TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Contact about Conga CLM

Please fill out the form below to get in touch.

Conga

Connect with Conga

What are you interested in?

Already have an account?

You hereby consent to have TrustRadius share the information supplied on this form with Conga so that Conga and TrustRadius may contact you in regard to the information requested.

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Conga CLM

    Score8.8 out of 10
    N/AConga CLM (formerly Conga Contracts, or Novatus) is a contract management software solution built around features such as contract creation, automated notifications, and approval and workflows.N/A

    ServiceNow App Engine

    Score8.1 out of 10
    N/AServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A
    Pricing
    Conga CLMServiceNow App Engine
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Conga CLMServiceNow App Engine
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsConga offers customized pricing for their CLM product. The pricing prioritizes: Business needs Commitment to partnership Flexibility Budget alignment Competitive pricing Transparency—
    More Pricing Information
    Community Pulse
    Conga CLMServiceNow App Engine
    Considered Both Products
    Conga
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    119 Answers
    92%
    Would buy again
    12 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    99 Answers
    100%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    113 Answers
    100%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    70 Answers
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    81%
    Implementation went as expected
    85 Answers
    100%
    Implementation went as expected
    9 Answers
    Features
    Conga CLMServiceNow App Engine
    Contract Authoring
    Comparison of Contract Authoring features of Conga CLM and ServiceNow App Engine
    Feature
    Conga CLM
    8.5
    120 Ratings
    4% above category average
    ServiceNow App Engine
    -
    Ratings
    Contract creation8.8117 Ratings00 Ratings
    Contract templates8.8112 Ratings00 Ratings
    Clause library/saved fields8.9106 Ratings00 Ratings
    Guided logic7.693 Ratings00 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of Conga CLM and ServiceNow App Engine
    Feature
    Conga CLM
    8.3
    110 Ratings
    1% above category average
    ServiceNow App Engine
    -
    Ratings
    Contract sharing8.4102 Ratings00 Ratings
    Contract editing8.4100 Ratings00 Ratings
    Collaborating on contracts8.395 Ratings00 Ratings
    MS Word plug-in8.197 Ratings00 Ratings
    Approval process8.299 Ratings00 Ratings
    Interdepartmental workflows8.191 Ratings00 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of Conga CLM and ServiceNow App Engine
    Feature
    Conga CLM
    8.7
    109 Ratings
    5% above category average
    ServiceNow App Engine
    -
    Ratings
    Contract database8.6103 Ratings00 Ratings
    Contract search8.4103 Ratings00 Ratings
    Contract milestone reminders & alerts8.299 Ratings00 Ratings
    Custom contract reports8.3100 Ratings00 Ratings
    Tracking contract status8.6102 Ratings00 Ratings
    Compliance check8.682 Ratings00 Ratings
    Contract Management
    Comparison of Contract Management features of Conga CLM and ServiceNow App Engine
    Feature
    Conga CLM
    8.2
    82 Ratings
    0% above category average
    ServiceNow App Engine
    -
    Ratings
    Contract Storage8.680 Ratings00 Ratings
    Advanced Search and Filtering8.474 Ratings00 Ratings
    Customizable Contract Templates8.276 Ratings00 Ratings
    Workflow Acceleration7.870 Ratings00 Ratings
    E-Signatures8.470 Ratings00 Ratings
    Reminders and Alerts8.174 Ratings00 Ratings
    Analytics and Reporting8.575 Ratings00 Ratings
    Integration with other Systems8.070 Ratings00 Ratings
    Low-Code Development
    Comparison of Low-Code Development features of Conga CLM and ServiceNow App Engine
    Feature
    Conga CLM
    -
    Ratings
    ServiceNow App Engine
    8.1
    12 Ratings
    4% below category average
    Visual Modeling00 Ratings7.312 Ratings
    Drag-and-drop Interfaces00 Ratings8.411 Ratings
    Platform Security00 Ratings8.412 Ratings
    Platform User Management00 Ratings8.012 Ratings
    Reusability00 Ratings8.411 Ratings
    Platform Scalability00 Ratings8.312 Ratings
    Best Alternatives
    Conga CLMServiceNow App Engine
    Small Businesses
    DocuSign CLM
    Score8.2 out of 10
    Zoho Creator
    Score7.7 out of 10
    Medium-sized Companies
    Ironclad
    Score7.9 out of 10
    AppSheet
    Score8.2 out of 10
    Enterprises
    Icertis
    Score7.8 out of 10
    Oracle APEX
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Conga CLMServiceNow App Engine
    Likelihood to Recommend
    8.8
    (128 ratings)
    8.5
    (13 ratings)
    Likelihood to Renew
    8.9
    (3 ratings)
    -
    (0 ratings)
    Usability
    8.5
    (6 ratings)
    8.2
    (9 ratings)
    Availability
    8.2
    (2 ratings)
    10.0
    (1 ratings)
    Performance
    9.1
    (2 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.3
    (6 ratings)
    -
    (0 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (2 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Product Scalability
    3.6
    (2 ratings)
    8.0
    (1 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Conga CLMServiceNow App Engine
    Likelihood to Recommend
    Conga
    And I mean that wholeheartedly, only because my experience has been so wonderful, and one of the things that I was warned against moving to Conga CLM was support. "Oh, their support's not that great." Absolutely wrong. I have received nothing but top-notch service support and there have been a lot of service requests for me only because of my gap in knowledge and every single person, one person in particular, always was jumped right in, very quick to respond, didn't just throw a knowledge article at me, actually said, "Hey, let's get on a Zoom together. Let's figure out what the issue is, and let's figure out what the solution is. " And it's that game changer for me. I'm very big on customer service, and Conga's support staff is amazing. I give a 12 on that. The product itself is just easy, and the team loves it. It works great. I work directly with sales, and we're actually wanting to get more of our documents into Conga CLM. Right now, we just have our master service agreement and some of our order forms, but we have other amendments and addendums and other business lines that we're trying to get into the system. It's just finding time.
    Incentivized
    Read full review
    ServiceNow
    I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.
    Incentivized
    Read full review
    Pros
    Conga
    • Template driven contract creation: when sales team needs to generate multiple contracts per day, instead of manually drafting each contract , by Conga CLM we can select pre approved template and system auto fills pricing details , customer name, legal terms etc
    • Renewal and obligation tracking: Conga CLM sends automated alerts when renewal noticed needs to be send 30days before expiry. It also flags upcoming renewals.
    • Audit trail and compliance: Conga CLM logs every action automatically and supports regulatory compliance like SOX audit.
    Incentivized
    Read full review
    ServiceNow
    • App Engine can be used by non-developers to create Applications on the go, without coding.
    • App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
    • App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.
    Incentivized
    Read full review
    Cons
    Conga
    • X-author for Word can be improved as it does not maintain a stable connection and the org gets disconnected frequently.
    • It does not support grandparent relationship for merge field population.
    • A separate package needs to be installed for the integration of CPQ and CLM tools from Conga.
    Incentivized
    Read full review
    ServiceNow
    • The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
    • It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.
    Incentivized
    Read full review
    Likelihood to Renew
    Conga
    Simple and easy to use for the legal team to creates contracts in Salesforce and with the help of conga contract attaches the different clauses through the bundle and sends them for negotiation and for signature. This is the primary work they do from Conga contracts. We had solution which is build using conga contracts, conga composer and conga sign
    Incentivized
    Read full review
    ServiceNow
    There are limited use cases where we are just using the service now app engine as of now
    Incentivized
    Read full review
    Usability
    Conga
    I would give it a 10 because it's easy. The way that we've set it up and the process, you know, when you're working with a sales team, which is what I work with, they need something easy to learn and quick because they need to concentrate on making sales. So you got to give them that. And that's exactly what Conga CLM has offered to us, a very easy platform that they can get their contracts out the door, we can get to clients and then they can move on to their next sale.
    Incentivized
    Read full review
    ServiceNow
    Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction
    Incentivized
    Read full review
    Reliability and Availability
    Conga
    Conga CLM’s availability has been solid in my experience as for a logistics company like ours that needs access across time zones and departments, Conga CLM is a great solution.
    Incentivized
    Read full review
    ServiceNow
    Almost 100% available on time
    Incentivized
    Read full review
    Performance
    Conga
    Conga CLM performs reliably across our organization. It handles large volumes of contracts without lag, keeps workflows flowing smoothly, and processes automation tasks efficiently. The system remains responsive, even during busy days, no performance lag.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Support Rating
    Conga
    Very very difficult to get support. The support team is great for simple, general questions. If we ran into anything complex, we usually would figure it out before they could help us. We often were bounced around from rep to rep
    Incentivized
    Read full review
    ServiceNow
    They tried their best to resolve our queries every time we contacted them about any technical support
    Incentivized
    Read full review
    In-Person Training
    Conga
    Conga University is very well made. Loved it!
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Online Training
    Conga
    Conga University is the best! loved it. The courses are very well designed which makes learning easy and great. I have taken courses for conga contracts, composer, conga sign, and conga batch. Courses are beneficial if you want to implement Conga products for your clients or for your organization. Highly recommended to sign up for Conga university and start learning
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Implementation Rating
    Conga
    The process involved Salesforce object creation and fields with installing conga contracts and conga composer and setting up security for the users
    Incentivized
    Read full review
    ServiceNow
    App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
    Incentivized
    Read full review
    Alternatives Considered
    Conga
    Conga CLM capabilities and speed is very good compared to other CLM solutions and also scalable and easy to configure and manage the enhancements. Conga CLm is also great for multiple verticals and users from various departments can easily adopt to the CLM applications or tool. The eas of use is also a factor
    Incentivized
    Read full review
    ServiceNow
    There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.
    Incentivized
    Read full review
    Scalability
    Conga
    Based on my experience using Conga CLM across a growing logistics operation with varied departments, I’d confidently rate its overall scalability a 9 out of 10. Provides multi site support, has proven ready for the long haul and provides a secure environment.
    Incentivized
    Read full review
    ServiceNow
    It is scalable but not reliable
    Incentivized
    Read full review
    Return on Investment
    Conga
    • The time saved for our Legal team to generate and go through redlining for customers allows us to process the create the multitude of contracts that come through the system daily quickly and correctly.
    • Sales is able to get accurate information relatively quickly and get contracts in customers hands faster due to the tools available. This provides our business a much more sustainable and quick ability to grow.
    Incentivized
    Read full review
    ServiceNow
    • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
    • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
    Incentivized
    Read full review
    ScreenShots

    Conga CLM Screenshots

    Screenshot of Salesforce Contract CreationScreenshot of CLM DashboardScreenshot of CLM AnalyticsScreenshot of Conversation AI Agent