What users are saying about
38 Ratings
2 Ratings
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Lasso CRM

Lasso is a simple and easy-to-use CRM, above and beyond the daily tasks that the sales team or sales assistant complete, it allows our accounting department to generate reports and prepare invoices accordingly for commissions generated based on sales of condos.
Nathalie Harput | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Lasso CRM
9.1
Customer data management / contact management
Copper
8.3
Lasso CRM
8.5
Workflow management
Copper
7.2
Lasso CRM
6.9
Territory management
Copper
8.0
Lasso CRM
Opportunity management
Copper
8.6
Lasso CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Lasso CRM
10.0
Contract management
Copper
7.9
Lasso CRM
Quote & order management
Copper
6.3
Lasso CRM
Interaction tracking
Copper
7.9
Lasso CRM
10.0
Channel / partner relationship management
Copper
7.9
Lasso CRM

Customer Service & Support

Copper
8.1
Lasso CRM
5.0
Case management
Copper
7.9
Lasso CRM
Call center management
Copper
8.0
Lasso CRM
Help desk management
Copper
8.3
Lasso CRM
5.0

Marketing Automation

Copper
8.3
Lasso CRM
9.8
Lead management
Copper
8.3
Lasso CRM
10.0
Email marketing
Copper
8.4
Lasso CRM
9.5

CRM Project Management

Copper
7.9
Lasso CRM
8.5
Task management
Copper
8.1
Lasso CRM
8.5
Billing and invoicing management
Copper
8.0
Lasso CRM
Reporting
Copper
7.5
Lasso CRM
8.5

CRM Reporting & Analytics

Copper
7.1
Lasso CRM
6.9
Forecasting
Copper
7.1
Lasso CRM
Pipeline visualization
Copper
8.4
Lasso CRM
8.0
Customizable reports
Copper
5.8
Lasso CRM
5.7

Customization

Copper
7.4
Lasso CRM
5.0
Custom fields
Copper
8.3
Lasso CRM
5.0
Custom objects
Copper
8.1
Lasso CRM
5.0
Scripting environment
Copper
8.0
Lasso CRM
API for custom integration
Copper
5.3
Lasso CRM

Security

Copper
8.3
Lasso CRM
8.2
Single sign-on capability
Copper
8.4
Lasso CRM
8.0
Role-based user permissions
Copper
8.2
Lasso CRM
8.5

Social CRM

Copper
7.7
Lasso CRM
Social data
Copper
6.5
Lasso CRM
Social engagement
Copper
9.0
Lasso CRM

Integrations with 3rd-party Software

Copper
7.7
Lasso CRM
8.0
Marketing automation
Copper
7.7
Lasso CRM
8.0

Platform

Copper
8.1
Lasso CRM
5.0
Mobile access
Copper
8.1
Lasso CRM
5.0

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Lasso CRM

  • Easy capture of eleads from multiple sources. Lasso automatically captures potential buyers who submit for more information across multiple sources, including on social media, BDX, our website, and others.
  • Lasso helps keep everything organized, from dividing the sales efforts of multiple sales people across multiple neighborhoods, to allowing us to track which floorplans and lots our potential buyers are interested in.
  • Setting up a robust prospect nurturing plan is easy, allowing our sales team to effortlessly follow pre-determined templates for follow up.
Anonymous | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Lasso CRM

  • Connection between inventory and sales modules.
  • Calculation of commissions of representatives using the tool (not outside realtors).
  • Price revisions.
Nathalie Harput | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Lasso CRM

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Lasso CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Lasso CRM

No answers on this topic

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Lasso CRM

  • Lasso has given us a cost-effective way to manage and nurture our clients, with extra homebuilding-related features to make our efforts more successful.
  • We have an easy way to track the client prospecting and nurturing efforts of sales staff, even those located across the country from the corporate office.
  • Lasso has lead to more effective sales efforts, as client nurturing processes are built right in to the platform for them to follow.
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lasso CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Copper
8.4
Lasso CRM
9.8

Usability

Copper
7.9
Lasso CRM

Support Rating

Copper
7.0
Lasso CRM

Add comparison