

N/A
0 Ratings
Call recording
10.0
100%
1 Rating

N/A
0 Ratings
Call park
9.0
90%
1 Rating

N/A
0 Ratings
Call screening
10.0
100%
1 Rating

N/A
0 Ratings
Message alerts
9.0
90%
1 Rating

N/A
0 Ratings
VoIP system collaboration
9.0
CloudCall
90%

Skype for Business (formerly Lync), now part of Microsoft Teams
Feature Set Not Supported
N/A
CloudCall ranks higher in 2/2 features
CloudCall ranks higher in 2/2 features
Audio conferencing
8.0
80%
1 Rating

N/A
0 Ratings
Instant messaging
10.0
100%
1 Rating

N/A
0 Ratings
Mobile apps
7.0
CloudCall
70%

Skype for Business (formerly Lync), now part of Microsoft Teams
Feature Set Not Supported
N/A
CloudCall ranks higher in 1/1 features
CloudCall ranks higher in 1/1 features
Mobile app for iOS
7.0
70%
1 Rating

N/A
0 Ratings
Performance & Compatibility of Online Events Software
CloudCall
Feature Set Not Supported
N/A

7.4
Skype for Business (formerly Lync), now part of Microsoft Teams
74%
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 4/4 features
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 4/4 features
High quality audio
N/A
0 Ratings

8.0
80%
192 Ratings
High quality video
N/A
0 Ratings

7.8
78%
187 Ratings
Low bandwidth requirements
N/A
0 Ratings

6.8
68%
184 Ratings
Mobile support
N/A
0 Ratings

7.1
71%
149 Ratings
Screen Sharing
CloudCall
Feature Set Not Supported
N/A

7.8
Skype for Business (formerly Lync), now part of Microsoft Teams
78%
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 2/2 features
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 2/2 features
Desktop sharing
N/A
0 Ratings

8.1
81%
193 Ratings
Whiteboards
N/A
0 Ratings

7.4
74%
119 Ratings
Online Meetings / Events
CloudCall
Feature Set Not Supported
N/A

7.7
Skype for Business (formerly Lync), now part of Microsoft Teams
77%
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 5/5 features
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 5/5 features
Calendar integration
N/A
0 Ratings

8.3
83%
177 Ratings
Meeting initiation
N/A
0 Ratings

8.2
82%
184 Ratings
Integrates with social media
N/A
0 Ratings

6.9
69%
85 Ratings
Record meetings / events
N/A
0 Ratings

7.4
74%
146 Ratings
Slideshows
N/A
0 Ratings

7.7
77%
114 Ratings
Online Events Collaboration
CloudCall
Feature Set Not Supported
N/A

7.8
Skype for Business (formerly Lync), now part of Microsoft Teams
78%
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 3/3 features
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 3/3 features
Live chat
N/A
0 Ratings

8.3
83%
174 Ratings
Audience polling
N/A
0 Ratings

7.6
76%
96 Ratings
Q&A
N/A
0 Ratings

7.5
75%
96 Ratings
Online Events Security
CloudCall
Feature Set Not Supported
N/A

7.5
Skype for Business (formerly Lync), now part of Microsoft Teams
75%
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 3/3 features
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 3/3 features
User authentication
N/A
0 Ratings

7.8
78%
143 Ratings
Participant roles & permissions
N/A
0 Ratings

7.6
76%
148 Ratings
Confidential attendee list
N/A
0 Ratings

7.2
72%
110 Ratings
Attribute Ratings
- CloudCall is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating

7.4
Skype for Business (formerly Lync), now part of Microsoft Teams
74%
198 Ratings
Likelihood to Renew
CloudCall
N/A
0 Ratings

9.0
Skype for Business (formerly Lync), now part of Microsoft Teams
90%
7 Ratings
Usability
CloudCall
N/A
0 Ratings

8.8
Skype for Business (formerly Lync), now part of Microsoft Teams
88%
14 Ratings
Support Rating
10.0
CloudCall
100%
2 Ratings

8.4
Skype for Business (formerly Lync), now part of Microsoft Teams
84%
76 Ratings
Implementation Rating
CloudCall
N/A
0 Ratings

7.0
Skype for Business (formerly Lync), now part of Microsoft Teams
70%
4 Ratings
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesSkype for Business (formerly Lync), now part of Microsoft Teams
Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.

Verified User
Employee in Other
Automotive Company, 5001-10,000 employeesPros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesSkype for Business (formerly Lync), now part of Microsoft Teams
- Quickly check a user's status and communicate with them.
- Video conferencing is breathtaking, and the voice quality is excellent.
- It's a very user-friendly site with straightforward responses.
- Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
- The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
- This tool is easy to use and integrates with Calendar to view team members' schedules.
Sales Professional
Tourism ProfessionalLeisure, Travel & Tourism, 11-50 employees
Cons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesSkype for Business (formerly Lync), now part of Microsoft Teams
- Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
- Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
- It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
- Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
Technology Analyst
Deutsche BankInformation Technology & Services, 10,001+ employees
Pricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Skype for Business (formerly Lync), now part of Microsoft Teams
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
CloudCall
No score
No answers yet
No answers on this topic
Skype for Business (formerly Lync), now part of Microsoft Teams
Skype for Business (formerly Lync), now part of Microsoft Teams 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Senior Programmer Analyst
RemaTarlazzi SPARetail, 501-1000 employees
Usability
CloudCall
No score
No answers yet
No answers on this topic
Skype for Business (formerly Lync), now part of Microsoft Teams
Skype for Business (formerly Lync), now part of Microsoft Teams 8.8
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.

Verified User
Manager in Marketing
Real Estate Company, 1001-5000 employeesSupport Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesSkype for Business (formerly Lync), now part of Microsoft Teams
Skype for Business (formerly Lync), now part of Microsoft Teams 8.4
Based on 76 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Executive Director
Youth Empowerment through Arts and HumanitiesNon-Profit Organization Management, 1-10 employees
Implementation Rating
CloudCall
No score
No answers yet
No answers on this topic
Skype for Business (formerly Lync), now part of Microsoft Teams
Skype for Business (formerly Lync), now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Account Executive
Solarus Technologies IncInformation Technology and Services, 11-50 employees
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesSkype for Business (formerly Lync), now part of Microsoft Teams
For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
Provisioning Administrator
Cloud DirectInformation Technology & Services, 201-500 employees
Return on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesSkype for Business (formerly Lync), now part of Microsoft Teams
- Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
- Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.

Verified User
Manager in Information Technology
Broadcast Media Company, 10,001+ employees