What users are saying about
8 Ratings
2 Ratings
8 Ratings
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Score 7.6 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

CloudTalk

In our case, we use CloudTalk for making and receiving calls via integration with our platform. It is probably one of the best VoIP services I have encountered so far and it is very well suited for our scenario. Call quality is amazing, the platform is snappy and responsive and I would highly recommend to anyone in the customer service space looking for a robust contact center solution with a reasonable price tag.
Stanislav Bouda | TrustRadius Reviewer

JustCall

JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
6.9
JustCall
Agent dashboard
CloudTalk
7.0
JustCall
Validate callers
CloudTalk
6.8
JustCall
Outbound response
CloudTalk
6.9
JustCall
Call forwarding
CloudTalk
7.0
JustCall
Click-to-call (CTC)
CloudTalk
6.9
JustCall
Warm transfer
CloudTalk
6.9
JustCall
Predictive dialing
CloudTalk
6.9
JustCall
Interactive voice response
CloudTalk
6.9
JustCall
REST APIs
CloudTalk
6.8
JustCall
Call scripts
CloudTalk
6.9
JustCall
Call tracking
CloudTalk
7.0
JustCall
Multichannel integration
CloudTalk
7.0
JustCall
CRM software integration
CloudTalk
6.9
JustCall

Workforce Optimization (WFO)

CloudTalk
7.0
JustCall
Inbound call routing
CloudTalk
6.9
JustCall
Omnichannel inbound routing
CloudTalk
7.0
JustCall
Recording
CloudTalk
6.9
JustCall
Quality management
CloudTalk
7.1
JustCall
Call analytics
CloudTalk
7.1
JustCall
Historical reporting
CloudTalk
7.1
JustCall
Live reporting
CloudTalk
7.1
JustCall
Customer surveys
CloudTalk
6.9
JustCall
Customer interaction analytics
CloudTalk
7.0
JustCall

Cloud PBX

CloudTalk
JustCall
5.5
Multi-level Interactive Voice Response (IVR)
CloudTalk
JustCall
5.0
Call reports
CloudTalk
JustCall
6.0

Call Management

CloudTalk
JustCall
5.4
Answering rules
CloudTalk
JustCall
6.0
Call recording
CloudTalk
JustCall
5.0
Call park
CloudTalk
JustCall
4.0
Call screening
CloudTalk
JustCall
5.0
Message alerts
CloudTalk
JustCall
7.0

Mobile apps

CloudTalk
JustCall
8.0
Mobile app for Android
CloudTalk
JustCall
8.0

Pros

CloudTalk

  • Extremely helpful support team.
  • Easy to use interface.
  • Detailed reports.
  • Smooth integration.
Andrej Saxon | TrustRadius Reviewer

JustCall

  • JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
  • Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
  • The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
  • They are also very responsive to questions and support requests.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

JustCall

  • The power dialer functionality is in Beta still I believe and isn't not intuitive to use and add contacts to the calling list. In comparison, Kixie allows a very easy one-click operation, from anywhere on the web really, to add a number and contact to a power dialing session.
  • JustCall.io bills itself as a complete phone system but its pricing structure makes using it as such more expensive than solutions like Kixie or Dialpad, at least in my experience.
  • These guys are definitely on the right track, but more focus and clarity on the messaging and use cases JustCall is best suited for would result in a better net result for everyone in my opinion.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 1 answer
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

JustCall

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.1
Based on 6 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

JustCall

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudTalk

Better quality in favor of CloudTalk as well as no charges for incoming calls.
Stanislav Bouda | TrustRadius Reviewer

JustCall

I have used both Kixie and PhoneBurner to try to add in the type of sales calling capabilities I wanted. In 2017, neither actually 100% fit the bill.Kixie is also a full-blown sales focused dialing and VOIP platform. They have really tight integrations with Pipedrive and other CRMs and a lot of the functionality we were looking for. With all the bells and whistles it is more expensive but certainly was a good contender. As I move forward here in 2018 we're launching a call center operation for which Kixie ay be a perfect fit.PhoneBurner is another platform that provides straight-up power dialing, dialing tech, and some additional resources. It does so on top of your current VOIP provider, so you don't have to make lots of changes. They have automated voicemail drops, email drops, and more to help accelerate the sales cycle.I chose JustCall specifically for the integration with Pipedrive and SMS capability. For now, it ended up being the tool for our business.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

JustCall

  • Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
  • Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
  • SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

JustCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

JustCall Editions & Modules

Edition
Basic$101
Pro$151
Enterprise$251
  1. per user per month
Additional Pricing Details
Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.

Rating Summary

Likelihood to Recommend

CloudTalk
7.3
JustCall
8.0

Usability

CloudTalk
9.1
JustCall

Support Rating

CloudTalk
7.1
JustCall

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