80 Ratings
165 Ratings
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Score 7.8 out of 100
80 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Monitoring Tasks

    7.8

    ConnectWise Automate

    78%

    N-able RMM

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 5/5 features

    Remote monitoring

    7.6
    76%
    16 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.4
    74%
    15 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    7.9
    79%
    16 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.1
    81%
    15 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.1
    81%
    16 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.6

    ConnectWise Automate

    76%

    N-able RMM

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 4/4 features

    Patch Management

    7.2
    72%
    15 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.5
    75%
    15 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.3
    83%
    16 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.3
    73%
    16 Ratings
    N/A
    0 Ratings

    Reporting

    7.8

    ConnectWise Automate

    78%

    N-able RMM

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 4/4 features

    Performance data reports

    8.1
    81%
    15 Ratings
    N/A
    0 Ratings

    Customizable reporting

    8.6
    86%
    14 Ratings
    N/A
    0 Ratings

    Data visualization

    7.6
    76%
    14 Ratings
    N/A
    0 Ratings

    Risk analysis

    7.0
    70%
    13 Ratings
    N/A
    0 Ratings

    Security

    6.8

    ConnectWise Automate

    68%

    N-able RMM

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 3/3 features

    Data backup and recovery

    5.4
    54%
    10 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    6.9
    69%
    15 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.1
    81%
    26 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ConnectWise Automate is rated higher in 1 area: Support Rating
    • N-able RMM is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    7.9

    ConnectWise Automate

    79%
    53 Ratings
    9.4

    N-able RMM

    94%
    25 Ratings

    Likelihood to Renew

    8.0

    ConnectWise Automate

    80%
    3 Ratings

    N-able RMM

    N/A
    0 Ratings

    Usability

    3.2

    ConnectWise Automate

    32%
    3 Ratings
    9.5

    N-able RMM

    95%
    2 Ratings

    Performance

    3.0

    ConnectWise Automate

    30%
    8 Ratings

    N-able RMM

    N/A
    0 Ratings

    Support Rating

    8.2

    ConnectWise Automate

    82%
    26 Ratings
    7.1

    N-able RMM

    71%
    2 Ratings

    Online Training

    7.1

    ConnectWise Automate

    71%
    2 Ratings

    N-able RMM

    N/A
    0 Ratings

    Implementation Rating

    7.3

    ConnectWise Automate

    73%
    2 Ratings

    N-able RMM

    N/A
    0 Ratings

    Likelihood to Recommend

    ConnectWise Automate

    We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
    Erik Metzler | TrustRadius Reviewer

    N-able RMM

    SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
    Jack Bowling | TrustRadius Reviewer

    Pros

    ConnectWise Automate

    • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
    • Computer/server monitoring with thresholds and warning
    • Search - tracking down computers when you have many by name, logged in user, IP
    • End user ticket raising is built into the tray icon which make access really easy
    Anonymous | TrustRadius Reviewer

    N-able RMM

    • It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
    • SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
    • Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
    Bryant Lee | TrustRadius Reviewer

    Cons

    ConnectWise Automate

    • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
    • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
    Adam Friedli | TrustRadius Reviewer

    N-able RMM

    • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
    • Load times in certain menus, regardless of server specs.
    • Integration with 3rd party applications.
    • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ConnectWise Automate

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $700

    ConnectWise Automate Editions & Modules

    Edition
    Implementation Fee$700
    Agents$1.00-$6.002
    1. none
    2. per month/per agent
    Additional Pricing Details

    N-able RMM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    N-able RMM Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    ConnectWise Automate

    ConnectWise Automate 8.0
    Based on 3 answers
    Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
    Jack Skinner | TrustRadius Reviewer

    N-able RMM

    No score
    No answers yet
    No answers on this topic

    Usability

    ConnectWise Automate

    ConnectWise Automate 3.2
    Based on 3 answers
    The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
    Scott Sanford | TrustRadius Reviewer

    N-able RMM

    N-able RMM 9.5
    Based on 2 answers
    The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
    Jack Bowling | TrustRadius Reviewer

    Performance

    ConnectWise Automate

    ConnectWise Automate 3.0
    Based on 8 answers
    It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
    Ian Hansen | TrustRadius Reviewer

    N-able RMM

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ConnectWise Automate

    ConnectWise Automate 8.2
    Based on 26 answers
    ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
    Asfer Bin Saleh | TrustRadius Reviewer

    N-able RMM

    N-able RMM 7.1
    Based on 2 answers
    The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
    Jack Bowling | TrustRadius Reviewer

    Online Training

    ConnectWise Automate

    ConnectWise Automate 7.1
    Based on 2 answers
    LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
    Carson Hagan, ITILv3 | TrustRadius Reviewer

    N-able RMM

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    ConnectWise Automate

    ConnectWise Automate 7.3
    Based on 2 answers
    Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
    Jack Skinner | TrustRadius Reviewer

    N-able RMM

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ConnectWise Automate

    The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have 100's of endpoints across many locations this gets messy. In Automate, you can create 'sites' under each client and move systems into them to not only organize, but to allow running of scripts on those groups.Unlike Continuum, Automate allows you to dynamically add systems to groups. Each group can be configured to run certain scripts, perform tasks or monitor for something specific. An example would be servers with SQL server. You could add these to a group based on SQL being installed and then monitor for specific SQL related events. The remote control in Automate has proven to be much faster and more reliable than LogMeIn that is used in Continuum.
    David Wertz, CHSP | TrustRadius Reviewer

    N-able RMM

    SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ConnectWise Automate

    • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
    • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
    • We found the pricing to be very competitive.
    • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
    Anonymous | TrustRadius Reviewer

    N-able RMM

    • The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
    • Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
    • The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
    Michael Gombosi | TrustRadius Reviewer

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