What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
DocuSign CLM (formerly SpringCM)
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Top Rated
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 62 reviews and ratings
Feature Set Ratings
Contract Collaboration
7.1
ContractWorks
71%

DocuSign CLM (formerly SpringCM)
Feature Set Not Supported
N/A
ContractWorks ranks higher in 1/1 features
ContractWorks ranks higher in 1/1 features
Contract sharing
7.1
71%
4 Ratings

N/A
0 Ratings
Contract Monitoring
8.3
ContractWorks
83%

DocuSign CLM (formerly SpringCM)
Feature Set Not Supported
N/A
ContractWorks ranks higher in 6/6 features
ContractWorks ranks higher in 6/6 features
Contract database
9.2
92%
6 Ratings

N/A
0 Ratings
Legacy contracts
8.7
87%
3 Ratings

N/A
0 Ratings
Contract search
8.7
87%
6 Ratings

N/A
0 Ratings
Contract milestone reminders & alerts
8.7
87%
6 Ratings

N/A
0 Ratings
Custom contract reports
7.2
72%
5 Ratings

N/A
0 Ratings
Tracking contract status
7.2
72%
5 Ratings

N/A
0 Ratings
Attribute Ratings
- ContractWorks is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
Likelihood to Recommend
9.2
ContractWorks
92%
6 Ratings

8.8
DocuSign CLM (formerly SpringCM)
88%
36 Ratings
Likelihood to Renew
9.1
ContractWorks
91%
1 Rating

9.0
DocuSign CLM (formerly SpringCM)
90%
1 Rating
Usability
9.1
ContractWorks
91%
6 Ratings

DocuSign CLM (formerly SpringCM)
N/A
0 Ratings
Availability
9.1
ContractWorks
91%
1 Rating

DocuSign CLM (formerly SpringCM)
N/A
0 Ratings
Performance
9.1
ContractWorks
91%
1 Rating

DocuSign CLM (formerly SpringCM)
N/A
0 Ratings
Support Rating
9.2
ContractWorks
92%
6 Ratings

1.0
DocuSign CLM (formerly SpringCM)
10%
2 Ratings
Product Scalability
9.1
ContractWorks
91%
1 Rating

DocuSign CLM (formerly SpringCM)
N/A
0 Ratings
Likelihood to Recommend
ContractWorks
[A] user-friendly platform that allows multiple users to store and organize documents across various departments within the company for easy access. [A] tagging feature is a helpful tool in sending reminders for upcoming renewals, etc.

Verified User
Professional in Legal
Retail Company, 5001-10,000 employeesDocuSign CLM (formerly SpringCM)
DocuSign is useful for collecting electronic signatures on isolated documents and packets that are administered separately or integrated into another system. DocuSign is integrated into our onboarding system, Paylocity, which is where the employee completes all onboarding tasks required for employment. Integrating DocuSign with Paylocity allows us to send documents that require more than one signature along with other onboarding tasks, which makes for a less confusing onboarding experience for the worker. DocuSign also allows us to automatically run E-Verify from the integrated Form I-9 Document, which saves us lots of time onboarding each employee.
Senior Associate, Worker Experience
WorkriseStaffing & Recruiting, 501-1000 employees
Pros
ContractWorks
- Managing renewals[.]
- Managing timed fee increases[.]
- Easy storing and retrieval of contracts[.]
- Manage roles to determine who sees what. Very granular.
- [The] signature process is quite powerful, and because it's integrated comes with management.

Verified User
Manager in Corporate
Law Practice Company, 1001-5000 employeesDocuSign CLM (formerly SpringCM)
- Sending many documents in one email
- Allowing multiple signers in one email
- Allowing clients to download documents
- Allowing editing of previously sent emails
- Allowing us to see if the client has opened but not signed an email

Verified User
Administrator in Customer Service
Accounting Company, 11-50 employeesCons
ContractWorks
- Allowing changes to documents midway through approvals/signatures.
- More sophisticated interface for searching in document text would be nice.
- Some ability to restart agreements that have been declined by intermediate approvers would be nice also.

Verified User
Professional in Legal
Hospital & Health Care Company, 1001-5000 employeesDocuSign CLM (formerly SpringCM)
- Increase sending limit for initial plans
- Faster return for client service requests
- When correcting a document, no new email is sent for notification of an update. The clients have to go back to the old document, and it feels uncomfortable for them.
Chief Revenue Officer
Inbox SuiteInformation Technology & Services, 11-50 employees
Pricing Details
ContractWorks
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 Unlimited users, 2500 documents, 5 e-sign licenses
ContractWorks Editions & Modules
Edition
Standard | $600/month1 |
---|---|
Professional | $800/month2 |
Enterprise | $1000/month3 |
- Unlimited users, 2500 documents, 5 e-sign licenses
- Unlimited users, 10,000 documents, 10 e-sign licenses
- Unlimited users, unlimited documents, 20 e-sign licenses
Additional Pricing Details
ContractWorks offers low, transparent pricing plans to meet the needs and budget of any business.DocuSign CLM (formerly SpringCM)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
DocuSign CLM (formerly SpringCM) Editions & Modules
Edition
Personal | $151 |
---|---|
Standard | $402 |
Business Pro | $602 |
Advanced Solutions | Contact sales team |
Real Estate Starter | $154 |
DocuSign for Realtors | $355 |
Real Estate Plus, Broker Edition | Contact sales team |
Sandbox Account | Free |
Starter | $757 |
Intermediate | $4507 |
Enterprise Offerings | Contact sales team |
- per month
- per user/per month
- none
- per month
- per user/per month
- none
- per month
- none
Additional Pricing Details
—Likelihood to Renew
ContractWorks
ContractWorks 9.1
Based on 1 answer
Current Supply Chain users find great value in ContractWorks. We've been able to demonstrate a better, faster, efficient, cost effective way to solve document and data requirements. ContractWorks is gaining greater interest and acceptance across the Enterprise.

Verified User
Manager in Corporate
Human Resources Company, 201-500 employeesDocuSign CLM (formerly SpringCM)
DocuSign CLM (formerly SpringCM) 9.0
Based on 1 answer
Currently, we see no better alternative to DocuSign CLM. We hope that they keep improving the software so that it remains competitive with other options.

Verified User
Administrator in Customer Service
Accounting Company, 11-50 employeesUsability
ContractWorks
ContractWorks 9.1
Based on 6 answers
If you can browse [folder-based] software, then you are good to go from the start. [On] more than one occasion I have offered a tour to new users, just to be told: "thank you, I got it this is easy to use". [The search] feature works exactly as expected, [making] your life so much easier.

Verified User
Manager in Corporate
Law Practice Company, 1001-5000 employeesDocuSign CLM (formerly SpringCM)
No score
No answers yet
No answers on this topic
Reliability and Availability
ContractWorks
ContractWorks 9.1
Based on 1 answer
I've never heard that we've had an outage or error and I 'm in ContractWorks days, evenings and weekends.

Verified User
Manager in Corporate
Human Resources Company, 201-500 employeesDocuSign CLM (formerly SpringCM)
No score
No answers yet
No answers on this topic
Performance
ContractWorks
ContractWorks 9.1
Based on 1 answer
We haven't integrated ContractWorks with other systems. Otherwise, reasonably sized documents load fairly quickly and reports extract quickly. I work remotely sometimes it takes an extra minute

Verified User
Manager in Corporate
Human Resources Company, 201-500 employeesDocuSign CLM (formerly SpringCM)
No score
No answers yet
No answers on this topic
Support Rating
ContractWorks
ContractWorks 9.2
Based on 6 answers
My questions are answered just about immediately, and this is true for all members of my team who have reached out for support. Furthermore, when we have asked about features that do not yet exist, we received detailed commentary from the company and its developers letting us know whether we could realistically expect any of those features to come to be. I am beyond satisfied with support.

Verified User
Professional in Legal
Hospital & Health Care Company, 1001-5000 employeesDocuSign CLM (formerly SpringCM)
DocuSign CLM (formerly SpringCM) 1.0
Based on 2 answers
I am constantly experiencing issues with SpringCM.

Verified User
Representative in Sales
Internet Company, 5001-10,000 employeesAlternatives Considered
ContractWorks
ContractWorks is the sole software that I have used. Prior to this, I used a spreadsheet and Outlook notifications to manage contract milestones.
Facilities and Contracts Advisor
Summerset Management Group LtdFacilities Services, 201-500 employees
DocuSign CLM (formerly SpringCM)
Adobe Acrobat Sign was a more confusing process compared to DocuSign CLM. Acrobat presented signature abilities, yet sometimes this was electronic and sometimes this was done manually. Additionally, it is difficult to send and track the document when it goes to more than one signatory.

Verified User
Employee in Quality Assurance
Medical Device Company, 10,001+ employeesScalability
ContractWorks
ContractWorks 9.1
Based on 1 answer
Tasked with finding a cost conscious Contract Management platform, we knew change and acceptance across the Enterprise would come slow. Using ContractWorks means not overspending in initial months with fewer users. As our core group becomes more proficient and we demonstrate/prove ease of use to other departments with scale up use and cost together

Verified User
Manager in Corporate
Human Resources Company, 201-500 employeesDocuSign CLM (formerly SpringCM)
No score
No answers yet
No answers on this topic
Return on Investment
ContractWorks
- It has opened up a lot of time that contract managers/administrators wasted.
- Added efficiencies and the ability to manage contracts remotely.
Facilities and Contracts Advisor
Summerset Management Group LtdFacilities Services, 201-500 employees
DocuSign CLM (formerly SpringCM)
- Positive - has helped us track renewals which allows us to get out of "bad" contracts or renew "good" ones.
- Negative - we had hoped for it to help us determine which terms and conditions we have agreed to in other contracts. This has made contract review remain a lengthy process.
- Positive - We are now able to find all of our contracts which has helped us get out of unnecessary contracts (which positively impacts finances).
Director and Corporate Counsel
NsightTelecommunications, 501-1000 employees