What users are saying about
7 Ratings
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Top Rated
62 Ratings
7 Ratings
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Score 9.1 out of 100

DocuSign CLM (formerly SpringCM)

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Top Rated
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Contract Collaboration

    7.1

    ContractWorks

    71%

    DocuSign CLM (formerly SpringCM)

    Feature Set Not Supported
    N/A
    ContractWorks ranks higher in 1/1 features

    Contract sharing

    7.1
    71%
    4 Ratings
    N/A
    0 Ratings

    Contract Monitoring

    8.3

    ContractWorks

    83%

    DocuSign CLM (formerly SpringCM)

    Feature Set Not Supported
    N/A
    ContractWorks ranks higher in 6/6 features

    Contract database

    9.2
    92%
    6 Ratings
    N/A
    0 Ratings

    Legacy contracts

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Contract search

    8.7
    87%
    6 Ratings
    N/A
    0 Ratings

    Contract milestone reminders & alerts

    8.7
    87%
    6 Ratings
    N/A
    0 Ratings

    Custom contract reports

    7.2
    72%
    5 Ratings
    N/A
    0 Ratings

    Tracking contract status

    7.2
    72%
    5 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ContractWorks is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    9.2

    ContractWorks

    92%
    6 Ratings
    8.8

    DocuSign CLM (formerly SpringCM)

    88%
    36 Ratings

    Likelihood to Renew

    9.1

    ContractWorks

    91%
    1 Rating
    9.0

    DocuSign CLM (formerly SpringCM)

    90%
    1 Rating

    Usability

    9.1

    ContractWorks

    91%
    6 Ratings

    DocuSign CLM (formerly SpringCM)

    N/A
    0 Ratings

    Availability

    9.1

    ContractWorks

    91%
    1 Rating

    DocuSign CLM (formerly SpringCM)

    N/A
    0 Ratings

    Performance

    9.1

    ContractWorks

    91%
    1 Rating

    DocuSign CLM (formerly SpringCM)

    N/A
    0 Ratings

    Support Rating

    9.2

    ContractWorks

    92%
    6 Ratings
    1.0

    DocuSign CLM (formerly SpringCM)

    10%
    2 Ratings

    Product Scalability

    9.1

    ContractWorks

    91%
    1 Rating

    DocuSign CLM (formerly SpringCM)

    N/A
    0 Ratings

    Likelihood to Recommend

    ContractWorks

    [A] user-friendly platform that allows multiple users to store and organize documents across various departments within the company for easy access. [A] tagging feature is a helpful tool in sending reminders for upcoming renewals, etc.
    Anonymous | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    DocuSign is useful for collecting electronic signatures on isolated documents and packets that are administered separately or integrated into another system. DocuSign is integrated into our onboarding system, Paylocity, which is where the employee completes all onboarding tasks required for employment. Integrating DocuSign with Paylocity allows us to send documents that require more than one signature along with other onboarding tasks, which makes for a less confusing onboarding experience for the worker. DocuSign also allows us to automatically run E-Verify from the integrated Form I-9 Document, which saves us lots of time onboarding each employee.
    Mallory Fuller | TrustRadius Reviewer

    Pros

    ContractWorks

    • Managing renewals[.]
    • Managing timed fee increases[.]
    • Easy storing and retrieval of contracts[.]
    • Manage roles to determine who sees what. Very granular.
    • [The] signature process is quite powerful, and because it's integrated comes with management.
    Anonymous | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    • Sending many documents in one email
    • Allowing multiple signers in one email
    • Allowing clients to download documents
    • Allowing editing of previously sent emails
    • Allowing us to see if the client has opened but not signed an email
    Anonymous | TrustRadius Reviewer

    Cons

    ContractWorks

    • Allowing changes to documents midway through approvals/signatures.
    • More sophisticated interface for searching in document text would be nice.
    • Some ability to restart agreements that have been declined by intermediate approvers would be nice also.
    Anonymous | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    • Increase sending limit for initial plans
    • Faster return for client service requests
    • When correcting a document, no new email is sent for notification of an update. The clients have to go back to the old document, and it feels uncomfortable for them.
    Faruk Aydin | TrustRadius Reviewer

    Pricing Details

    ContractWorks

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 Unlimited users, 2500 documents, 5 e-sign licenses

    ContractWorks Editions & Modules

    Edition
    Standard$600/month1
    Professional$800/month2
    Enterprise$1000/month3
    1. Unlimited users, 2500 documents, 5 e-sign licenses
    2. Unlimited users, 10,000 documents, 10 e-sign licenses
    3. Unlimited users, unlimited documents, 20 e-sign licenses
    Additional Pricing Details
    ContractWorks offers low, transparent pricing plans to meet the needs and budget of any business.

    DocuSign CLM (formerly SpringCM)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    DocuSign CLM (formerly SpringCM) Editions & Modules

    Edition
    Personal$151
    Standard$402
    Business Pro$602
    Advanced SolutionsContact sales team
    Real Estate Starter$154
    DocuSign for Realtors$355
    Real Estate Plus, Broker EditionContact sales team
    Sandbox AccountFree
    Starter$757
    Intermediate$4507
    Enterprise OfferingsContact sales team
    1. per month
    2. per user/per month
    3. none
    4. per month
    5. per user/per month
    6. none
    7. per month
    8. none
    Additional Pricing Details

    Likelihood to Renew

    ContractWorks

    ContractWorks 9.1
    Based on 1 answer
    Current Supply Chain users find great value in ContractWorks. We've been able to demonstrate a better, faster, efficient, cost effective way to solve document and data requirements. ContractWorks is gaining greater interest and acceptance across the Enterprise.
    Anonymous | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    DocuSign CLM (formerly SpringCM) 9.0
    Based on 1 answer
    Currently, we see no better alternative to DocuSign CLM. We hope that they keep improving the software so that it remains competitive with other options.
    Anonymous | TrustRadius Reviewer

    Usability

    ContractWorks

    ContractWorks 9.1
    Based on 6 answers
    If you can browse [folder-based] software, then you are good to go from the start. [On] more than one occasion I have offered a tour to new users, just to be told: "thank you, I got it this is easy to use". [The search] feature works exactly as expected, [making] your life so much easier.
    Anonymous | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    ContractWorks

    ContractWorks 9.1
    Based on 1 answer
    I've never heard that we've had an outage or error and I 'm in ContractWorks days, evenings and weekends.
    Anonymous | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    No score
    No answers yet
    No answers on this topic

    Performance

    ContractWorks

    ContractWorks 9.1
    Based on 1 answer
    We haven't integrated ContractWorks with other systems. Otherwise, reasonably sized documents load fairly quickly and reports extract quickly. I work remotely sometimes it takes an extra minute
    Anonymous | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ContractWorks

    ContractWorks 9.2
    Based on 6 answers
    My questions are answered just about immediately, and this is true for all members of my team who have reached out for support. Furthermore, when we have asked about features that do not yet exist, we received detailed commentary from the company and its developers letting us know whether we could realistically expect any of those features to come to be. I am beyond satisfied with support.
    Anonymous | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    DocuSign CLM (formerly SpringCM) 1.0
    Based on 2 answers
    I am constantly experiencing issues with SpringCM.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    ContractWorks

    ContractWorks is the sole software that I have used. Prior to this, I used a spreadsheet and Outlook notifications to manage contract milestones.
    Anastasia Micallef | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    Adobe Acrobat Sign was a more confusing process compared to DocuSign CLM. Acrobat presented signature abilities, yet sometimes this was electronic and sometimes this was done manually. Additionally, it is difficult to send and track the document when it goes to more than one signatory.
    Anonymous | TrustRadius Reviewer

    Scalability

    ContractWorks

    ContractWorks 9.1
    Based on 1 answer
    Tasked with finding a cost conscious Contract Management platform, we knew change and acceptance across the Enterprise would come slow. Using ContractWorks means not overspending in initial months with fewer users. As our core group becomes more proficient and we demonstrate/prove ease of use to other departments with scale up use and cost together
    Anonymous | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    ContractWorks

    • It has opened up a lot of time that contract managers/administrators wasted.
    • Added efficiencies and the ability to manage contracts remotely.
    Anastasia Micallef | TrustRadius Reviewer

    DocuSign CLM (formerly SpringCM)

    • Positive - has helped us track renewals which allows us to get out of "bad" contracts or renew "good" ones.
    • Negative - we had hoped for it to help us determine which terms and conditions we have agreed to in other contracts. This has made contract review remain a lengthy process.
    • Positive - We are now able to find all of our contracts which has helped us get out of unnecessary contracts (which positively impacts finances).
    Larry Lueck | TrustRadius Reviewer

    Screenshots

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