CloudCall vs Skype for Business (formerly Lync), now part of Microsoft Teams

• Innovation- has technology that a lot of competitors don't
• customer service and support

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• Quickly check a user's status and communicate with them.
• Video conferencing is breathtaking, and the voice quality is excellent.
• It's a very user-friendly site with straightforward responses.
• Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
• The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
• This tool is easy to use and integrates with Calendar to view team members' schedules.

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• The service on their app is not the best
• The texting platform can always improve

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• Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
• Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
• It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
• Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.

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• Call recordings have become useful in our business
• Notes autolog in bullhorn

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• Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
• Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.

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