Contivio.com vs. IFS Customer Engagement

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contivio.com
Score 8.7 out of 10
N/A
Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A
IFS Customer Engagement
Score 8.9 out of 10
N/A
IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers.N/A
Pricing
Contivio.comIFS Customer Engagement
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Contivio.comIFS Customer Engagement
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Contivio.comIFS Customer Engagement
Top Pros
Top Cons
Features
Contivio.comIFS Customer Engagement
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Contivio.com
8.0
2 Ratings
4% below category average
IFS Customer Engagement
-
Ratings
Validate callers8.01 Ratings00 Ratings
Call forwarding8.02 Ratings00 Ratings
Click-to-call (CTC)8.02 Ratings00 Ratings
Warm transfer9.01 Ratings00 Ratings
Call tracking7.02 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Contivio.com
7.0
1 Ratings
16% below category average
IFS Customer Engagement
-
Ratings
Recording7.01 Ratings00 Ratings
Quality management7.01 Ratings00 Ratings
Call analytics7.01 Ratings00 Ratings
Customer interaction analytics7.01 Ratings00 Ratings
Best Alternatives
Contivio.comIFS Customer Engagement
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Conversica
Conversica
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Contivio.comIFS Customer Engagement
Likelihood to Recommend
8.0
(2 ratings)
8.9
(5 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
Contivio.comIFS Customer Engagement
Likelihood to Recommend
Contivio.com
I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
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IFS
There is genuinely not a lot to dislike about the application. Maybe it's due to legacy implementations and updates, but sometimes the request for service from the suppliers can take too long and is drawn out. IFS Customer Engagement is helping us to make sure we're able to get the right parts to the right resources with appropriate skills for each request. This saves time on resources in planning and optimization of routes. IFS has also allowed connecting to supplier APIs to be able to do real-time stock checks and order to enable us to reduce stock levels to the minimum levels whilst still hitting key targets.
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Pros
Contivio.com
  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
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IFS
  • Strong Supply Chain Module.
  • Asset Management Process is well addressed.
  • IFS Manufacturing Module.
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Cons
Contivio.com
  • Sometimes it needs multiple tries to sign in and this has been troublesome
  • At times I have missed call records and it bugs when you really need to listen to the call for details
  • If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations
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IFS
  • Quick response on emails is sought, chat staff sometimes takes time.
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Likelihood to Renew
Contivio.com
I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
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IFS
No answers on this topic
Alternatives Considered
Contivio.com
Jive is behind the times in terms of user interface and functionality.
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IFS
IFS Customer Engagement allows efficient manufacturing reporting for the business to select whether to use standard/default reporting or actual reporting or combined reporting. Since the system has business logic to look through the defined rules, there is minimum manual intervention. IFS Customer Engagement is working throughout the organization in different roles and it is being rolled out to additional countries as part of a replace and enhance strategy.
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Return on Investment
Contivio.com
  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
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IFS
  • Increased the customer satisfaction.
  • Increased the capacity and the effectiveness of the support agent team.
  • Decreased the time of managing and administrating the call prioritizing.
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ScreenShots