Conversica vs. Pega Customer Service
Conversica vs. Pega Customer Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Conversica | Mid-Size Companies (51-1,000 employees) | Conversica provides lead management software for marketing, inside sales and sales groups. | $1,499 per installation | |
Pega Customer Service | N/A | Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition. | N/A |
Conversica | Pega Customer Service | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment. | — | ||||||||||||||
More Pricing Information |
Conversica | Pega Customer Service | |
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Top Pros |
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Top Cons |
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Conversica | Pega Customer Service | |
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Small Businesses | Intercom Score 8.7 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Conversica | Pega Customer Service | |
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Likelihood to Recommend | 9.3 (95 ratings) | 7.7 (2 ratings) |
Likelihood to Renew | 8.5 (6 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.9 (73 ratings) | - (0 ratings) |
Implementation Rating | 8.1 (49 ratings) | - (0 ratings) |
Conversica | Pega Customer Service | |
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Likelihood to Recommend | Conversica | Pegasystems |
Pros | Conversica | Pegasystems |
Cons | Conversica | Pegasystems |
Likelihood to Renew | Conversica | Pegasystems No answers on this topic |
Usability | Conversica | Pegasystems No answers on this topic |
Support Rating | Conversica | Pegasystems No answers on this topic |
Implementation Rating | Conversica | Pegasystems No answers on this topic |
Alternatives Considered | Conversica | Pegasystems |
Return on Investment | Conversica | Pegasystems |
ScreenShots | Conversica Screenshots | Pega Customer Service Screenshots |