CobbleStone Contract Insight® vs. Coupa

We use Cobblestone for all of our contract types across the company. We had a phased roll-out which helped get us live fast and share experiences with other departments for their implementation. the fact that it can support the different department and contract type scenarios were the biggest selling point. We are confident that it will evolve with us as we grow and acquire.

I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and Tipalti. To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.

• The Cobblestone reps are great to work with.
• Cobblestone is easy to use and setup. Our users caught on quick.
• CobbleStone has a nice user-interface.
• CobbleStone's mobile app is a plus.
• Cobblestone integrates with a lot of other systems we use.

• Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
• The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
• We’ve been able to manage the implementation and maintenance with a very lean IT group.

Incentivized

• They are great to work with.

• Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
• I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
• Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.

Incentivized

Cobblestone has been great for us. I expect that we will work with them for many years.

We were please to see the fast user adoption with Cobblestone. We used their training services and were pleased with the delivery. The system also includes helpful videos and step-by-step guide. Cobblestone has out of the box dashboards that we used and tweaked to meet role-specific needs. The user interface is easy to understand.

Cobblestone's support is responsive and reliable. We use their self-help content and their standard support.

CobbleStone is the easiest contract management system to use. The setup took less time than expected and was under budget. The system flexibility was another selling point for us. The other systems seemed OK for one type of contract but didn't seem to support the variety of contracts that we have. It has been great for third-party contracts as well as authoring our contracts from templates and clause libraries.

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.

Incentivized

• Easier contract request process
• Faster legal reviews
• Simpler workflow and approval processes
• Improved contract compliance
• Easier contract authoring and negotiations
• Faster contract signatures
• More secure contract repository with user permissions
• Better contract analytics

• It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
• Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
• Ease of use has led to mass adoption and more prompt processing of expenses

Incentivized