What users are saying about
2 Ratings
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Top Rated
2027 Ratings
2 Ratings
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Score 8 out of 100

Skype for Business

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Top Rated
2027 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Skype for Business

You may be wondering why to choose Skype for Business and pay for Skype when there is also a free option. The free Skype doesn't come with features that would be helpful to a big group as it only has the capability to connect less than 25 participants in any one meeting. If you have a large group of employees that need to meet, Skype for Business is definitely worth the upgrade.
Sarah Bandy | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Skype for Business
Hosted PBX
CloudCall
10.0
Skype for Business
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Skype for Business
User templates
CloudCall
10.0
Skype for Business
Call reports
CloudCall
10.0
Skype for Business
Directory of employee names
CloudCall
10.0
Skype for Business

Call Management

CloudCall
9.6
Skype for Business
Answering rules
CloudCall
10.0
Skype for Business
Call recording
CloudCall
10.0
Skype for Business
Call park
CloudCall
9.0
Skype for Business
Call screening
CloudCall
10.0
Skype for Business
Message alerts
CloudCall
9.0
Skype for Business

VoIP system collaboration

CloudCall
9.0
Skype for Business
Audio conferencing
CloudCall
8.0
Skype for Business
Instant messaging
CloudCall
10.0
Skype for Business

Mobile apps

CloudCall
7.0
Skype for Business
Mobile app for iOS
CloudCall
7.0
Skype for Business

Performance & Compatibility of Online Events Software

CloudCall
Skype for Business
7.5
High quality audio
CloudCall
Skype for Business
8.2
High quality video
CloudCall
Skype for Business
7.9
Low bandwidth requirements
CloudCall
Skype for Business
6.8
Mobile support
CloudCall
Skype for Business
7.1

Screen Sharing

CloudCall
Skype for Business
8.0
Desktop sharing
CloudCall
Skype for Business
8.3
Whiteboards
CloudCall
Skype for Business
7.6

Online Meetings / Events

CloudCall
Skype for Business
7.9
Calendar integration
CloudCall
Skype for Business
8.7
Meeting initiation
CloudCall
Skype for Business
8.4
Integrates with social media
CloudCall
Skype for Business
6.9
Record meetings / events
CloudCall
Skype for Business
7.5
Slideshows
CloudCall
Skype for Business
8.1

Online Events Collaboration

CloudCall
Skype for Business
7.9
Live chat
CloudCall
Skype for Business
8.4
Audience polling
CloudCall
Skype for Business
7.7
Q&A
CloudCall
Skype for Business
7.5

Online Events Security

CloudCall
Skype for Business
7.9
User authentication
CloudCall
Skype for Business
8.0
Participant roles & permissions
CloudCall
Skype for Business
7.7
Confidential attendee list
CloudCall
Skype for Business
7.9

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Skype for Business

  • It offers work tools that manage to maintain a stable connection and quality in each individual and group call.
  • Allows sharing the computer screen for excellent communication.
  • It is a tool that adapts to the current business dynamics that requires it to be efficient in communication through rapid and assertive communication with clients or interested parties.
  • Video calls for the organization of work meetings have become a common experience in smart organizations because they understand that in order to adapt to a constantly changing world they must use more effective work tools.
  • You can make individual and group video calls, send images, emoticons, text messages, voice messages, share files, share the screen in two or group with other communication tools.
Exson Meza | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Skype for Business

  • Having multiple Chats/Conversations open, make Skype unresponsive from time to time. Sometimes it has tendencies of crashing even on high-end machines.
  • Grouping chats - Works well, however, there is no option to group appointed meeting conversation with other regular conversations/chats that were not initiated by calendar event.
  • Should be able to have some themes to choose from. Microsoft is going for a dark theme in Windows insider program. Personal Skype already has it why wouldn't Skype for business have it? It is pleasant to the eye, at least in my opinion and for my eyes.
Stefan Trbojevic | TrustRadius Reviewer

Likelihood to Renew

CloudCall

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 7.6
Based on 13 answers
Skype for Business is great for instant messaging, with some minor issues. It has an acceptable quality for audio and video conferencing. Its integration with Microsoft Office is a big plus.The one that is a real setback is the screen sharing during conferences, which can be really annoying to watch if it doesn't disconnect too often.
Cristian Bodnarasec | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Skype for Business

Skype for Business 7.9
Based on 42 answers
As every team has strengths and weaknesses, I believe that every team can improve on points such as speed, practicality, communication. I haven't had many occurrences for which I needed Skype support, but the ones I did have were well attended to and got resolved.
Layon Domiciano | TrustRadius Reviewer

Implementation Rating

CloudCall

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 7.0
Based on 2 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Skype for Business

I have used Google Hangouts previously, and I believe that Skype is a better service. It is intertwined with the calendar. Also, when installing it as part of the Office 365 package, it is only a second install. I also like how it saves the messages within Outlook. Skype for Business also uses end to end encryption. This makes all business communication more secure than Google Hangouts
Marie Rodriguez | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Skype for Business

  • Using Skype for Business has allowed our sellers to collaborate with clients all over the world quickly and effectively, ultimately encouraging positive client relationships.
  • The ability to train our sellers and excellence teams across the globe has been undeniably helpful in communicating the latest business developments and seller strategies.
Sondra Kinder | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CloudCall
8.0
Skype for Business
8.3

Likelihood to Renew

CloudCall
Skype for Business
9.0

Usability

CloudCall
Skype for Business
7.6

Support Rating

CloudCall
10.0
Skype for Business
7.9

Implementation Rating

CloudCall
Skype for Business
7.0

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