What users are saying about
3 Ratings
6 Ratings
3 Ratings
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Score 8.8 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Likelihood to Recommend

Cognito Forms

I would definitely recommend Cognito Forms to any colleague or business. I think it has the excellent capability of tracking things, simplifying a process, having a set process. Have everyone on board using the same forms or ways of transmitting information to one another. We will continue to use and find additional ways to utilized Cognito Forms.
Anonymous | TrustRadius Reviewer

KeySurvey

It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
Zee Gimon | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Cognito Forms
9.5
KeySurvey
8.8
Survey templates
Cognito Forms
9.5
KeySurvey
9.1
Themes
Cognito Forms
9.5
KeySurvey
8.2
Custom logo/branding
Cognito Forms
9.5
KeySurvey
9.1

Survey Content

Cognito Forms
9.0
KeySurvey
8.8
Changes to live survey
Cognito Forms
9.0
KeySurvey
8.2
Question design help
Cognito Forms
9.0
KeySurvey
9.1
Multiple question types
Cognito Forms
9.0
KeySurvey
9.1

Survey Logic

Cognito Forms
8.0
KeySurvey
9.1
Survey logic flexibility
Cognito Forms
8.0
KeySurvey
9.1

Survey Reporting & Analytics

Cognito Forms
9.5
KeySurvey
9.1
Response tracking
Cognito Forms
9.5
KeySurvey
9.1
Data export
Cognito Forms
9.5
KeySurvey
9.1
Standard reports
Cognito Forms
9.5
KeySurvey
9.1
Custom reports
Cognito Forms
9.5
KeySurvey
9.1
Analytics
Cognito Forms
9.5
KeySurvey
9.1

Survey Administration & Security

Cognito Forms
9.0
KeySurvey
8.6
Access controls
Cognito Forms
9.0
KeySurvey
9.1
Compliance
Cognito Forms
9.0
KeySurvey
8.2

Survey Distribution

Cognito Forms
9.5
KeySurvey
8.2
Vendor-offered crowdsourcing
Cognito Forms
9.5
KeySurvey
Respondent restrictions
Cognito Forms
9.5
KeySurvey
8.2

Pros

Cognito Forms

  • Effective data management.
  • Extensive user accessibility in & out of house.
Brett Horton | TrustRadius Reviewer

KeySurvey

  • Ease of use for distributing email to large quantities of recepients.
  • Exporting data for data evaluation and manipulation.
  • Customizing the types of questions and response scoring.
Nancy Melton | TrustRadius Reviewer

Cons

Cognito Forms

  • I am happy with Cognito Forms. I have not found any issues.
Anonymous | TrustRadius Reviewer

KeySurvey

  • Based on our usage we didn't face issues using KeySurvey
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cognito Forms

No score
No answers yet
No answers on this topic

KeySurvey

KeySurvey 8.5
Based on 2 answers
This decision is out of my hands.
Nancy Melton | TrustRadius Reviewer

Support Rating

Cognito Forms

No score
No answers yet
No answers on this topic

KeySurvey

KeySurvey 9.1
Based on 1 answer
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
Zee Gimon | TrustRadius Reviewer

Alternatives Considered

Cognito Forms

I have also used Docu-sign a bit for similar data entry procedures when submitting applicants for financing and within our CRM. While Docu-sign works excellent, it is not as efficient as Cognito Forms and can prolong daily tasks creating some disconnect. Docu-sign is more useful for other tasks while Cognito Forms is pretty self-explanatory with its reports, data entry tasks, application submissions, and notification settings.
Brett Horton | TrustRadius Reviewer

KeySurvey

In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
Zee Gimon | TrustRadius Reviewer

Return on Investment

Cognito Forms

  • A simplified process
  • Everything in one place
  • All associates using the same system.
Anonymous | TrustRadius Reviewer

KeySurvey

  • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
  • Improved customer service based on clients feedback
  • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
Anonymous | TrustRadius Reviewer

Pricing Details

Cognito Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KeySurvey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cognito Forms
9.5
KeySurvey
8.2

Likelihood to Renew

Cognito Forms
KeySurvey
8.5

Support Rating

Cognito Forms
KeySurvey
9.1

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