What users are saying about
12 Ratings
12 Ratings
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Score 8.1 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

MiContact Center

Overall it is a great tool.
Christine Ondria | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.8
MiContact Center
Agent dashboard
CloudTalk
7.8
MiContact Center
Validate callers
CloudTalk
7.5
MiContact Center
Outbound response
CloudTalk
8.0
MiContact Center
Call forwarding
CloudTalk
7.9
MiContact Center
Click-to-call (CTC)
CloudTalk
7.9
MiContact Center
Warm transfer
CloudTalk
7.7
MiContact Center
Predictive dialing
CloudTalk
7.4
MiContact Center
Interactive voice response
CloudTalk
7.7
MiContact Center
REST APIs
CloudTalk
7.7
MiContact Center
Call scripts
CloudTalk
7.7
MiContact Center
Call tracking
CloudTalk
7.8
MiContact Center
Multichannel integration
CloudTalk
7.8
MiContact Center
CRM software integration
CloudTalk
8.0
MiContact Center

Workforce Optimization (WFO)

CloudTalk
7.8
MiContact Center
Inbound call routing
CloudTalk
8.0
MiContact Center
Omnichannel inbound routing
CloudTalk
7.6
MiContact Center
Recording
CloudTalk
7.8
MiContact Center
Quality management
CloudTalk
8.1
MiContact Center
Call analytics
CloudTalk
8.1
MiContact Center
Historical reporting
CloudTalk
7.9
MiContact Center
Live reporting
CloudTalk
7.8
MiContact Center
Customer surveys
CloudTalk
7.5
MiContact Center
Customer interaction analytics
CloudTalk
7.8
MiContact Center

Pros

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

MiContact Center

  • RealTime monitors of employees and queues.
  • Reporting with CCMWeb and using Auditor.
  • Data mining for ACD.
Christine Ondria | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

MiContact Center

  • Software flaws.
  • Cannot export from the YourSite Explorer,
  • Softphone issues.
Christine Ondria | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

MiContact Center

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

MiContact Center

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

MiContact Center

No answers on this topic

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

MiContact Center

No answers on this topic

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

MiContact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MiContact Center Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
8.0
MiContact Center
8.0

Usability

CloudTalk
9.1
MiContact Center

Support Rating

CloudTalk
7.8
MiContact Center

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