Chose CloudTalk
There were several services suitable for our needs. CloudTalk was chosen because of its simplicity, complexity, and brief time needed to use this service. No broad technical knowledge is required to start and operate CloudTalk.
Product | Rating | Most Used By | Product Summary | Starting Price |
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CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $20 per user/month (invoiced annually) | |
JustCall | Small Businesses (1-50 employees) | JustCall is a customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS… | $78 per month for 2 users (minimum) |
CloudTalk | JustCall | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network. Up to a 29% discount for an annual subscription. | ||||||||||||||
More Pricing Information |
CloudTalk | JustCall | |
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Considered Both Products | CloudTalk | JustCall No answer on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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CloudTalk | JustCall | |
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Small Businesses | Nextiva Contact Center Score 9.3 out of 10 | CloudTalk Score 8.4 out of 10 |
Medium-sized Companies | Nextiva Contact Center Score 9.3 out of 10 | CloudTalk Score 8.4 out of 10 |
Enterprises | Bright Pattern Contact Center Score 9.1 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CloudTalk | JustCall | |
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Likelihood to Recommend | 10.0 (44 ratings) | 6.3 (7 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Usability | 7.7 (5 ratings) | 4.0 (1 ratings) |
Support Rating | 3.6 (11 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (1 ratings) | - (0 ratings) |
CloudTalk | JustCall | |
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Likelihood to Recommend | CloudTalk.io
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Pros | CloudTalk.io
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Cons | CloudTalk.io
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Likelihood to Renew | CloudTalk.io
| SaaS Labs No answers on this topic |
Usability | CloudTalk.io
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Support Rating | CloudTalk.io
| SaaS Labs No answers on this topic |
Alternatives Considered | CloudTalk.io
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Return on Investment | CloudTalk.io
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ScreenShots | CloudTalk Screenshots | JustCall Screenshots |