What users are saying about
51 Ratings
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Score 8.5 out of 100
22 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Testing and Experimentation

    Contentsquare (Clicktale)

    Feature Set Not Supported
    N/A
    8.8

    SiteSpect

    88%
    SiteSpect ranks higher in 17/17 features

    a/b experiment testing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Split URL testing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Multivariate testing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Multi-page/funnel testing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Cross-browser testing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Mobile app testing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Test significance

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Visual / WYSIWYG editor

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Advanced code editor

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Page surveys

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Preview mode

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Experiment scheduler

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Experiment workflow and approval

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Dynamic experiment activation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Client-side tests

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Server-side tests

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mutually exclusive tests

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Audience Segmentation & Targeting

    Contentsquare (Clicktale)

    Feature Set Not Supported
    N/A
    8.3

    SiteSpect

    83%
    SiteSpect ranks higher in 4/4 features

    Standard visitor segmentation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Behavioral visitor segmentation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Traffic allocation control

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Website personalization

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Results and Analysis

    Contentsquare (Clicktale)

    Feature Set Not Supported
    N/A
    8.9

    SiteSpect

    89%
    SiteSpect ranks higher in 8/8 features

    Heatmap tool

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Click analytics

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Conversion tracking

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Goal tracking

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Test reporting

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Results segmentation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    CSV export

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Experiments results dashboard

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • SiteSpect is rated higher in 1 area: Likelihood to Renew
    • Contentsquare (Clicktale) and SiteSpect are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Contentsquare (Clicktale)

    90%
    13 Ratings
    9.0

    SiteSpect

    90%
    11 Ratings

    Likelihood to Renew

    7.5

    Contentsquare (Clicktale)

    75%
    11 Ratings
    9.3

    SiteSpect

    93%
    7 Ratings

    Usability

    7.0

    Contentsquare (Clicktale)

    70%
    1 Rating

    SiteSpect

    N/A
    0 Ratings

    Support Rating

    Contentsquare (Clicktale)

    N/A
    0 Ratings
    10.0

    SiteSpect

    100%
    2 Ratings

    In-Person Training

    Contentsquare (Clicktale)

    N/A
    0 Ratings
    10.0

    SiteSpect

    100%
    1 Rating

    Implementation Rating

    Contentsquare (Clicktale)

    N/A
    0 Ratings
    10.0

    SiteSpect

    100%
    2 Ratings

    Likelihood to Recommend

    Contentsquare (Clicktale)

    ContentSquare [(Clicktale)] is best suited to deep dive understanding of how web users truly consume your web pages. For example, when a traditional analytics software informs you on exit rates, ContentSquare [(Clicktale)] helps you to understand if users left without interacting with their last page or if they in fact spent time reading, scrolling, clicking it.
    Anonymous | TrustRadius Reviewer

    SiteSpect

    Some areas where SiteSpect is well suited:1. It is suited for testing websites which are specifically built for promoting brands and selling products as it helps optimise the customer feel and overall experience on the website.2. It is quite good for checking the overall interactivity and engagement of a website from user's perspective.Some areas where SiteSpect is less appropriate:1. When the testing and QA engineers are new to the system or less experienced on this tool.2. When sites are just for reading content. For ex - news websites.
    Ankur Chauhan | TrustRadius Reviewer

    Pros

    Contentsquare (Clicktale)

    • Heat Maps - we used and liked CrazyEgg in the past, and it was a cheaper tool that was easy to use. ClickTale gives us additional capabilities with better data about scroll reach, mouse movements, clicks and a summary report that shows what parts of our pages are getting attention. A product manager asked us yesterday for insights on how his product page was performing, and we were easily able to send him the reports in the heat map section.
    • Visitor recordings - We get good data on our website using analytics tools like GA, HubSpot and ClickTale, but it is very helpful to watch actual visitor recordings for certain visitor segments. If we add a new page or new feature to our website and notice a trend, we can easily drill down and watch visitors and see how they are interacting with the page.
    • Conversion funnels - We do a lot of our analysis in Google Analytics and you can set up conversion funnels in GA if you know how to do it. The problem is you can't segment the data and the aggregated data is not as helpful. ClickTale makes it very simple to do conversion funnels, and you can segment them with just a few clicks.
    Dan Briscoe | TrustRadius Reviewer

    SiteSpect

    • One of the primary reasons we selected SiteSpect was the fact that the experience is flicker-free. From that standpoint, it is still more capable than any platform we've seen demonstrated.
    • SiteSpect is very useful to run "target" type campaigns. For our purposes, we can quickly deploy changes that would require more lengthy core development times.
    • SiteSpect's support is top notch, and the tool is so robust that almost any testing scenario can be realized.
    William Van Fleet | TrustRadius Reviewer

    Cons

    Contentsquare (Clicktale)

    • It's a bit difficult to navigate form heatmaps of one page on my sites to those of another.
    • It would be useful to have data on what percentage of clicks for each link are bounces. If this is available already, it is not very easy to find.
    • I have slight doubts about the accuracy of ClickTale's data based on some industry related articles I've read (i.e. http://redant.com.au/tool-reviews/clicktale-review-technology/). For the most part I feel like the data I'm getting is accurate, because it roughly corresponds to what I'm able to see on Google Analytics. It would be nice to see ClickTale address some of these issues.
    Leor Maizel | TrustRadius Reviewer

    SiteSpect

    • SiteSpect has a number of areas that are a bit difficult for users to understand, the main one being traffic allocation. Without getting into a long example the basic fact is that if you have 10 experiments running, it is very possible to have a very difficult time understanding how much traffic is going to each test, which is obviously not ideal for A/B testing. This problem is being addressed and hopefully will be fixed before 2017.
    • SiteSpect is very powerful, and it does have a GUI interface to help you make simple changes to your website, however to really use it to its potential, you will need developers who are comfortable with advanced CSS and JavaScript to use it.
    • The workflow of setting up experiments in Sitespect is also a little counter-intuitive. This is being addressed and fixed, but as it sits currently it does take some getting used to.
    Jonathan Hodak | TrustRadius Reviewer

    Pricing Details

    Contentsquare (Clicktale)

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Contentsquare (Clicktale) Editions & Modules

    Additional Pricing Details

    SiteSpect

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required
    The entry-level setup fee is dependent upon the deployment model the client chooses to implement. Each prospect receives a custom quote based on their need.

    Starting Price

    SiteSpect Editions & Modules

    On-premise Edition
    SiteSpect Enterprise
    1. none
    SaaS Edition
    SiteSpect Cloud
    1. none
    Additional Pricing Details

    Likelihood to Renew

    Contentsquare (Clicktale)

    Contentsquare (Clicktale) 7.5
    Based on 11 answers
    At my former company I was able to upgrade our initial subscription level from bronze to gold without any problems after the first year. Unfortunately, the company I am presently with doesn't have a Clicktale subscription. I would have absolutely no hesitation in strongly recommending Clicktale to my current company if I ever get even a remote chance to do so. Clicktale is used in some of the statistics I use on my resume in an effort to quantify my results as a certified usability analyst. Clicktale has made a significant difference in my value to any team I work with.
    Art Zippel, CUA | TrustRadius Reviewer

    SiteSpect

    SiteSpect 9.3
    Based on 7 answers
    I'm no longer at the company where I used SiteSpect, but based on my 18+ months as the manager responsible for the use of SiteSpect, I'd definitely recommend continuing with the product. I've since recommended it to one other company. SiteSpect has been a great business partner - the level of customer support that I got was outstanding over the time that I used the product.
    Bobby Patterson | TrustRadius Reviewer

    Usability

    Contentsquare (Clicktale)

    Contentsquare (Clicktale) 7.0
    Based on 1 answer
    I had some issues interacting with viewing recordings of a specific page by many users but my impression was that this was going to be fixed.
    Art Zippel, CUA | TrustRadius Reviewer

    SiteSpect

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Contentsquare (Clicktale)

    No score
    No answers yet
    No answers on this topic

    SiteSpect

    SiteSpect 10.0
    Based on 2 answers
    When we have any questions on how the tool can be utilized for some unique requirements, they always make excellent suggestions.
    avinash cipalli | TrustRadius Reviewer

    Implementation Rating

    Contentsquare (Clicktale)

    No score
    No answers yet
    No answers on this topic

    SiteSpect

    SiteSpect 10.0
    Based on 2 answers
    Just need to have your requirements ready such as, what you are expecting from the tool, is there anything specific you want regarding reporting, tracking etc.
    avinash cipalli | TrustRadius Reviewer

    Alternatives Considered

    Contentsquare (Clicktale)

    ClickTale is now a step ahead of the competition since it delivers insights based on pre-defined business KPIs and customer journeys that we have set up. We can also segment our traffic and easily sift through the many recordings finding the ones that match our lookup criteria. This paired with a good and reliable PII masking helps us with insight collection and drive business decisions which other solutions don't have.The new non-Flash interface is clean and simple to use and has all the functionalities centralized.
    Nuno Luz | TrustRadius Reviewer

    SiteSpect

    SiteSpect is a whole different ball game when it comes to these other tools. SiteSpect is about creating a testing culture within your business for continual website improvements. These tests can be conducted without any developer intervention by our clients. Once SiteSpect is setup, we are free to test anything and everything. In the way it works, which I will not go into right now, it means with high traffic it doesn't show flicker effect of the variations or slow down our clients sites in any way.
    George Ioannou | TrustRadius Reviewer

    Return on Investment

    Contentsquare (Clicktale)

    • Rarely was actionable insight taken from the ClickTale tool that resulted in a better user experience on our website. We made small changes on different aspects of our webpages that typically did not show an improvement over the previous versions.
    • The dedicated time and resources in the ClickTale tool did not justify the investment. The heat maps can be helpful but they are based on mouse clicks (Google Analytics can help with that). Watching recordings can get time consuming and don't always provide enough data for an actionable takeaway.
    • If you take the approach of identifying a potential problem on your website first, then using the ClickTale tool to dig deeper in the issue, you might find the tool helpful. However, make sure you gather enough data on the potential issue before making changes to your site (and monitor the changes afterward).
    Ryan Freeman | TrustRadius Reviewer

    SiteSpect

    • Time consuming due to lack of proper documentation to work freely on testing via SiteSpect.
    • Increased productivity of websites by enhancing the users overall experience.
    • Timely deducing of errors or improvements to be made in order to provide best in class service to the customers.
    Ankur Chauhan | TrustRadius Reviewer

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