TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Contactability

    Score7 out of 10
    N/AContactability is a multi-channel marketing platform which automates the lead conversion process.

    $149

    per month

    Salesflare

    Score10 out of 10
    Small Businesses (1-50 employees)
    Salesflare headquartered in Antwerp offers their small business intelligent CRM, providing automated event tracking and related features designed to aid the operations of SMBs.

    $39

    per month per user

    Pricing
    ContactabilitySalesflare
    Editions & Modules
    No answers on this topic
    Growth
    $39
    per month per user
    Pro
    $64
    per month per user
    Enterprise
    $124
    per month per user
    Offerings
    Pricing Offerings
    ContactabilitySalesflare
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Annual billing discounts are available.
    More Pricing Information
    Community Pulse
    ContactabilitySalesflare
    Considered Both Products
    Contactability
    No answer on this topic
    Salesflare
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    15 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    15 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    No answers on this topic
    93%
    Implementation went as expected
    14 Answers
    Features
    ContactabilitySalesflare
    Sales Force Automation
    Comparison of Sales Force Automation features of Contactability and Salesflare
    Feature
    Contactability
    6.3
    1 Ratings
    22% below category average
    Salesflare
    8.5
    17 Ratings
    8% above category average
    Customer data management / contact management6.01 Ratings9.616 Ratings
    Workflow management7.01 Ratings9.217 Ratings
    Territory management7.01 Ratings5.12 Ratings
    Opportunity management7.01 Ratings9.017 Ratings
    Integration with email client (e.g., Outlook or Gmail)6.01 Ratings10.017 Ratings
    Contract management5.01 Ratings10.01 Ratings
    Quote & order management6.01 Ratings6.12 Ratings
    Interaction tracking7.01 Ratings8.615 Ratings
    Channel / partner relationship management6.01 Ratings9.310 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Contactability and Salesflare
    Feature
    Contactability
    4.3
    1 Ratings
    57% below category average
    Salesflare
    8.3
    1 Ratings
    8% above category average
    Case management4.01 Ratings9.01 Ratings
    Call center management5.01 Ratings7.01 Ratings
    Help desk management4.01 Ratings9.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Contactability and Salesflare
    Feature
    Contactability
    6.0
    1 Ratings
    25% below category average
    Salesflare
    9.7
    15 Ratings
    23% above category average
    Lead management6.01 Ratings9.415 Ratings
    Email marketing6.01 Ratings10.014 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Contactability and Salesflare
    Feature
    Contactability
    6.7
    1 Ratings
    14% below category average
    Salesflare
    8.4
    15 Ratings
    9% above category average
    Task management6.01 Ratings8.715 Ratings
    Billing and invoicing management7.01 Ratings8.01 Ratings
    Reporting7.01 Ratings8.415 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Contactability and Salesflare
    Feature
    Contactability
    6.3
    1 Ratings
    19% below category average
    Salesflare
    9.2
    16 Ratings
    18% above category average
    Forecasting6.01 Ratings8.813 Ratings
    Pipeline visualization7.01 Ratings10.016 Ratings
    Customizable reports6.01 Ratings8.714 Ratings
    Customization
    Comparison of Customization features of Contactability and Salesflare
    Feature
    Contactability
    7.0
    1 Ratings
    9% below category average
    Salesflare
    8.9
    15 Ratings
    15% above category average
    Custom fields7.01 Ratings10.015 Ratings
    Custom objects8.01 Ratings10.02 Ratings
    Scripting environment6.01 Ratings00 Ratings
    API for custom integration00 Ratings6.812 Ratings
    Security
    Comparison of Security features of Contactability and Salesflare
    Feature
    Contactability
    6.5
    1 Ratings
    26% below category average
    Salesflare
    8.4
    14 Ratings
    0% above category average
    Single sign-on capability7.01 Ratings8.210 Ratings
    Role-based user permissions6.01 Ratings8.513 Ratings
    Social CRM
    Comparison of Social CRM features of Contactability and Salesflare
    Feature
    Contactability
    7.0
    1 Ratings
    7% below category average
    Salesflare
    6.9
    10 Ratings
    9% below category average
    Social data6.01 Ratings6.910 Ratings
    Social engagement8.01 Ratings6.910 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Contactability and Salesflare
    Feature
    Contactability
    7.0
    1 Ratings
    7% below category average
    Salesflare
    8.8
    11 Ratings
    15% above category average
    Marketing automation6.01 Ratings8.611 Ratings
    Compensation management8.01 Ratings9.01 Ratings
    Platform
    Comparison of Platform features of Contactability and Salesflare
    Feature
    Contactability
    6.0
    1 Ratings
    24% below category average
    Salesflare
    9.1
    15 Ratings
    18% above category average
    Mobile access6.01 Ratings9.115 Ratings
    Best Alternatives
    ContactabilitySalesflare
    Small Businesses
    Salesflare
    Score10 out of 10
    Less Annoying CRM
    Score9.9 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ContactabilitySalesflare
    Likelihood to Recommend
    7.0
    (1 ratings)
    10.0
    (17 ratings)
    Usability
    -
    (0 ratings)
    9.3
    (15 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (9 ratings)
    User Testimonials
    ContactabilitySalesflare
    Likelihood to Recommend
    Contactability
    Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
    Incentivized
    Read full review
    Salesflare
    If a client or friend of mine was in search of a quality tool that is a robust CRM and has a great team behind it, I would highly recommend SalesFlare. The team has consistently updated the application; it is a robust and useful tool, and most importantly, the team behind SalesFlare is easy to work with when needed.
    Incentivized
    Read full review
    Pros
    Contactability
    • The software reporting system is really clean and works well and they are good at sending you leads.
    • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
    • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
    Incentivized
    Read full review
    Salesflare
    • Organization of our clients as well lead and opportunity tracking and management.
    • Pipeline management and a significant amount of depth when it comes to monitoring sales and other opportunities.
    • It provides an overview of the sales process and custom fields for individual accounts (such as branding).
    Read full review
    Cons
    Contactability
    • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
    • The software training videos were confusing to non technical users.
    • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
    Incentivized
    Read full review
    Salesflare
    • Salesflare automatically captures and organises data about leads so it can effectively surface the ones that require your attention. It also provides you with the tools to do just that. What it doesn't cover as much right now is feeding top of the funnel: I would for example happily pay extra to have a website visitor identification functionality into the mix.
    Read full review
    Usability
    Contactability
    No answers on this topic
    Salesflare
    The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
    Read full review
    Support Rating
    Contactability
    No answers on this topic
    Salesflare
    Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends) But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
    Read full review
    Alternatives Considered
    Contactability
    Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
    Incentivized
    Read full review
    Salesflare
    Pipedrive was another option but I chose Salesflare for the seamless integration into my regular everyday workflow as well as its ability to integrate with just about any app you can think of. It plays nice with all of my other apps and makes using a CRM actually fun. I love the fact it works inside my Gsuite account and automatically pulls data from Gsuite into Salesflare.
    Incentivized
    Read full review
    Return on Investment
    Contactability
    • We got our people to become more open minded in trying new software and exploring options for automation.
    • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
    • Once used correctly, we did have a large increase in the number of new clients that our office handled.
    Incentivized
    Read full review
    Salesflare
    • As a start up, Salesflare was perfect for me. It was easy to get up and running; easy for me to import my contacts, and easy to earn the features.
    • I like the price point - lots of features for a reasonable price.
    Read full review
    ScreenShots

    Salesflare Screenshots

    Screenshot of the visual, drag-and-drop sales pipeline used to track leads.Screenshot of the centralized dashboard to visualize conversations with leads.Screenshot of an example of the sales reporting.Screenshot of where to send email sequences or automated email campaigns from within a CRM.Screenshot of how a connected CRM can be used from within an email inbox, to stop switching tabs.Screenshot of where to add and track leads straight from LinkedIn, with a built-in email finder.