What users are saying about
12 Ratings
1 Ratings
12 Ratings
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Score 8.1 out of 100
1 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.8
StringeeX
8.7
Agent dashboard
CloudTalk
7.8
StringeeX
9.1
Validate callers
CloudTalk
7.5
StringeeX
9.1
Outbound response
CloudTalk
8.0
StringeeX
7.3
Call forwarding
CloudTalk
7.9
StringeeX
9.1
Click-to-call (CTC)
CloudTalk
7.9
StringeeX
9.1
Warm transfer
CloudTalk
7.7
StringeeX
7.3
Predictive dialing
CloudTalk
7.4
StringeeX
9.1
Interactive voice response
CloudTalk
7.7
StringeeX
9.1
REST APIs
CloudTalk
7.7
StringeeX
9.1
Call scripts
CloudTalk
7.7
StringeeX
9.1
Call tracking
CloudTalk
7.8
StringeeX
9.1
Multichannel integration
CloudTalk
7.8
StringeeX
9.1
CRM software integration
CloudTalk
8.0
StringeeX
7.3

Workforce Optimization (WFO)

CloudTalk
7.8
StringeeX
8.1
Inbound call routing
CloudTalk
8.0
StringeeX
8.2
Omnichannel inbound routing
CloudTalk
7.6
StringeeX
8.2
Recording
CloudTalk
7.8
StringeeX
9.1
Quality management
CloudTalk
8.1
StringeeX
8.2
Call analytics
CloudTalk
8.1
StringeeX
8.2
Historical reporting
CloudTalk
7.9
StringeeX
8.2
Live reporting
CloudTalk
7.8
StringeeX
8.2
Customer surveys
CloudTalk
7.5
StringeeX
7.3
Customer interaction analytics
CloudTalk
7.8
StringeeX
7.3

Pros

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

StringeeX

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

StringeeX Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
8.0
StringeeX
8.2

Usability

CloudTalk
9.1
StringeeX

Support Rating

CloudTalk
7.8
StringeeX
7.3

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