Contactually CRM (discontinued) vs. Kustomer
Contactually CRM (discontinued) vs. Kustomer
Product | Rating | Most Used By | Product Summary | Starting Price |
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Contactually CRM (discontinued) | N/A | Contactually was a CRM for real estate agents and brokerages, that automatically prompted users to take action with the most important people to prevent things from falling through the cracks. Contactually was acquired by Compass in 2019, and is no longer available. | $69 per month | |
Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
Contactually CRM (discontinued) | Kustomer | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
More Pricing Information |
Contactually CRM (discontinued) | Kustomer | |
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Top Pros | ||
Top Cons |
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Contactually CRM (discontinued) | Kustomer | ||||||||||||||||||||||||||||||
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Social CRM |
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Integrations with 3rd-party Software |
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Platform |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Contactually CRM (discontinued) | Kustomer | |
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Small Businesses | Salesmate Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Creatio Score 9.1 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Creatio Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Contactually CRM (discontinued) | Kustomer | |
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Likelihood to Recommend | 9.0 (5 ratings) | 9.0 (38 ratings) |
Likelihood to Renew | 1.0 (1 ratings) | 7.9 (2 ratings) |
Usability | 7.0 (1 ratings) | 8.4 (4 ratings) |
Availability | - (0 ratings) | 9.1 (2 ratings) |
Performance | - (0 ratings) | 6.4 (2 ratings) |
Support Rating | - (0 ratings) | 9.9 (7 ratings) |
In-Person Training | - (0 ratings) | 7.6 (2 ratings) |
Online Training | - (0 ratings) | 8.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.9 (2 ratings) |
Configurability | - (0 ratings) | 7.9 (2 ratings) |
Ease of integration | - (0 ratings) | 7.2 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.7 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (2 ratings) |
Contactually CRM (discontinued) | Kustomer | |
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Likelihood to Recommend | Discontinued Products | Kustomer, LLC |
Pros | Discontinued Products | Kustomer, LLC |
Cons | Discontinued Products | Kustomer, LLC |
Likelihood to Renew | Discontinued Products | Kustomer, LLC |
Usability | Discontinued Products | Kustomer, LLC |
Reliability and Availability | Discontinued Products No answers on this topic | Kustomer, LLC |
Performance | Discontinued Products No answers on this topic | Kustomer, LLC |
Support Rating | Discontinued Products No answers on this topic | Kustomer, LLC |
In-Person Training | Discontinued Products No answers on this topic | Kustomer, LLC |
Online Training | Discontinued Products No answers on this topic | Kustomer, LLC |
Implementation Rating | Discontinued Products No answers on this topic | Kustomer, LLC |
Alternatives Considered | Discontinued Products | Kustomer, LLC |
Scalability | Discontinued Products No answers on this topic | Kustomer, LLC |
Return on Investment | Discontinued Products | Kustomer, LLC |
ScreenShots | Kustomer Screenshots |