CloudTalk vs. Google Cloud Contact Center AI
CloudTalk vs. Google Cloud Contact Center AI
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $20 per user/month (invoiced annually) | |
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
CloudTalk | Google Cloud Contact Center AI | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CloudTalk | Google Cloud Contact Center AI | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
CloudTalk | Google Cloud Contact Center AI | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
CloudTalk | Google Cloud Contact Center AI | |
---|---|---|
Small Businesses | Nextiva Contact Center Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CloudTalk | Google Cloud Contact Center AI | |
---|---|---|
Likelihood to Recommend | 10.0 (45 ratings) | 8.5 (13 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 9.0 (1 ratings) |
Usability | 7.7 (5 ratings) | 9.0 (1 ratings) |
Support Rating | 3.6 (11 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (1 ratings) | - (0 ratings) |
CloudTalk | Google Cloud Contact Center AI | |
---|---|---|
Likelihood to Recommend | CloudTalk.io | Google |
Pros | CloudTalk.io | Google |
Cons | CloudTalk.io | Google |
Likelihood to Renew | CloudTalk.io | Google |
Usability | CloudTalk.io | Google |
Support Rating | CloudTalk.io | Google No answers on this topic |
Alternatives Considered | CloudTalk.io | Google |
Return on Investment | CloudTalk.io | Google |
ScreenShots | CloudTalk Screenshots |