What users are saying about
12 Ratings
1 Ratings
12 Ratings
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Score 8.1 out of 100
1 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

OneContact CC

Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
Rui Ferraz | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.8
OneContact CC
Agent dashboard
CloudTalk
7.8
OneContact CC
Validate callers
CloudTalk
7.5
OneContact CC
Outbound response
CloudTalk
8.0
OneContact CC
Call forwarding
CloudTalk
7.9
OneContact CC
Click-to-call (CTC)
CloudTalk
7.9
OneContact CC
Warm transfer
CloudTalk
7.7
OneContact CC
Predictive dialing
CloudTalk
7.4
OneContact CC
Interactive voice response
CloudTalk
7.7
OneContact CC
REST APIs
CloudTalk
7.7
OneContact CC
Call scripts
CloudTalk
7.7
OneContact CC
Call tracking
CloudTalk
7.8
OneContact CC
Multichannel integration
CloudTalk
7.8
OneContact CC
CRM software integration
CloudTalk
8.0
OneContact CC

Workforce Optimization (WFO)

CloudTalk
7.8
OneContact CC
Inbound call routing
CloudTalk
8.0
OneContact CC
Omnichannel inbound routing
CloudTalk
7.6
OneContact CC
Recording
CloudTalk
7.8
OneContact CC
Quality management
CloudTalk
8.1
OneContact CC
Call analytics
CloudTalk
8.1
OneContact CC
Historical reporting
CloudTalk
7.9
OneContact CC
Live reporting
CloudTalk
7.8
OneContact CC
Customer surveys
CloudTalk
7.5
OneContact CC
Customer interaction analytics
CloudTalk
7.8
OneContact CC

Pros

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

OneContact CC

  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
Rui Ferraz | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

OneContact CC

  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
Rui Ferraz | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

OneContact CC

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

OneContact CC

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

OneContact CC

CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching).OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution.Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.
Rui Ferraz | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

OneContact CC

  • It has a low initial CAPEX
  • It has low maintenance
  • The manufacterer support can be a considerable cost.
Rui Ferraz | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

OneContact CC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OneContact CC Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
8.0
OneContact CC
7.3

Usability

CloudTalk
9.1
OneContact CC

Support Rating

CloudTalk
7.8
OneContact CC

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