Likelihood to Recommend
Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.
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I see Talon.One as best suited for small or medium sized businesses - less than 50k customers. The reason being, I do not see the scalability of the tool; it is the classic what-you-see-is-what-you-get. On the positive, because you get all of it out of the box, it makes it very simple to have one or two people dedicated to administration and development. Additionally, Talon.One won't be contacting you for more money just to use a feature
Read full review Pros Ease of set up with one or multiple locations. Ease of use from day to day functions to reporting to transaction investigations. Simple and adaptable functionality with access to the tablet or the portal. Intuitive back office management portal Read full review The interface is great. Very clean and easy to use. Their support team is top notch! The speed at which you can test a code after creation is unrivaled. Read full review Cons Customer service could use some improvement. Apps inside the "more tools" app are very unclear. Dashboard is a little difficult to understand. Read full review Learning the vocabulary of the tool was the most challenging for me. There are some things that take too many clicks, like user administration. It isn't obvious where the help tools are located, especially when struggling with the code logic. Read full review Usability
There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
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We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
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Clover is great because they have their own equipment, but it would be nice to make it more mobile and use it on an app from anywhere. Sometimes we go to events and have to use Square, which is another great option. For small businesses I would definitely recommend using something like Square because it doesn't have the monthly fees, it is by transaction only.
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For clarity, I am only comparing the discount code feature from
vs. the entire platform. In
, creating a code was an arduous process, then we had to wait for the sync job to run with our web services engine (every 10 minutes) to see if what we had created was functioning correctly. Do the math: If configuration takes 10 minutes, you have to wait a total of 20 minutes to test it, then if it doesn't work, try again in 15-20 minutes. Over an 8-hour day, you aren't accomplishing anything! TalonOne made it so simple. 10-15 minutes of configuration time, then near immediate testing time. We were able to create and troubleshoot a discount code in a couple of hours rather than a couple of days
Read full review Return on Investment Clover has positively impacted our finances as we regularly purchase from our local shops for meetings or lunches and now we can save money/earn promotions. Read full review TalonOne's capabilities and administration tools made it incredibly easy to setup, saving us days in testing with our previous tool. The detailed logging features helped us drill down to the exact step in the process that was failing. The reporting features helped us track customer usage and engagement across all of our markets. Read full review ScreenShots