ConnectWise RMM vs. Elastic Observability

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise RMM
Score 6.8 out of 10
N/A
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…N/A
Elastic Observability
Score 8.8 out of 10
N/A
Elastic Observability, from Elastic, the makers of Elasticsearch, is a solution that aims to bring logs, metrics, and APM based on the former Opbeat (acquired by Elastic in 2017) traces together at scale in a single stack so users can monitor and react to events happening anywhere in an IT environment. It's free and open to start, and adds the Logs, Metrics, APM (formerly Opbeat), and Uptime modules to the Elastic (ELK) Stack.N/A
Pricing
ConnectWise RMMElastic Observability
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ConnectWise RMMElastic Observability
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ConnectWise RMMElastic Observability
Top Pros
Top Cons
Best Alternatives
ConnectWise RMMElastic Observability
Small Businesses
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
InfluxDB
InfluxDB
Score 8.7 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
GitLab
GitLab
Score 8.6 out of 10
Enterprises
TeamViewer
TeamViewer
Score 8.5 out of 10
NetBrain Technologies
NetBrain Technologies
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ConnectWise RMMElastic Observability
Likelihood to Recommend
7.3
(7 ratings)
8.0
(4 ratings)
User Testimonials
ConnectWise RMMElastic Observability
Likelihood to Recommend
ConnectWise
ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.
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Elastic
We can use this Elastic Observability in our business problems such as Creating internal/operational efficiencies issues, customer relations/service, and business process outcomes issues. This product has a lot of features for the above problems. But this product may be having some issues when charting purposes. But it can adjust for that purpose.
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Pros
ConnectWise
  • Provides lightweight, easy to install software agent to deploy to client devices
  • Robust reporting, including hardware & installed software reports
  • Provides generally stable service for remote access to client devices
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Elastic
  • Open source code base
  • Community support
  • Is fast in processing
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Cons
ConnectWise
  • We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
  • Setting up MAC users is not easy
  • resolving existing tickets in the portal - understanding the ConnectWise notes
  • Account Management - Since ConnectWise took over, we have no idea who our account management team is.
  • Patch Management needs more improvement
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Elastic
  • Difficult to setup/maintain
  • Search pattern bar could be more user-friendly
  • Premium subscription features are very expensive
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Alternatives Considered
ConnectWise
Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
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Elastic
Splunk is a very good product but the licensing costs are high; we utilise the best of both worlds by using both products for slightly different purposes. We put the voluminous data with simple use cases in Elastic where it doesn't cost too much and can be searched quickly while putting the less voluminous data with more complex use cases in Splunk so we can take advantage of Splunk's very comprehensive but often much slower SPL search query language
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Return on Investment
ConnectWise
  • The product upgrades stay up to date with our business needs.
  • The product is an important part of our overall budget.
  • The product helps with the planning and success of our Department.
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Elastic
  • Cost management.
  • Good customer increment.
  • Time management.
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