CloudShare vs. Grubhub for Restaurants vs. Olo

I mentioned that during the last two years, a lot of the training we do at my business was impacted, just like a lot of companies. My biggest thing was getting everyone on the same page, and I feel some software does that better than others. With Cloudshare, It allowed me especially to see an accurate snapshot of what was going on with the learning portion of the work that we do by making it easy to digest what was going on in my workplace.

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I would only recommend if GH is fully integrated with your POS, and if you can negotiate a good rate with them. If you have other third-party delivery options, you should shop around and see if they can match or lower their rate.

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After using a previous integrator, I can safely say I would recommend Olo above the competition. Olo successfully consolidates all platforms for order ingestion thus simplifying the entire process of digital ordering. Trying to do it any other way would simply be foolish. The technology works and there is a great support structure behind the scenes to make sure that if there are any questions, feature requests, or advancements that they get added to the development queue.

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• Virtual classroom
• Collective management
• Learning features
• Flexibility

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• Large network of drivers
• Integrates fully with Toast POS
• Big portion of the third party delivery market

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• Olo makes the guest experience easy and understandable while placing their orders. They can easily customize their order, modifying each item to their liking using the guidelines we at our restaurant have given.
• If there are issues with our equipment, Olo is quick to respond and get us back online.

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• Took more time to onboard everyone with how to use it.
• VM can be very slow at times.
• Feel like some process are overcomplicated.

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• Quality of couriers is hit or miss
• Poor customer service
• Hidden fees

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• hard to set up 3rd parties on Rails - providing access and adding pricing information
• bug in searching orders - have to first deselect all before selecting store
• need to add group ordering - but they said they are working on this
• store hours are too difficult to update. please make them editable all at once

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It's quick, responsive, easy to navigate and has all the functions necessary to get the job done

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Olo's usability is great. The only area that keeps them from being a 10 is menu management. Menu management is absolutely workable, but it could be better. The rest of the system works well and is very usable and user-friendly. To the extent that their menu management has opportunities, the Olo Expo product helps this out with the people that need it the most, and thus why they score a 9 overall. Without Olo Expo, I'd score it an 8.

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No product is ever perfect and support is there to help when that is the case. The vast majority of time the Olo support team is quick, transparent, and resolves the issues. However, I can't say that they are absolutely perfect (but few support teams are). The only thing keeping them from a 10 is the LVL1 support teams will often not read a ticket fully and see that the troubleshooting steps they are about to give have already taken place.

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not sure

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I just felt that Azure had little to no help on the base tiers, whereas with Cloudshare, I felt a fuller "user experience" as it pertains to getting help when I and when my team needed it. I think that was the biggest and main thing in my opinion. In this software space, sometimes the little things can be the difference in picking one software over the other, and that basically was it for us!

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Revel is my POS provider and they want to charge way to much for online integration so I have not tried it. What I have tried is each companies own apps on their tablets. I would rather have 3 or 4 different tablets that are good at what they do for their respective company then use your "all-in-one" solution that honestly is much worse.

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• We save time as we can keep virtual classrooms always ready.
• It may vary according to the usage scenario, but the user interface is comfortable. When you go into a little detail, you may not need counseling for initial use.
• You can manage the jobs that you would do multiple times on other platforms at once from here.
• All of these actually give you a profit. Time wasted, less application usage, less resource consumption, etc.

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• We needed to add delivery during the pandemic with fewer people working out of their offices and needing delivery, so this did boost sales
• Delivery as a service built directly into our app
• GH integrates into Toast POS and this saves labor

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• Time savings for employees has been a positive impact.
• Our takeout business has increased from less than 10% to over 30% in the last 2 years, we could not have been as successful with this increase without the help of Olo.

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