What users are saying about
3 Ratings
Top Rated
216 Ratings
3 Ratings
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Score 9.4 out of 100
Top Rated
216 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Cloze

If you are looking for a great CRM that does NOT require tons of data entry that can keep you organized and clearly show you where your time is being spent to increase sales, then Cloze is the best app out there by far!
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cloze
Pipedrive
6.3
Customer data management / contact management
Cloze
Pipedrive
6.5
Workflow management
Cloze
Pipedrive
7.8
Territory management
Cloze
Pipedrive
6.6
Opportunity management
Cloze
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
Cloze
Pipedrive
7.9
Contract management
Cloze
Pipedrive
3.0
Quote & order management
Cloze
Pipedrive
5.1
Interaction tracking
Cloze
Pipedrive
7.1
Channel / partner relationship management
Cloze
Pipedrive
4.3

Customer Service & Support

Cloze
Pipedrive
2.9
Case management
Cloze
Pipedrive
4.7
Call center management
Cloze
Pipedrive
1.1
Help desk management
Cloze
Pipedrive
3.1

Marketing Automation

Cloze
Pipedrive
8.2
Lead management
Cloze
Pipedrive
7.7
Email marketing
Cloze
Pipedrive
8.7

CRM Project Management

Cloze
Pipedrive
6.3
Task management
Cloze
Pipedrive
8.0
Billing and invoicing management
Cloze
Pipedrive
4.1
Reporting
Cloze
Pipedrive
6.8

CRM Reporting & Analytics

Cloze
Pipedrive
5.0
Forecasting
Cloze
Pipedrive
5.1
Pipeline visualization
Cloze
Pipedrive
8.1
Customizable reports
Cloze
Pipedrive
1.7

Customization

Cloze
Pipedrive
6.1
Custom fields
Cloze
Pipedrive
8.2
Custom objects
Cloze
Pipedrive
7.6
Scripting environment
Cloze
Pipedrive
1.0
API for custom integration
Cloze
Pipedrive
7.4

Security

Cloze
Pipedrive
7.2
Single sign-on capability
Cloze
Pipedrive
6.1
Role-based user permissions
Cloze
Pipedrive
8.3

Social CRM

Cloze
Pipedrive
1.1
Social data
Cloze
Pipedrive
1.1
Social engagement
Cloze
Pipedrive
1.1

Integrations with 3rd-party Software

Cloze
Pipedrive
3.6
Marketing automation
Cloze
Pipedrive
3.6
Compensation management
Cloze
Pipedrive
3.5

Platform

Cloze
Pipedrive
8.0
Mobile access
Cloze
Pipedrive
8.0

Pros

Cloze

  • Smart Technology
  • Time Saving Tactics
  • Reporting
  • Instant Contact Saving
  • Collaboration Combining Tools
  • Sales Tracking
  • Personal Assistant
  • Sales Pipeline
  • Sales Goals
Anonymous | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

Cloze

  • IOS contact Linking and Merging
Anonymous | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

Cloze

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Cloze

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

Cloze

Cloze 8.0
Based on 1 answer
The ONLY issue that I have is there is ZERO phone customer service or training. Everything is done online or via email, which sucks in my opinion, but they always do get back to you.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

Cloze

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Cloze

No answers on this topic

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

Cloze

  • Time Management
  • Optimization
  • Sales Streamline
Anonymous | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Cloze

Pipedrive

Pricing Details

Cloze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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