Likelihood to Recommend Contentstack has flexible functionality which opens up a lot of possibilities for businesses with proactive web development teams to create their own website builder app to compete with 3rd party agencies. This is especially useful in a large enterprise where non-technical teams often turn to expensive outside agencies which cost more in the long run than an up-front investment into an in-house application.
Read full review Love the product and I really like how we use it for public sites. The only negative aspect is that it is just hard to find Tridion devs that understand the tool, grasp .net, react, and understand the blueprint, etc.
Read full review Pros Enables us to build and architect content through the use of their easy to use software and user interface. Customer service has been by far the most reliable and responsive in any vendor i've dealt with. Listens to feedback and builds features and technical improvements that helps customers usability and experience. Read full review Makes it easy to spin up a new site quickly Allows for numerous users to work on the same site without conflicting with each other's changes Allows you to unpublish changes or revert to old versions if you make a mistake Allows you to time publishing actions (for example, you can set it to happen overnight) Read full review Cons In my opinion it's not very intuitive. I've found its difficult to understand how to best structure entries, especially if they are related In my experience, entries can get difficult to understand if weren't the creator. It would be helpful to have some meta data around the entry itself and the fields within them in my opinion. Integration with an A/B testing platform would be nice. Read full review Tridion is complicated in enough ways that it makes it difficult to train new users. Therefore, we have to limit the number of people with access to the system since we have not yet implemented Workflow. When something goes wrong (items fail to publish, or there is unexpected behavior with components), there is little explanation provided that would point us in the right direction to troubleshoot. As a result, content Authors and Editors have to frequently ask for IT assistance. Read full review Likelihood to Renew I am giving this a semi-high rating because we have already got Tridion up and running and we are still in the process of moving the sites over to Tridion. It is unlikely we will be moving things to a new CMS AGAIN in the near future as the cost to get Tridion was high.
Read full review Usability The editor user interface is very user friendly and in-site editing makes simple updates fast and easy. The extensibility of Tridion is a big plus and the ability to add our own options into the default Tridion interface helps us integrate with external systems. Finally, the user permissions and security system helps us deploy it within our large organization.
Read full review Support Rating They have an in-app chat with their support team, who is always quick to respond and provide helpful answers. I've never walked away from an interaction without my issue being solved quickly and easily. They're also very communicative over email and are sure to follow up after any changes are made to ensure we're seeing the desired result. They are always very professional and easy to work with.
Read full review Alternatives Considered Contentstack has better international hosting support then
Contentful and we found the presales and sales support people were MUCH more responsive than
Contentful . The Sitecore sales process was very very slow and overly complex. We felt Sitecore had many features that were not valuable and the cost to benefit ratio was much lower compared to ContentStack
Read full review It is a nuclear missile compared to the other handguns and knives on the market today. But it also requires nuclear technicians and expertise that a handgun doesn't require. Do you need to decimate your competition and you have the investment capabilities necessary to put a nuclear missile into the sky? Then definitely do it. Especially if you need a very good multi-lingual blueprint provider like Tridion.
Read full review Return on Investment Saved significant amounts of money that would previously been spent on 3rd party agencies to build websites Empowered Comms teams to create and edit the design and content of their own websites on demand rather than relying on the Dev team Allowed the Development team to concentrate on building functionality rather than websites, so we can focus on improvement rather than BAU work. Read full review SDL is a very complex system. Creating custom components by external vendors turned out to be expensive. The learning curve is very slow, so training takes a lot of time and cost. The revamped corporate site looks clean, modern, and is mobile-friendly. Read full review ScreenShots