Likelihood to Recommend It has been a great and easy experience, and I'd highly recommend it to colleagues. It is easy to navigate, all my information is in one place, and if I need additional help within the tool -- some resources quickly help answer any additional questions I may have.
Read full review Netchex is great if you want to log in to one place to take care of all things employee-related. It is especially helpful if you have multiple locations or divisions as you can easily set these up and manage them as needed. The more employees you have, the more you will benefit from a program like Netchex that provides so much support for your business. Our company has multiple locations of stores and many employee position levels and Netchex has been great at keeping all of this simple when a lessor product could make it much more complicated. Netchex would not be as appropriate if you have a very small business or a simple payroll structure. It would definitely still work well for you, it would just be more sophisticated than you would require.
Read full review Pros Collective Health does a good job of breaking down the costs associated with the utilization of any given medical service Collective Health helps users locate the best medical provider and/or facility that is best for them Collective Health provides quick and reliable support channels to users Read full review My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions. Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information. Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time. Read full review Cons Logout time, I know there is sensitive information, but sometimes I wish I wasn't auto logged out of my account after some time. Read full review SOME CUST SVC REPS MAY NEED ADDITIONAL TRAINING ON WORK AROUNDS WOULD PREFER TO CHAT WITH SOMEONE, SOMETIMES WORDS IN TEXT COULD BE MISINTERPRETED. ALSO SPEAKING TO SOMEONE IS ALWAYS A POSITIVE NOT REALLY ANYTHING ELSE BUT HAVE BEEN USING THEM 3 MONTHS SO NOT LONG INTO IT.....VERY EASY SYSTEM AND LOVE I CAN DO A NEGATIVE INSTEAD OF HAVING TO CALL AND ASK THEM TO DO IT ON THEIR END. Read full review Likelihood to Renew Easy to work with.
Read full review Usability Very user friendly and great interface.
Read full review Support Rating I've reached out to support a few times, and they are always super responsive over email, and willing to jump on a phone call too to discuss my issue directly.
Read full review The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Read full review Implementation Rating Implementation took some time but was pretty much error free.
Read full review Alternatives Considered The UI of Collective Health is sleek and intuitive, and the company provides extremely quick and remarkably reliable via their support channels (Message, Chat and Phone Call). Moreover, the descriptions they provide for each medical service is succinct and still very informative.
Read full review I like that they are not so big that they ignore the small customers. They are also reasonably priced. Their support is excellent, I had worked with ADP in a prior position, and we did not have the same kind of support
Read full review Return on Investment Collective Health has helped employees more accurately forecast their medical expenses and budget accordingly Collective Health has significantly improved the experience of employees with the submission of medical expenses claims Read full review Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect. Read full review ScreenShots