What users are saying about
4 Ratings
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32 Ratings
4 Ratings
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Score 9 out of 101

IT Glue

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32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Likelihood to Recommend

Concord

Contract management is well suited, and templates are less appropriate, but still a nice feature.
Piper Paton Shano profile photo

IT Glue

IT Glue is well suited to any size managed service provider that requires a secure central knowledge base. IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
Shaun Joubert profile photo

Feature Rating Comparison

Contract Authoring

Concord
8.4
IT Glue
Contract creation
Concord
8.5
IT Glue
Contract templates
Concord
9.1
IT Glue
Clause library/saved fields
Concord
6.9
IT Glue
Guided logic
Concord
9.1
IT Glue

Contract Collaboration

Concord
8.6
IT Glue
Contract sharing
Concord
8.9
IT Glue
Contract editing
Concord
8.9
IT Glue
Collaborating on contracts
Concord
8.9
IT Glue
Approval process
Concord
9.6
IT Glue
Interdepartmental workflows
Concord
6.9
IT Glue

Contract Monitoring

Concord
8.0
IT Glue
Contract database
Concord
7.3
IT Glue
Legacy contracts
Concord
7.6
IT Glue
Contract search
Concord
8.9
IT Glue
Contract milestone reminders & alerts
Concord
8.2
IT Glue
Custom contract reports
Concord
6.9
IT Glue
Tracking contract status
Concord
8.3
IT Glue
Compliance check
Concord
9.1
IT Glue

Pros

Concord

  • Automated templates are incredibly easy to implement. Concord also does, for the most part, very well at keeping formatting when uploading documents in Word. The only downside is if you use formulas (naming convention for contracts), if you do not copy + paste as values before uploading then it will give the contract the name of the formula.
Jacob Wall profile photo

IT Glue

  • Linking related items together to form a big picture view of a network and all of its moving pieces.
  • Integration with our PSA and RMM to provide alerts by creating tickets for things that are expiring like domains, certificates, warranties, and documentation.
  • The ability to track our users' engagement with the tool to encourage a culture of documentation and standardization.
Jennifer Henney profile photo

Cons

Concord

  • For what we use, we do not see any areas that are in need of improvement.
Shelle Pourmanafzadehardabili profile photo

IT Glue

  • So far we have enjoyed the functionality of ITG with one exception:
  • The search feature is severely lacking. We have thousands of articles in this knowledge base but the search window is about 1" wide and only shows the first few words of each article. Within our system, those first few words are often the same "SYSTEMS: How-To...". If we are searching for a system, we will have no alternative but to manually try to find this document by browsing through folders within ITG.
  • Unfortunately ITG has not responded to a flurry of enhancement requests around this feature, that go back quite a while.
  • The functionality that would make this a killer app for us would be a dedicated search page that displayed results like a Google search page.
  • Ability to export all client documentation if the client moves to another provider.
Wil Buchanan profile photo

Usability

Concord

No score
No answers yet
No answers on this topic

IT Glue

IT Glue 8.7
Based on 6 answers
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
Glen Nash profile photo

Performance

Concord

No score
No answers yet
No answers on this topic

IT Glue

IT Glue 9.0
Based on 6 answers
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Dale Bradford profile photo

Support

Concord

No score
No answers yet
No answers on this topic

IT Glue

IT Glue 8.3
Based on 3 answers
I haven't had much experience with IT Glue support, but whenever I have had to contact them, they have been quick to respond and have provided solutions for any problems we have come across. They have been a big help in keeping our documentation accessible for our growing client base.
No photo available

Alternatives Considered

Concord

I would rather not compare apples and apples nor apples and oranges, and just share Concord has been an excellent Contract Management System for current organization.
Piper Paton Shano profile photo

IT Glue

We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Ian Hansen profile photo

Return on Investment

Concord

  • Since our implementation, I am saving a few hours a month in managing our IC contracts.
  • When people have questions about contracts, now it's clear "Hey, look in Concord" versus "Hey, does John or Sally have this contract?".
Jacob Wall profile photo

IT Glue

  • This has made us more productive as far as finding reliable data to manage our customers.
  • Its ease of use has allowed us to make passwords and configuration more secure.
  • The ability to gain access to data from anywhere has saved time and removed the need to constantly remote in to the office for information.
No photo available

Pricing Details

Concord

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Concord Editions & Modules

Edition
Starter, starting at$501
Professional, starting at$751
Enterprise, starting at$951
  1. per seat, per month, billed annually
Additional Pricing Details
All inclusive pricing built for you. Concord pricing includes implementation, services, and unlimited support. All Concord plans include unlimited documents and unlimited e-signatures.

IT Glue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$495

IT Glue Editions & Modules

Edition
Basic$191
Select$291
Enterprise$391
  1. per user
Additional Pricing Details

Add comparison