ConnectWise Asio vs. Datto RMM

As far as finding a company its a little easier than figuring out what we do for that company. We have opportunities in ConnectWise Asio and its hard to search what year it was a lost opp.

Incentivized

It is a great tool for end systems management and monitoring. It has generally served well and can assist inmanaginf the devices for multiple clients / sites as needed. Remote control software leave alot to be desired and can be greatlly improved. Great for creating systems policies and providing basic end systems management.

Incentivized

• contacting the right person from a company
• showing sells opportunities
• showing all lost and won opps

Incentivized

• Script jobs are easy to write up and quick to push out.
• It gathers a lot of data regarding the machine.

Incentivized

• filtering out opps and dates better to where they are searchable
• being more user friendly
• updating new features more frequently
• updating the search tab to where its easier to find companies and contacts

Incentivized

• The Splashtop streamer in the Remote Tools breaks frequently
• The New UI is feature-rich, but not intuitive to set up. You CAN find a way to show all of the information you need, but you may need to reach out to support to get there

Incentivized

In my opinion, Datto RMM fails at almost everything you throw at it.

Hubspot is much more user friendly but there are certain things that hubspot doesnt do such as submitting tickets and looking at history with contact/company.

Incentivized

Both Datto and SolarWinds leave a lot to be desired but from a technological aspect, but SolarWinds products are substantially better. At least when they aren't being hacked. SolarWinds was an intuitive design with some decent features that made management much more seamless and, well profitable. Datto products are nearly impossible to implement out of the box and even after months of customization, their RMM products were terrible.

• integrating with other CRMs and platforms

Incentivized

• It has reduced our support costs significantly
• Allowed us to add great value to our service offering
• Documentation became easier as it allowed us to standardize configurations across multiple sites

Incentivized