CallRail vs. Convirza

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallRail
Score 7.4 out of 10
N/A
CallRail offers phone call tracking, recording and analytics.
$30
per month per user
Convirza
Score 9.1 out of 10
N/A
Convirza is a call tracking solution with features such as call recording, push-button accountability, and close rate tracking for every call.N/A
Pricing
CallRailConvirza
Editions & Modules
Lead Center (requires Call Tracking plan)
$30
per month per user
Call Tracking
$45
per month
Conversation Analytics (Call Tracking + Conversation Intelligence)
$95
per month
Marketing Analytics (Call and Form Tracking)
$95
per month
Analytics Suite
$145
per month
No answers on this topic
Offerings
Pricing Offerings
CallRailConvirza
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsVisit callrail.com/pricing for more details.—
More Pricing Information
Community Pulse
CallRailConvirza
Considered Both Products
CallRail
Chose CallRail
Convirza is very similar in its functioning with CallRail but the quality CallRail provides is unmatchable. The customer service of Convirza was really bad and we found that quite hard software but on the other hand, CallRail is a very straightforward tool for call tracking.
Convirza
Chose Convirza
Convirza has all of the features that I need, and I'm not paying a premium for features that I do not want. It is more affordable and easier to implement than the other solutions I have tried. Customer service has also been better--you don't feel like you are just sending a â€Ķ
Top Pros
Top Cons
Best Alternatives
CallRailConvirza
Small Businesses
Invoca
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Score 9.2 out of 10
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Score 9.2 out of 10
Medium-sized Companies
Revenue.io
Revenue.io
Score 8.5 out of 10
Revenue.io
Revenue.io
Score 8.5 out of 10
Enterprises
Revenue.io
Revenue.io
Score 8.5 out of 10
Revenue.io
Revenue.io
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallRailConvirza
Likelihood to Recommend
2.5
(33 ratings)
9.1
(5 ratings)
Usability
8.8
(5 ratings)
-
(0 ratings)
Support Rating
8.5
(7 ratings)
-
(0 ratings)
User Testimonials
CallRailConvirza
Likelihood to Recommend
CallRail
This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
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Convirza
If you want to track specific campaign responses via phone this is the perfect solution, especially if you don't want to wait for someone in IT to program a number for you. There are better sales coaching and monitoring packages and this doesn't try to be that, but it does provide some valuable feedback in that arena.
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Pros
CallRail
  • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
  • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
  • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
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Convirza
  • Allows clients to track & even listen to all the calls that come in through call-tracking.
  • Once you understand how it works, the interface is very easy to navigate to pull up client reports.
  • It is an excellent tool to keep track of the response advertisers are getting when contacting them for resigns.
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Cons
CallRail
  • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
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Convirza
  • Dynamic call tracking
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Usability
CallRail
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
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Convirza
No answers on this topic
Support Rating
CallRail
CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
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Convirza
No answers on this topic
Alternatives Considered
CallRail
Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
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Convirza
Convirza has all of the features that I need, and I'm not paying a premium for features that I do not want. It is more affordable and easier to implement than the other solutions I have tried. Customer service has also been better--you don't feel like you are just sending a ticket to an anonymous employee.
Read full review
Return on Investment
CallRail
  • It is useful to monitor our calls weekly. We can give our employees feedback on the quality of the calls which helps our overall sales and conversions.
  • By knowing which campaigns perform best, we can shift our budget to target those campaigns specifically which saves us revenue and increases sales.
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Convirza
  • It's allowed me to show value to my clients ensuring good, lead-generating campaigns are being continued by my clients.
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ScreenShots

CallRail Screenshots

Screenshot of Activity DashboardScreenshot of Integrations PageScreenshot of Call LogScreenshot of Lead CenterScreenshot of Call Attribution ReportScreenshot of Activity Dashboard