What users are saying about
10 Ratings
1 Ratings
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Score 7 out of 100
10 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Salesflare

I have always struggled with using CRMs. Either they try and remove you from your everyday workflow or they are full of features you don't want/use. Salesflare integrates exactly the way you would want a CRM to integrate and it plays nice with just about any other software you use for your business. Salesflare may not be as feature-rich as some other CRMs but it beats out just about everyone when it comes to seamless integration, ease of use and overall enjoyment of using a CRM.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Salesflare
8.7
Customer data management / contact management
Contactability
6.0
Salesflare
10.0
Workflow management
Contactability
7.0
Salesflare
10.0
Territory management
Contactability
7.0
Salesflare
5.7
Opportunity management
Contactability
7.0
Salesflare
9.3
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Salesflare
10.0
Contract management
Contactability
5.0
Salesflare
10.0
Quote & order management
Contactability
6.0
Salesflare
6.7
Interaction tracking
Contactability
7.0
Salesflare
9.6
Channel / partner relationship management
Contactability
6.0
Salesflare
7.0

Customer Service & Support

Contactability
4.3
Salesflare
8.3
Case management
Contactability
4.0
Salesflare
9.0
Call center management
Contactability
5.0
Salesflare
7.0
Help desk management
Contactability
4.0
Salesflare
9.0

Marketing Automation

Contactability
6.0
Salesflare
9.5
Lead management
Contactability
6.0
Salesflare
10.0
Email marketing
Contactability
6.0
Salesflare
8.9

CRM Project Management

Contactability
6.7
Salesflare
8.9
Task management
Contactability
6.0
Salesflare
9.3
Billing and invoicing management
Contactability
7.0
Salesflare
8.0
Reporting
Contactability
7.0
Salesflare
9.3

CRM Reporting & Analytics

Contactability
6.3
Salesflare
8.6
Forecasting
Contactability
6.0
Salesflare
10.0
Pipeline visualization
Contactability
7.0
Salesflare
10.0
Customizable reports
Contactability
6.0
Salesflare
5.7

Customization

Contactability
7.0
Salesflare
9.5
Custom fields
Contactability
7.0
Salesflare
9.6
Custom objects
Contactability
8.0
Salesflare
9.6
Scripting environment
Contactability
6.0
Salesflare
API for custom integration
Contactability
Salesflare
9.3

Security

Contactability
6.5
Salesflare
9.6
Single sign-on capability
Contactability
7.0
Salesflare
10.0
Role-based user permissions
Contactability
6.0
Salesflare
9.3

Social CRM

Contactability
7.0
Salesflare
9.6
Social data
Contactability
6.0
Salesflare
9.6
Social engagement
Contactability
8.0
Salesflare
9.6

Integrations with 3rd-party Software

Contactability
7.0
Salesflare
8.5
Marketing automation
Contactability
6.0
Salesflare
8.0
Compensation management
Contactability
8.0
Salesflare
9.0

Platform

Contactability
6.0
Salesflare
10.0
Mobile access
Contactability
6.0
Salesflare
10.0

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Salesflare

  • Salesflare organizes your clients (accounts) and contacts
  • Great amount of depth when it comes to monitoring sales and other opportunities
  • Ability to add custom fields to individual accounts such as branding
Kevin Miller | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Salesflare

  • It works wonderfully as a CRM for freelancers, consultants and small teams but feels like it would become more difficult to integrate with larger teams
  • Sometimes have issues with email syncing with missing emails or having to reconnect my email to Salesflare
  • Emails are sent from the app using their own servers, I would prefer to send via my own email system (Gsuite) for better delivery
Gary Shouldis | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Salesflare

Salesflare does its own thing compared to the others I've tried. It's unique even though it shares many of the main features a CRM should have. Salesforce Lightning is amazing and feature-packed but can often get overwhelming depending on your use case. I never experience any slight lag or load times with Salesflare. Lightning can sometimes hang depending on your browser etc.
Kevin Miller | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Salesflare

  • I save dozens of hours each month managing new clients and leads, Salesflare easily pays for itself each month
  • Between the great mobile app and integration with Gsuite, Salesflare is the perfect CRM for the mobile user. I no longer feel chained to a desktop to manage my leads.
  • I used to have a Love-Hate relationship with CRMs but now actually enjoy using a CRM since using Salesflare and feel like I actually realize the value of using a CRM.
Gary Shouldis | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesflare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactability
7.0
Salesflare
9.6

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